Customer success services

We're in your corner.

Our team offers an effective combination of customer service expertise and deep product knowledge to help you deliver a differentiated customer experience.

Contact sales

Woman in customer success answering a call

98.1%
satisfaction rate

We’re obsessed with your success.

Numbers taken from Intercom, the tool we use to manage in-console chat inquiries

Onboarding and adoption services

We understand how important it is for you to get the most from your investment. With Dynamic Yield’s enterprise-class implementation blueprints, you’ll be able to deliver the results you need, quickly. We’ll help you create and launch your first high-impact use cases and develop a robust personalization roadmap to meet your business objectives as fast as possible.

Dedicated Onboarding Manager

who will lead and manage your experience optimization implementation.

An immersive on-site workshop

ensuring teams have the necessary skills to create and launch campaigns.

See value faster

by tapping into our unique 10-day Accelerated Onboarding plan.

They put a high value on a great customer service relationship. Think of them like a personalization coach.

Dalin Brinkman Senior Manager of Site Strategy Lamps Plus

Screenshot of a customer success shared project board

We maintain and share an Asana project management board with our clients, just like the example above, to give our clients maximum visibility and transparency so that our relationship can be centered on collaboration rather than uncertainty.

Ongoing success services

We take every measure to ensure you get true business value from Dynamic Yield and we’re ready to go the distance with you. Our Customer Success team is committed to the long-term success of your business and will support you in maximizing returns, optimizing your digital experiences, reducing time-to-value, and so much more. We’ll help make your Dynamic Yield investment work to its full potential and drive ROI.

A dedicated Customer Success Manager

to ensure program progression, conduct training, analysis, use case ideation, and more.

Quarterly business reviews and regular consultations

to evaluate program performance and identify additional revenue opportunities.

Strategic training sessions

both on-site and remotely for further development of knowledge and skills.

The Customer Success team at DY is amazing. Whenever we have a question, they are quick to help and provide helpful information.

Sarah Daniels Digital and CRM Manager LAGOS

Professional Services

Take full advantage of our expertise to identify the best personalization and optimization opportunities, execute web development projects, analyze results, and more. We offer a spectrum of professional services designed to help you meet your goals and accelerate your strategic roadmap.

Strategic consulting and opportunity discovery

through a detailed business analysis that we turn into actionable program playbooks.

Technical assistance and front-end development

for building and modifying campaign templates, custom coding, QAing use cases prior to campaign deployment, and more.

On-site training for business and technical teams

for campaign management, technical development of use case templates, integrations, feed ingestion, and more.

RFM modeling and custom predictive analytics

that will allow for the targeting and delivery of highly accurate personalization campaigns.

Dynamic Yield has been a very unique partner to work with because of its creative and strategic customer success management.

Wilbert Vivas eCommerce Manager Cabela’s Canada

Dedicated experts for full program delivery

Professional program bundles, fully-customized per customer, delivered in 3 months.

Basic and advanced

Program growth

A fully customized growth plan, tailored to your own business’ needs and designed to address specific pain-points and opportunities.

Basic and advanced

Recommendations power

Increase product recommendation value and relevance through placement audit, strategy testing, and detailed reporting.

Basic and advanced

Content diversification

Enable personalized content, overlays, notifications, and more on key pages based on audience and activity analysis.

CRM enhancement

Enhance your ability to build your CRM database and direct experiences according to important user attributes and audiences.

Acquisition optimization

Improve marketing program efficiency by analyzing program traffic and behavior to optimize post-click experiences.

Trigger personalization boost

Drive conversions and retention with a custom trigger communication program based on key visitor behaviors and activity.

Learning and enablement

Whether you’re just getting started or want to advance your skills, we provide a customized learning curriculum and resources to help you take it to the next level. From live, in-person classes to virtual webinars – training is available for both business and technical users. You will also receive access to our world-class support, consulting, online Community, and self-service education solution.

Access comprehensive educational resources

such as the Dynamic Yield Knowledge Base, Academy, and Community.

Receive bi-weekly Tips and Tricks emails

showcasing high-impact use cases and best practices being implemented across the system.

Get support whenever you need it

with access to our in-app chat, ticketing system, and 24X7 phone service for technical assistance.

The DY support team is on hand 24/7 to help with any queries, reply quickly along with having an account manager to reach out to for help.

Nicola Dickson Email Marketing Executive Moss Bros. Group

A robust partner network

Depending on your available resources, Dynamic Yield can connect you with the right agency to scale or manage your experience optimization efforts. We partner with the best in the industry to help you close gaps around time, personnel, expertise, and technology, allowing you to reach new heights in a way that works for you.