What M&S got right — and how you can too

After a sophisticated cyberattack in 2025, M&S responded with speed, professionalism, and transparency.  Rather than deflect blame, they owned the situation, isolated the threat, and communicated clearly with customers. Their response reflected deep operational maturity in the face of an increasingly professionalized threat landscape. 

Cybersecurity experts praised their resilience, noting how their actions helped protect others from similar risks. In a world where more attacks are inevitable, M&S set a standard for how to respond when it truly counts.

Join Mastercard's cyber security expert, Fred Yap, to explore how M&S turned a high-profile breach into a masterclass in crisis response, demonstrating what operational maturity looks like under pressure.