Mastercard uses AI to sharpen payment resiliency

October 19, 2023 | PURCHASE, NY

Advanced solutions provide banks with world-class decisioning.

With the relentless demand on banks to maintain consumer trust in an ever-evolving payments landscape, Mastercard has launched a new suite of enhanced solutions using game-changing AI to help them make good on the promise of ‘always-on’ payments.

With millions of transactions taking place every day, any disruption to the processing of card payments by banks – even for a matter of minutes – has the potential to cause massive disruption, jeopardizing consumer trust and confidence.

“In today’s world where the payment ecosystem is highly distributed and increasingly complex, it’s vital banks get the support they need to ensure card payments run seamlessly,” said Ajay Bhalla, President of Cyber and Intelligence at Mastercard.

A rise in cybersecurity threats (fourfold in the last three years1), an expanding and diversifying payments ecosystem, and greater regulatory requirements are collectively giving rise to a need for enhanced resiliency.

To help banks address these challenges, Mastercard has expanded its Payment Resiliency solutions with three new optional enhancements to its Stand-In Authorization service:

  • Dynamic Decisioning – improving authorization accuracy by leveraging AI to make intelligent decisions on the issuers’ behalf.
  • Account Balance Listing – giving issuers the ability to share cardholder spend limits with Mastercard to allow for more precise decisioning while mitigating overdraft and over-credit-limit concerns.
  • Contingency Manager - allowing issuers to create more flexible sets of customized Stand-In parameters which can be enabled automatically based on predefined conditions. In markets where this feature is not currently available, further information will be provided at the time of launch.


Mastercard’s resiliency solution helps mitigate the impact on consumers when banks are unable to process a card payment, whether due to planned or unexpected outages.

The impact of outages is prompting increased scrutiny from regulators who are interested in how financial institutions are building resiliency into their payment systems.

“With an increased focus on resiliency we are harnessing the latest AI technology to advance our solutions and make it even easier to ‘stand in’ for our customers to keep payments flowing. This improves consumer experience and protects trust across the ecosystem”, said Bhalla.

1 Chart: Cybercrime Expected To Skyrocket in Coming Years | Statista

1 Source Mastercard

Media Contacts

Benjamin Carty, Mastercard

About Mastercard (NYSE: MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.