Chief Technology Officer, Infrastructure & Operations

Otto Chan is the chief technology officer, Infrastructure & Operations at Mastercard, and a member of the company’s Management Committee. In this role, Otto leads the Operations, Network and Employee Digital Experience organization (known as Team ONE). He is responsible for advancing the operational performance and resilience of the infrastructure, platform and network services that power Mastercard’s critical real-time payments network and enable employees around the world.

Under Otto’s leadership, Team ONE is advancing Mastercard's technology strategy and delivering new capabilities to power the future of the company’s network.

Prior to Mastercard, Otto served as a senior leader as part of the Google Global Infrastructure within the company’s AI & Infrastructure organization. He has also served as executive vice president, Technology Infrastructure Engineering at Wells Fargo and held senior technology leadership roles at RBC (Royal Bank of Canada), where he led the firm’s largest infrastructure investment program. He has also led technology and infrastructure teams at Citigroup as chief operating officer, Enterprise Operations & Technology, and managing director, CTI Global Technology Operations, among other key leadership roles across operations, infrastructure and information security.

Otto is actively involved in the technology community and currently serves on the advisory board of Cisco Systems. He has also previously served on the advisory boards of Palo Alto Networks, Verisign, Verizon, AT&T, Juniper Networks, and others. He has completed an executive education program in IT Strategy at Stanford University’s Graduate School of Business and the CIO Institute at Columbia University. He holds an MBA in Finance and a B.S. in Information Systems from New York University’s Stern School of Business.