We’re updating the name of our Open Finance product from Connect to Mastercard Data Connect effective September 11. You’ll see this change reflected on the transparency screen and other related surfaces.

What this means for you:

• This is not a breaking change, and will not impact your integrations or functionality. 
• If your user flows, documentation, or UI currently reference “Finicity” or “Connect” we recommend updating them to avoid any confusion. 

If you have any questions or need assistance please reach out to your Client Success Manager.

We’ve got you covered. See when financial institutions are expected to change statuses and what each update means for your connections.

​​​Click below to explore what’s changing. 

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Our new logo editing feature is now live!

You now have enhanced control over how your logo appears within the Connect flow, making it easier than ever to align your branding with your visual experience. This new capability allows you to adjust your logo’s alignment and resize it for optimal display.

*Exclusively available for Connect Full clients

Take a closer look at our documentation to learn more.

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This month, several financial institutions will transition to new statuses. We’re highlighting who’s moving to beta, validated, migrating, or fully online – so you stay a step ahead and maintain seamless connections.

​​​Click below to explore what’s changing. 

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Click below to view financial institutions with recent name changes and please review to ensure accuracy when connecting to your accounts.

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The new Payment Enablement Bundle (PEB) is here to help you build streamlined experiences for various payment use cases, such as direct ACH payments, recurring payments, secure account opening, credit-decisioning, loan funding and servicing.

This flexible endpoint combines multiple API services and intelligently responds to your input parameters.

PEB integration benefits:

• Minimizes development time
• Reduces API requests
• Streamlines complex workflows

Explore the details in our documentation. If you have any questions about this new feature, please reach out to your Client Success Manager. 

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We’ve made testing even easier! With Customize Connect you can now generate a non-production URL that looks and feels just like the live experience. This fully replicated flow lets you safely test and validate configuration changes in a secure environment, before going live in production.

Take a closer look in our documentation.

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We’ve recently made several changes across our OAuth connections. To ensure your integrations continue running smoothly, we recommend reviewing the latest changes.

As a new enhancement, we’re also now highlighting upcoming changes – giving you more visibility into what’s ahead.

Click below to explore what’s changing.

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We are updating our Consumer Reporting Agency (CRA) report process to require the inclusion of a valid Permissible Purpose Code at the time of report delivery. This change affects all clients currently using outdated report retrieval API versions or submitting invalid codes.

This requirement enhances how we validate the use of consumer reports under the Fair Credit Reporting Act (FCRA).

Key details:

• Mandatory for all partners using v1/v2 of the Get Reports API or sending invalid Permissible Purpose Codes
• List of valid Permissible Purpose Codes can be found here
• Implementation window begins today
• All partners must be using the v3 Get Reports API and passing a valid Permissible Purpose Code before April 30, 2026

After the deadline:

• Old API versions will be deprecated
• Any report request with an invalid Permissible Purpose Code will fail to deliver the report

Endpoints requiring migration:

• v1: GET /decisioning/v1/consumers/{consumerId}/reports/{reportId}  
• v2: GET /decisioning/v2/consumers/{consumerId}/reports/{reportId}  

New required endpoint:

• v3: GET /decisioning/v3/consumers/{consumerId}/reports/{reportId}  

Our after-hours support hotline number has changed, and the new number is available now. This will replace the previous number moving forward, so please update your records.

If you experience a potential production-impacting issue outside of normal business hours, and have not received a communication from us please call:​​​​

New after-hours hotline: (332)-600-6840

When you dial in, you’ll be prompted to leave a voicemail. Be sure to include:

• Your case number
• Any key details that you think would be helpful

Your message will go straight to our 24×7 support team and leadership for immediate attention.

If you have any questions, please reach out to your Client Success Manager. ​​​​

This new name better reflects the full range of financial solutions we offer – extending beyond banking to support a more inclusive, connected financial ecosystem. It’s a reflection of where we’re headed and the future we’re building together.

What changes for you? You’ll start seeing “Open Finance” used more and more across our communications –  from newsletters and presentations to client conversations – as we align our language with the full scope of what we deliver.

Thank you for your partnership as we work together to empower consumers and small businesses to take control – not just of their bank data, but of their entire financial lives – through access to a broader, more connected set of financial data.

Unlock new possibilities with Connect, which now supports two flexible integration paths for generating Connect URL’s: SDK-based and non-SDK implementations.

A Software Development Kit (SDK) is a set of tools that helps developers integrate features more easily and efficiently. 

• SDK integration: Simplifies your workflow by managing the user journey and tracking for you.
• Non-SDK integration: If your environment doesn’t support SDKs, this path offers the same functionality using webhooks and your own tools. 

Click below to access step-by-step guidance in our documentation. 

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We are excited to announce that our newly revamped Payment History Report v2 is now available in our no-code environment so you can quickly begin testing our reports with live customers.

With this report, lenders can gain deeper insights into small business customers – enabling more accurate risk assessments and better alignment of offers with their risk appetite. 

Payment History Report retrieves up to 24 months of transaction history from connected accounts and calculates a risk score to help you identify and manage payment risks such as NSF/Overdraft or missed recurring payments.

If you have any questions or would like to explore how Payment History Report v2 can enhance your business offerings, please reach out to your Client Success Manager.

We’ve recently made several changes across our OAuth connections. To ensure your integrations continue running smoothly, we recommend reviewing the latest changes. 

Status updates:

• Bank of America – Migrating 
• America First Credit Union – Migrating 
• Citizens Bank – Online 
• Suncoast Credit Union – Online 

Click below to view the complete list of updates.

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We previously announced that we’re simplifying the way we support your billing needs. These updates are now being rolled out, and we’re here to ensure you have the guidance and resources you need every step of the way.

Mastercard Connect and Support Case Management (SCM) are now your dedicated channels for submitting and tracking all billing-related inquiries and requests.

Kindly discontinue sending support requests through OB.AcctsReceivable@mastercard.com as this inbox will soon be retired. 

Need help or just getting started? Click below for guides, videos, and more.

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You asked, and we listened. We’re changing the name of Finicity Connect (our tool to securely connect accounts) to Mastercard Data Connect. A name that speaks more clearly to the value it delivers and strengthens its connection to the Mastercard brand you rely on. You’ll continue to get the same reliable experience, now with a name that’s more connected to who we are.

This change is planned for late July 2025. We will be providing more information and guidance as the date approaches – stay tuned. 

Your experience is important to us. That’s why we’ve redesigned the edit experience screen in Customize Connect with a more intuitive layout and improved efficiency in mind. 

The new layout prioritizes highlighting the Connect Screen, making it larger and easier to view configurations and track changes made.

Customize Connect is a self-service portal that enables you to independently manage and update your Connect Full experiences at any time. If you’re using Connect Full in the U.S. market, you automatically have access with no additional setup required. 

To learn more about Customize Connect, click below to view the documentation. 

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We’ve successfully completed the migration to the new OAuth connection with Michigan First Credit Union.

At this time, all accounts should be added to this connection, and any legacy connections should no longer be in use.

• FI ID: 177712 (Legacy ID – 6267) 
• Status: Online

Please note the legacy ID – 6267 has been retired. If you have any questions, please reach out to your Client Success Manager. 

We are simplifying the way we support your billing needs. By the end of June 2025, all billing inquiries should be managed through Mastercard Connect and Support Case Management (SCM).

Kindly discontinue sending support requests through OB.AcctsReceivable@mastercard.com as this inbox will be phased out.  

Action needed: Registration is required for Mastercard Connect to access the Pricing and Billing Resource Center and Support Case Management (SCM).

How can I submit a billing inquiry or support questions?  

• If you’re already set up in SCM, navigate to the following menu options: Operational Support > Billing & Fees, then choose one of the following options: Billing Event Clarification, Invoice request, or Reconciliation  

• Not set up in SCM? Select store from the bottom left ribbon of the Mastercard Connect home page > search for Support Case Management and click Request. A confirmation page regarding your access request will be displayed 

• To view and pay invoices, please continue to use the Pricing and Billing Resource Center application (PBRC).  

Note- Users must log in to Mastercard Connect every (90) days to maintain active status  

If you have questions about billing, getting set up in Mastercard Connect/SCM, or general support- we’ve got you covered. Check out the step-by-step guides below.

Mastercard Connect basics | SCM walkthrough video | SCM quick start guide

In our ongoing effort to provide you with the best tools and support, we released two enhanced API endpoints last year. As part of this upgrade, we’ll be deprecating the Get App Registration Status endpoint to ensure a more streamlined experience.

New APIs:

• Get App Details: Easily retrieves the status of a submitted application along with additional details
• Get App Registration Status by Institution: Returns the status of your application registration. If an institution ID is specified, its status is returned; otherwise, statuses for all institutions are returned

Key details:

• Target deprecation: December 2025
• Impact: The Get App Registration Status endpoint will no longer be available after the deprecation date
• Action needed: If you’re still using the Get App Registration Status endpoint please update to our two new APIs before the deprecation date to avoid service disruption

View the documentation.

Are you curious about the payment behaviors and cash flow of your small business customers, whether new or existing? Do you want to help them grow, but worry about defaults or missed payments? With our newly revamped Payment History Report v2, lenders can gain deeper insights into small business customers – enabling more accurate risk assessments and better alignment of offers with their risk appetite. 

Payment History Report retrieves up to 24 months of transaction history from connected accounts and calculates a risk score to identify and manage payment risks such as NSF/Overdraft or missed recurring payments.  
 
What’s new: 

• Seamless access and report ordering for business use cases without integration overhead 
• Deeper insights into business payment behavior and cash flow  
• More accurate and effective model training through improved data inputs 
• Smoother alignment and integration of metrics with other business reports for cohesive analysis 

If you have any questions or would like to explore how Payment History Report v2 can enhance your business offerings, please reach out to your Client Success Manager. 

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Driven by your input, we’re excited to announce that Returning User Experience (RUX) is now live. RUX, creates a more personalized journey by remembering users’ data sharing choices and directing them to the most relevant financial institution based on their past sections.

How does RUX work? 

With RUX enabled, Connect Full captures the user’s phone number either from the Create Customer API call or directly from the user in the Connect Full UI. Registered users who have shared accounts before are authenticated via an OTP sent to their phone and are then taken straight to a new FI selection screen based on their previously shared accounts. 

What this means for your user journey:

• 98% of Connect Full Partner ID’s live with a phased rollout continuing over the next 4 weeks
• Connect Funnel success rates are unaffected by RUX enrollment screens
• RUX enrollment (phone number verification) has a 76% conversion rate

​​​​​​Click below to see the streamlined experience in action.

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We are excited to announce the beta release of Consumer Foresight, our latest product designed to give you deeper insights into your customers’ spending patterns. This innovative solution provides detailed spending and predictive analytics at the consumer level, powered by exclusive insights from Mastercard’s data ecosystem. 

How it works:

• ​​​​​​Consumer transactions are first put into certain specified categories. Then, for each category, Mastercard provides the following analysis by consumer:
• Historical spending
• Benchmarked spend against other similar consumers
• Spend predictions 3, 6, 9, and 12 months into the future
• Consumer Foresight can power deeper personalization insights into your consumers spending to feed more compelling Personal Financial Management (PFM) solutions, marketing personalization, and encourages improved consumer financial behavior.

If you would like to explore how Consumer Foresight can support your business, please reach out to your Client Success Manager. 

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We’ve recently made several status changes across our OAuth connections. We recommend reviewing these changes to stay fully informed and maintain a smooth integration experience.

Click below to explore the full list. If you have any questions, please reach out to your Client Success Manager.

Read the full list

We are pleased to share that at the end of May 2025, we will be enabling the Connect Fix configuration to enhance your users’ experience.

​​This enhancement will leverage the Connect Fix flow without requiring direct integration with the Connect Fix endpoint. Users will be able to resolve broken accounts seamlessly through a Connect Full URL. No additional action is required from your side.

For those already integrated with the Connect Fix endpoint, everything will remain the same. 

We’re confident this update will enhance your users’ experience, and we look forward to seeing the positive impact it brings. 

If you have any questions, please reach out to your Client Success Manager. 

As part of our ongoing commitment to enhancing your experience, we will be deprecating our Account Balance Check- Cached solution.

If you haven’t already, please migrate to the Account Balance Check- Live solution which delivers more accurate and timely account information. It also offers greater flexibility by allowing you to request a live or cached balance tailored to your use case.

Key details:

• Target deprecation: June 2025
• Impact: The Account Balance Check- Cached endpoint will no longer be available after the deprecation date
• Action needed: If you’re still using the cached endpoint, please update your integration before the deprecation date to avoid service disruptions
• Billing detail change: An administrative update will be made to your order form to reflect the removal of product code 11300-039. There is no change to the product or pricing or our Balance solutions, and you will continue to be billed based on your usage

Click below to review the documentation. If you have any questions, please reach out to your Client Success Manager.

View the documentation

As of May 4, 2025, Chase Bank (JPMorgan Chase) requires all OAuth account authentications to be initiated from within a supported secure web container (e.g., the platform’s secure browser) on mobile platforms. 

What’s new:

• Enforcement date: Chase has begun enforcing this requirement as of May 4, 2025
• Prior communication: We first communicated this change in late 2023 to allow ample preparation time
• Security enhancement: This enforcement ensures that banking credentials and consent screens remain protected within a controlled environment

Why this matters: 

Chase has removed support for certain types of WebView traffic. If your application is not using the most recent version of our Finicity Connect Mobile SDKs (iOS/Android/React Native), the Chase OAuth authentication flow may fail. 

The latest versions of the Finicity SDKs support secure web containers, such as SFSafariViewController and Chrome Custom Tabs. We recommend updating your application to the latest version of the Finicity Connect Mobile SDKs to ensure compliance. 

If your organization uses the Web SDK instead of the Finicity Connect Mobile SDKs, please refer to the documentation below for guidance on using WebViews with the Web SDK on iOS and Android. 

For organizations with custom implementations not utilizing any Finicity Mobile SDKs, it’s essential to modify your application code to ensure Chase OAuth authentication sessions launch from within a browser or a supported secure container. While we cannot provide direct support for custom implementations, our documentation offers guidance. 

Good news – You’re likely already compliant: 

If you’ve been following our online documentation and using the Finicity Mobile SDKs, your implementation likely complies with this requirement. Ensure your SDK is updated to the latest version; otherwise, no additional action is needed. 

Need to double-check? 

Please review the following documentation to verify your setup: 

• Mastercard (Finicity) SDK Integration – iOS 
• Mastercard (Finicity) SDK Integration – Android 
• Mastercard (Finicity) Using WebViews with the Web SDK 
• Chase Documentation: Launching the OAuth Flow in a Secure Container 

Next steps: 

• Verify that your Chase OAuth flow launches from a secure container
• If you have any questions or need assistance, please submit a support ticket

PNC Bank has updated its TAN (Tokenized Account Number) revocation process effective immediately.

What is a Tokenized Account Number (TAN)? 

A Tokenized Account Number (TAN) is a secure, randomly generated number that replaces a user’s actual bank account number. TANs are used to facilitate payments – such as ACH or Real-Time Payments – without exposing sensitive account details. Each TAN is unique to a specific application or merchant and is mapped to the real account in a secure vault, enhancing security and reducing fraud risk.

What’s new: 

• TANs are now revoked as soon as consent is withdrawn 
• Previously, TANs remained active until they were operationally revoked

What this means:

A PNC Bank TAN will no longer qualify for payments if consent for the associated account is revoked under the following scenarios: 

• End-user revokes consent directly with PNC (on the FI side)
• The customerID is deleted by making a call to the “Delete Customer” endpoint 
• In this case, Finicity will initiate a follow-up API call to PNC’s revoke token endpoint, and the TAN will be revoked immediately
• A customer has consented to sharing a single account, and the client calls the “Delete Customer” API to remove that account
• In this case, Finicity will initiate a follow-up API call to PNC’s revoke token endpoint
• Since no other accounts are linked to the associated token, the TAN will be revoked immediately

Why this matters:

This change enhances security by ensuring account access is promptly and fully revoked when user consent is withdrawn. However, it also means that: 

• Payment attempts using a revoked TAN will fail once consent has been removed
• Partners should confirm consent status prior to initiating any transactions using PNC TANs by checking the “aggregationStatusCode” associated to the account

Next steps:

• Update your customerID deletion logic to ensure that customerIDs linked to a PNC TAN account are not deleted until your payment activity has been completed
• Note: If the payment activity occurs on a regular cadence (for example, a monthly ACH payment), you must ensure that the customerID is not deleted from the Mastercard Open Banking production environment
• Review your current workflows to ensure they account for immediate TAN revocation upon consent withdrawal  
• Update any internal documentation or customer-facing messaging (if applicable) to reflect this change
• If you have built custom implementations, verify your processes correctly handle TAN revocation scenarios

Questions? 

If you have any questions or need further clarification, please reach out by submitting a support ticket

Just launched, Bill Pay Switch enables consumers to easily update their recurring payment information with the merchants and billers they use regularly, such as subscription services, utilities and more.  

Benefits: 

• User-friendly dashboard to efficiently manage ACH or card on file payments 
• Eliminates obstacles to switching financial institutions 
• Prioritizes security and convenience for a seamless experience with a single secure session 
• Leverages Return User Experience (RUX) allowing users to seamlessly pick up where they left off 

Click below to learn more and see our Bill Pay Switch Demo in action! If you have any questions about this feature, please reach out to your Client Success Manager. 

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We are excited to announce the release of Balance Analytics and Cash Flow Analytics reports in the Mastercard Open Banking Client Hub for business and consumer use cases!   

You can now generate Cash Flow Analytics and Balance Analytics without needing a direct integration into our APIs. This no-code solution makes it easy to start using our analytics to streamline and support your credit decisioning. 

This offers customers the flexibility to access our reports more easily- either to test our analytics with live data prior to full implementation, or as a solution for those that prefer manual report generation. 

This release is part of our ongoing efforts to enhance the experience and support we provide to our customers that serve small businesses and consumers. 

Click below to learn more about the Client Hub.

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You may begin migrating legacy accounts to the new OAuth connection for Aspen Federal Credit Union. Please utilize our migration endpoint to transition from the legacy FI ID – 12341 to the new OAuth FI ID – 800305. 

Please reach out to your Client Success Manger if you have any questions.

We are excited to announce Returning User Experience (RUX) is now available for Connect Full clients and will be the default experience for new Connect Full integrations beginning ​​​​​​April 15 with a phased rollout!

​​​​RUX creates a more personalized journey by remembering users’ data sharing choices and directing them to the most relevant financial institution based on their past selections.

What you’ll gain:

• Improved user experience
• Better account linking success rates
• Reduced user friction while enhancing trust and transparency for registered users

Click below to see how this simplifies your experience!

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Now live! Connect Components are pre-built and embeddable, offering enhanced control and flexibility over your customer’s Connect experience.

You can design and test user experiences to match your brand, voice, and flow. This enables you to create a smoother, more seamless experience within your web application.
​​​​​​
Turning your vision into reality with:

• Personalized user flow
• Seamless branding
• Instant customization
• Comprehensive testing
• Autonomous metrics management 

Discover how to make the most of our latest feature- click below to view the documentation.

View the documentation

Introducing the Get Institution by Routing Number API! This innovative tool allows partners to effortlessly search for a Mastercard Open Banking financial institution using a routing number. It provides users a reliable and straightforward way to locate their financial institution with confidence. 

This API currently returns institutions that are ACH certified and where the routing number maps to a single institution. Expansion to all applicable institutions will follow Q2/Q3 2025. 

Key benefits:

• New FI search method using a routing number
• Enhanced user confidence in selecting the correct FI
• Increased success rates unlocking more Mastercard Open Banking products

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We’ve enhanced our Connect Full report generation logic and successfully released the update on ​​​​​​April 3, 2025.

If the consumer adds accounts, and either closes the Connect window, or allows the session time out without clicking the “Submit” button, the report will still be generated and a “done” webhook will be sent for you to retrieve the report like normal.  We expect that this will result in an average of 5% more Connect sessions that result in reports generated.

As part of this update, we introduced a new eventTrigger field on Connect report-related “generating” and “done” webhooks. This field shows how the report generation was triggered, with options including; userSubmit, timeout, userExit, and userForceClose. 

What’s new: 

• Reports will be generated with all accounts added during the session, regardless of how the session concluded
• This is now the default for all Connect Full report generation experience, unless that experience has the “skipReport” feature enabled or has disabled this update
• A new field was added to indicate how the report generation was triggered

No action is required if you’re already using Connect to generate reports. If you have any questions, please reach out to your Client Success Manager.

As part of our transition to Mastercard Connect, we’ve enhanced our process for managing outstanding invoices. Our accounts receivable team will now contact partners with outstanding balances to stay on track and ensure timely reminders are communicated. 

The notifications will be sent from the following email address: 

• Juancamilo.restrepo@mastercard.com 
• Corporate_Receivables@mastercard.com 

We wanted to inform you about this new process- no action is required unless you have outstanding invoices, need assistance, or have any questions. If you do, please reach out to the contacts listed above.

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that were updated as of April 1. Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

View the full list

Data Enrichment can enhance your internally held (first party) financial account transaction data by categorizing transactions, identifying the entities and platforms involved, location data, logos, and website URLs.

This helps improve the usability of transaction data for various applications, such as personal financial management tools, fraud prevention, and customer segmentation analysis. The service can be used for enriching transactions in your own banking solutions, or those sourced through open banking providers other than Mastercard.

Click below to view the documentation. Please reach out to your Client Success Manager to learn more about how to utilize this new feature.

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As part of our ongoing commitment to enhancing your experience, the status field in the getInstitutions endpoint provides more detailed insights into an institution’s lifecycle. 

​​​​​​New connections: Beta ​​​​​​

• Michigan First Credit Union
• Suncoast Credit Union

Status change:

• Taekus – Online

Please reach out to your Client Success Manager if you have any questions.

Read the full update

Mastercard is migrating all Entrust certificates to DigiCert. Switching to a new Certificate Authority (CA) ensures compliance with the latest industry standards.

Please note the certificate/issuer for api.finicity.com will be updated ​​​​​​on ​​​​​​April 13.​​​​​​

We anticipate that most partners will not be affected by this change. However, for those with advanced certificate controls or customizations, adjustments may be needed to ensure seamless connectivity.

The change is set to take place between ​​​​​​11:30 PM MT​​​​​​ on ​​​​​​April 13,​​​​​​ and ​​​​​​12:30 AM MT​​​​​​ on ​​​​​​April 14.

Overview | Mastercard announcement

We have enhanced our dispute management practices. Consumers can now add a statement to a closed dispute by logging into Finicity’s Consumer Portal.

All Fair Credit Reporting Act (FCRA) Consumer Reports support this functionality. The dispute statement will appear in future JSON and PDF reports unless the consumer removes it.

• JSON version: The statement will be in a new field called “disputeStatement”.  
• PDF version: The statement will be near the top of the report in a section called “Statement of Dispute”.   

We highly encourage all partners to update their implementation and processes to utilize this field.  

If you have any questions, please reach out to your Client Success Manager. 

We’re thrilled to announce some exciting updates in the nCino Mortgage platform that enhance ease of use for our Mortgage Verification Service products.

Some of these features include:

• One click ordering of verifications
• Note: Unique to Mastercard, this can be configured to be a combined payroll and bank account permissioning experience (instead of sending two emails)
• Pre-close Verification of Employment (VOE) support
• Co-Borrower asset report ordering and more!

These enhancements are scheduled to go-live for all nCino Mortgage users on March 25. If you’d like to enable this enhancement sooner, please contact your nCino Client Success Manager.

For any other questions, please reach out to your Client Success Manager or contact us here at: OB.Mortgagepartnerships@mastercard.com.

To see the full list of enhancements, click below to get access to the release notes.

Read the release notes

The OAuth connection for America First Credit Union, FI ID: 177527, Legacy ID: 1495, has been live in Beta since February 14, 2025.

We have monitored this connection and confirmed there are no known issues in the productive environment. You may add customers to this connection with confidence.

As part of our commitment to enhance data quality and outcomes for our report users, we are implementing an enhancement to increase the Account Owner population rate for refreshed bank data-based verification reports (VOA, VOI, VOAI, Cash Flow, etc). 

Key details: 

• Target release: Mid/Late April
• Benefits: Refreshed bank data-based verification reports will have an increase in Account Owner (AO) population rates
• Action needed: This will be automatically enabled for all report refreshes without customer action needed

Read the full update

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that were updated as of March 3.

Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

Read the full list

As part of our dedication to enhancing value for our partners, we’ve introduced the Account Owner Matching feature within our verification product. This includes a new API endpoint to access matching data, available at no extra cost for all partners using our existing product.   

To utilize this feature, you simply need to send the customer data you’ve already gathered through the new Account Owner Matching endpoint. Mastercard will then collect the account ownership information from the connected financial institution of the customer and compare it with your submitted data.   

The response will include the same account ownership details sourced from the customer’s financial institution (such as name, address, email, and phone) along with a confidence score indicating how well the provided data elements match.   

Action step: Please contact your Client Success Manager for further details on how to leverage this new feature.   

View the documentation

We are working with Vanguard Investment – FI ID 3078, to enhance the way we connect to their system. Unlike other integrations, there will not be a different institution ID. The change should be seamless, but we would like to proactively highlight the following:

• FI status: Online
• The financial institution will be available to all partners immediately, once complete
• The institution status will remain as online throughout the release
• Customers will need to re-authenticate using OAuth
• No migration will be needed

Please reach out to your Client Success Manager if you have any questions.

We are migrating from the Finicity support portal (support.finicity.com) to Mastercard Connect and Support Case Management (SCM) by mid-2025.

Action required: You’ll first need to be enrolled in Mastercard Connect. Many clients and partners already set up access in 2024 as part of the billing migration.

Stay tuned for additional communications in the coming weeks with more details and instructions about your individual case migration window, and how you can prepare for the new SCM support portal.

What you need to do:

• If not already enrolled in Mastercard Connect, identify two people from your company to be Mastercard Connect Access Managers (previously known as Security Administrators.) They will handle user management and access approvals using the Access Manager/Security Administration app. Once identified, please submit the Enrollment Form 1145b, which is located here. For more information on the Access Manager role, please refer to the video here.
• Once the Access Managers are identified and set up, they can enroll new users in Mastercard Connect by sending an invite/accept email, or please ask users to Enroll in Mastercard Connect by clicking the Sign up or Sign in link.

How this change impacts and benefits you:

If you were set up for Mastercard Connect during the 2024 billing migration, you have already completed a major first step! We need you to validate that your users stay active by logging in every ninety (90) days, or these users will potentially need to re-enroll into Mastercard Connect if they become inactive.

Once access to Mastercard Connect is granted, we will coordinate and schedule an automatic migration of all current open cases plus the last twelve (12) months of closed cases from the support.finicity.com portal to Mastercard Connect and SCM. After the case migration is complete, access to support.finicity.com will be suspended and all users will be required to log in to Mastercard Connect to manage their support cases. We will communicate a freeze period window where we kindly ask that you do not open any new support cases or manage existing cases in the support.finicity.com portal for a period of 24-48 hours while we perform the migration.

NOTE: The timing of each case migration will generally fall over a weekend, but we reserve the right to customize the migration timing to accommodate for case volumes or other circumstances.

Additionally, Voice of the Customer (VoC) Surveys will be re-activated after your migration is complete, allowing clients to provide feedback, and Mastercard to receive Customer Satisfaction (CSAT) and Net Promoter Score (NPS) scores for closed cases. This feedback is invaluable to help enhance the customer experience with Mastercard products and services!

Migration overview | SCM quick start guide | SCM walkthrough video

New connection: Phase: Beta

• Taekus

Status change: Phase: Migrating

• MCT Federal Credit Union
• Total Choice Federal Credit Union
• United Security Bank (CA) – Business
• The Farmers Bank (Greensboro, GA)
• WBH Federal Credit Union
• Citizens Bank of Missouri
• 4U Credit Union
• First Newton National Bank – Personal

These institutions reflect the recent updates we’ve made to the status field in the getInstitutions endpoint, offering more descriptive values to better capture an institution progression through its life cycle. 

View the full list of changes

Data Access update- fi connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that were updated as of February 3.

Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

Read the full list

The Experience Design Guide now includes UX recommendations and best practices for how to present the Account Validation Assistant (AVA) flow in your application.

Click below to view the documentation. If you have any questions, please reach out to your Client Success Manager.

View the documentation

As part of our commitment to providing you a better, more streamlined support experience, we are migrating from the Finicity support portal (support.finicity.com) to Mastercard Connect and Support Case Management (SCM) by the middle of 2025.

SCM is a robust ticket tracking system that allows you to easily manage support request cases in a single platform. Updates are made in real time and it’s our secure channel to exchange sensitive data. Your case history will be automatically migrated to the new portal, training materials and support will be provided as we get closer.

Action needed: You’ll first need to enroll in Mastercard Connect and identify the users that will be submitting technical support tickets.

What is Mastercard Connect? 
Mastercard Connect serves as the single, unified entry point and secured global platform where Mastercard business customers come to onboard, enroll, service, and grow their business. Many clients and partners already set up their Mastercard Connect access in 2024 as part of the Billing migration and credit card payment setup.

Do I need to register for Mastercard Connect? 
Yes, if you need to submit technical support tickets (general support, request for new institution, feature request), you will need to register your organization on Mastercard Connect. 

How do I sign up for Mastercard Connect? 
To register your organization for Mastercard Connect, please complete the  registration form  and return it to  online_provisioning@mastercard.com . This form onboards your organization to Mastercard Connect by identifying two Access Managers – previously known as security administrators (SAs) – provisioning their access to Mastercard Connect. Access Managers will then manage user access for your organization, adding/approving access for users (as well as themselves) as necessary to perform the tasks mentioned above. 

Once I get access to Mastercard Connect, when will we begin supporting cases through the new portal? 
Your Client Success Manager will be communicating the migration schedule, training materials for Support Case Management, and will provide support throughout the migration. More details will be sent as we get closer to the migration.

Highlights for Reference
For all other matters, please reach out to your Client Success Manager.

Product update – Lending

We’re thrilled to announce an upcoming enhancement to our Connect Full report generation logic. This enhancement was designed with your input in mind, to ensure that reports can be generated with all accounts added during the session, regardless of how the session concluded.

Currently, reports are only generated if the user adds accounts and clicks the “Submit” button on the review screen. After this enhancement if the consumer adds accounts, and either closes the Connect window, or allows the session time out without clicking the “Submit” button, the report will still be generated and a “done” webhook will be sent for you to retrieve the report like normal.  We expect that this will result in an average of 5% more Connect sessions that result in reports generated.

As part of this update, we will be introducing a new eventTrigger field on Connect report-related “generating” and “done” webhooks. This field will indicate how the report generation was triggered, and the options will be; userSubmit, timeout, userExit, and userForceClose. 

Once this enhancement is launched it will be the default for all Connect Full report generation experiences, unless that experience has the “skipReport” feature enabled or has disabled this update.

Key details:

• Target release: End of March 2025

• Benefits: Reports will be generated with all accounts added during the session, regardless of how the session concluded. Currently, Connect only generates a report if the user clicks the “Submit” button on the review screen. As part of this update, a new field will be added to indicate how the report generation was triggered.

• Action needed: No action is required, if you’d like to take advantage of this enhancement. If you would like to opt out, or track the specific date of the release, please reach out to your Client Success Manager by March 14, 2025.

Stay tuned for more updates! 

Last week the Consumer Financial Protection Bureau (CFPB) officially recognized  Financial Data Exchange (FDX) as a standard setting body under it’s 1033 Open Banking regulations.

As a cofounding organization via our subsidiary Finicity, and as part of the FDX board today, Mastercard has long supported the industry effort to standardize APIs. 

We believe FDX is well-positioned to set these technical standards for scalable, safe and secure data sharing that responsibly supports the entire Open Banking ecosystem.

Read more 

Billing update

On January 13, 2025, we enhanced our current invoice layout to provide a simplified view of your billing details and improved clarity into the charges being assessed. 

The first regular monthly billing cycle reflecting the new layout will be on February 9, 2025. Any off-cycle billing such as corrections that occurred on January 13, 2025, or after will reflect the new layout.

Click below to view the new layout and FAQ. If you have any questions please reach out to customer_support@mastercard.com

New layout illustration | FAQ

Data Access Update – FI connections

We have enabled new OAuth connections with the following Financial institutions: 

Cogent Bank – Phase: Beta 
America First Credit Union – Phase: Beta
Meow – Phase: Online

These institutions reflect the recent updates we’ve made to the status field in the getInstitutions endpoint, offering more descriptive values to better capture an institution progression through its life cycle. 

Read more

Data Access Update – FI connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that were updated as of January 2.

Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

Read the full list

Product Update - Statements

As part of our commitment to enhance your experience we are pleased to announce the “Get Customer Account Multiple Statement Details” API call is now available at no cost.  This API serves as a pre-check to determine Statement availability before retrieving a PDF statement file or Statement Report, with retrieval fees still applying. 

To learn about how to use this API as part of our Statement Access product, please visit Account Statements in our Developer Portal. To learn about how to use this API as part of our Statement Report product, please visit Statements in our Developer Portal. 

If you have any questions, please contact your Client Success Manager. 

Data Access Update - FI Connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that were updated as of December 1 . 

Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

Read the full list

Product Update - Connect

We are excited to announce that Customize Connect is now live!

Customize Connect is a self-service portal that allows you to create, modify and manage your Connect Full Experiences independently.

The new portal allows you to personalize your experience including: 

• Customize the top 8 financial institutions in your experience 
• Adjust your brand colors to fit your design standards 
• Create and test multiple new experiences to optimize your offerings 
• Manage your existing experiences: view, edit, delete, or restore them with ease 

If you’re using Connect Full for the U.S. market, you’ll automatically have access to Customize Connect with no additional setup required.

​​​​All your existing experiences will be visible and ready for you to edit, helping you move faster and with greater flexibility. 

Watch video

We are revising the values that will appear in the institution status field of the getInstitutions endpoint. We are notifying you of this change because you may need to update your system depending on how you are consuming this information. The following statuses are being added: 

• Beta 
• Validated
• Migrating  

This capability can be made available as soon as December 1, 2024, but we need your feedback on how it will impact you so we can finalize our plan for rolling this out for all financial institutions.  

Please reach out to your Client Success Manager with any questions, and to share your feedback.

For the full update, click read more below. 

Read more

Product Update - Connect

At Mastercard, we know you’re busy and want tools that give you more control without the hassle. That’s why we’re thrilled to introduce Customize Connect, our new self-service portal. With Customize Connect, you’ll have the power to manage and update your Connect Full Experiences anytime, without needing assistance from our team. 

Here’s what you’ll be able to do with Customize Connect: 

– Customize the top 8 financial institutions in your experience 
– Adjust your brand colors to fit your design standards 
– Create and test multiple new experiences to optimize your offerings 
– Manage your existing experiences: View, edit, delete, or restore them with ease 

If you’re using Connect Full for the U.S. market, you’ll automatically have access to Customize Connect with no additional setup required. All your existing experiences will be visible and ready for you to edit, helping you move faster and with greater flexibility. 

Join Us for a Live Walkthrough:

We’re hosting a live walkthrough of Customize Connect on Thursday, Nov. 14 at 2 p.m. ET. It’s a great chance to see the portal in action and get your questions answered. 

Register here to save your spot! 

— 

What’s Next?

Once the portal is live, we’ll update you with full details and documentation here, so you can start taking full advantage of Customize Connect right away. 

Read the documentation

Get the full details in the announcement

We are revising the values that will appear in the Institution status field of the getInstitutions endpoint. We are notifying you of this change because you may need to update your system depending on how you are consuming this information. The following statuses are being added:  

• Beta – Institution is available for early adoption but has not been fully validated  

• Validated – Institution has been validated, and ready for new accounts  

• Migrating – Capability has been enabled to allow moving accounts from legacy to OAuth  

This capability can be made available as soon as December 1, 2024, but we need your feedback on how it will impact you so we can finalize our plan for rolling this out for all Financial Institutions. 

• If there is a significant impact that you will not be able to plan for by December 1, please share those details with us. 

• We are able to control which institutions you will be able to see in the getInstitutions endpoint, so please let us know if you would want any institutions hidden that are in the new statuses. 

Please reach out to your Client Success Manager with any questions, and to share your feedback. 
 
For the full update, read more.

On October 1st, the Finicity billing experience transitioned to the Mastercard Consolidated Billing System (MCBS). With the integration to MCBS there are new billing details on the invoice in lieu of the Finicity Product ID which was included on invoices prior to September 2024.   

Additionally, Mastercard invoices do not display billing periods. Billing will consistently occur on the second Sunday of each month, covering charges for the previous month (from the 1st to the last day). For example, the October 13 billing will reflect charges for the period of September 1st to September 30th.   

The Finicity Product Mapping can be used as a point of reference for additional details. If you have any questions, please reach out to your Client Success Manager or customer_support@mastercard.com.   

Read more

The Experience Design Guide was created to provide you, our client with the best user experience recommendations and cutting edge resources for implementation.  
 
With Mastercard’s Deposit Switch powered by Atomic, financial institutions can accelerate direct deposit acquisition by enabling consumers to easily switch their payroll deposit digitally to a new account. 
 
Explore the guide to learn more. If you are interested in Deposit Switch, please reach out to your Client Success Manager.

Check out the guide here.

The final CFPB Section 1033 rule was released on October 22, 2024. We are reviewing the rule in its entirety. Our goal is to advance open banking in a way that responsibly supports all players in the ecosystem. We will continue to support you as we all navigate this regulation.

Partner Update - Mortgage Lending

Finicity, a Mastercard company, supports Freddie Mac’s latest enhancement of Loan Product Advisor® (LPASM) asset and income modeler (AIM), expanding automation capabilities by assessing representation and warranty relief (R&W) eligibility related to the borrower’s current employment.

You now have more opportunity for R&W relief eligibility. When you use Finicity MVS reports, this new enhancement allows LPA to assess for employment R&W relief eligibility if the loan is closed on or before the close-by date. This expanded digital solution provides you:

• A smoother employment verification process
• More confidence in closing
• More fungibility

You will see new and updated LPA feedback messaging indicating employment R&W relief eligibility in the Employment and Income Messages section of the LPA feedback certificate. There’s no other integration work required to take advantage of this capability.

We recommend the following Freddie Mac resources to learn more about this enhancement:

AIM release and resources – tutorial, announcement and messages

Close with Confidence: Income and Employment R&W Relief Reference Tool

AIM FAQs  

Product Update - Cash Flow and Balance

Balance and Cash Flow Analytics evaluate a customer’s account balances and cash flow attributes over time to help identify risks and give insights for financial decision making across a variety of use cases, including lending. We released new versions of these products earlier this year, therefore older versions of these reports will be deprecated on August 31, 2025.

After this date, API calls made to generate these reports will be unsuccessful. To continue accessing Finicity balance and cash flow products, you will need to update to the newest versions of these products that were released earlier this year. The enhanced versions bring a streamlined approach to attribute design and include new features such as transaction streams. These new versions will receive all future product enhancements.

If you have questions about these changes or are interested in using our Balance or Cash Flow products, please contact your Client Success Manager.

Read the documentation

Product Update - SDK

Our Finicity SDKs will be deprecated after April 25, 2025. At that time, we will exclusively support our Mastercard SDKs, which are available today for you to access.

The Mastercard SDKs maintain the same functionality and updating them now will cause no disruption to your experience. The Mastercard SDKs will also include additional features (such as App to App authentication), fixes, and security enhancements.

Read more

Data Access Update - FI Connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains the names of FIs that will tentatively be updated on November 1. 

Please take note of these changes to ensure accuracy when connecting to your financial institutions.   

See the full list of changes

App to App authentication is a feature within Connect that allows mobile users to permission access to their data by signing in with their financial institution’s (FIs) mobile app.

Click below to learn more about App to App and how it works.

Learn more

We’re excited to introduce Connect Plus, a data-consent command center that gives consumers control of where, how and with whom their financial data is shared.

We’re also unveiling new security features that further protect the account opening and funding experience.

Learn more

We will be hosting a webinar walkthrough of the Connect Plus experience on Tuesday, Nov. 19 at 2 p.m. ET. Register now for insights in how your users can manage their data for the Connect experience.

Register now

Billing Update - Tax

As part of our commitment to staying compliant with state and local sales/use tax laws, we’ve recently completed a review of the tax requirements for our offerings in each state where Finicity operates. With the help of external consultants, we have determined the most appropriate tax treatment for our offerings in each state.  

We’re reaching out to inform you about upcoming changes to the tax treatment of our products and services, which will impact your next invoice.  

You may notice changes in the tax treatment of certain products in some states. These updates can result from a variety of factors, including but not limited to, changes in tax laws or collection requirements.  

No action is required from you at this time, but we wanted to proactively keep you informed as we implement changes that may affect you.  

If you have any questions or concerns, please contact our invoice support team at OB.AcctsReceivable@mastercard.com. 

Partner Update - Mortgage Lending

We are pleased to announce an update release to our Encompass integration that will occur on October 11th. To learn about the new enhancements and fixes please see the release notes.

For a full walkthrough, please see the User Guide.

Product Webinar - Connect

We will be hosting a webinar on how you can customize Connect and Connect experiences on Thursday, Oct. 24 at 2 p.m. ET. Register now for insights and tips on how to make your Connect experiences as successful as possible.

Register now: https://mastercard.zoom.us/webinar/register/WN_r3BqW4qHQheB59uWd_A8Dg#/registration

If you’ll be attending Money 2020, come listen to Mastercard’s Head of Open Banking Jess Turner during her session on Sunday Oct. 27 at 12:15 p.m. PT. Her session, Breaking Financial Barriers for Small Businesses & Beyond, will include Brock Blake from Lendio and Paige Smith from Bloomberg. 

Following that session, at 12:45 p.m. PT, Tom Carpenter, Mastercard’s SVP for Open Banking Policy and Standards, will participate in a panel on Unlocking Open Finance in North America alongside participants from Wealthsimple, BBVA Mexico and Plaid. 

View the full agenda

We will be exhibiting at MBA Annual from Oct 27-30. If you’ll be attending, plan to stop by Booth #211 or reach out to your Client Success Manager and we can set up time to make sure we’re covering everything that’s pertinent for you in person.

View the full agenda

Last week, we launched a video highlighting our global open banking efforts and highlighted how collaboration fuels open banking. With each of you, our partners, we create safe, simple and smart solutions that meet the needs of their business and customers. Thank you for working with us and if you haven’t checked it out, view it at the link below. 

 View the video

Mastercard’s Jess Turner, Executive Vice President, Global Open Banking and API talks to Forbes about defending the consumer’s most valuable asset – their data.

In this insightful article, Jess discusses: a framework to enhance data security and provide consumer choice, putting consumers in the driver seat, and emerging technology shaping future security solutions.

Read the full story

Thank you to everyone who participated in our 2024 annual customer survey. Your feedback is vital in shaping our future, and we’re excited to share some insights on how we plan to enhance your experience.  

Here’s a bit about what you said you appreciate: 

• Product: Many of you expressed thanks that our products are effectively meeting your business needs. We’re happy to hear this and are committed to maintaining and improving our products for your benefit. 
   

• Account team support: Our account reps received praise for being responsive and helpful. We’re proud of our team and will continue supporting them to ensure great service for everyone. 

We love the praise, but we also know there’s room to grow. Here are some of the key opportunity themes we heard: 

• Enhanced communications: You want clear, quick, and strategic updates on everything from product enhancements and industry trends to regulatory updates and more about Mastercard. We hear you! Our new Mastercard Open Banking newsletter (yes, the one you’re reading now) launched on August 1st is here to keep you in the loop. Additionally, consider following us on LinkedIn for more exclusive content: Mastercard Open Banking | LinkedIn. 

• Ease of use: We strive to create products that both meet your needs and are simple and user-friendly. You highlighted certain areas where improvements are needed, and we’re committed to addressing them. Our team is digging into the broader themes that surfaced and will prioritize key improvements to address them. Keep an eye on this newsletter for updates as these enhancements are rolled out.  

• Customer support and self-service resources: When you need help, you need it fast. We get it. We’re doubling down on providing you with clear resources and effective technical support to make your experience as smooth and as efficient as possible. More details to come as enhancements become available.  

Over the coming weeks, our team will reach out to those who completed the survey to ensure your individual feedback has been heard and addressed wherever possible. Your input, along with the survey results, will help shape our plans for the year so we can provide you with the best possible experience. Thank you for sharing your voice and for being a valued customer.  

We look forward to continuing to serve you!  

Product Update - Lending

An update was released to the PDF version of the following reports the week of September 16th:  

• Verification of Assets and Income (VOAI) 

• Verification of Employment (VOE) – Transactions 

• Verification of Income (VOI) 

• Verification of Income and Employment (VOIE) Paystub with TXVerify  

This update explains how Finicity’s deposit income works, which is based on financial institution transaction data. There are no functional changes to the reports. Here’s what the section looks like on the reports: 

Partner Update - Mortgage Lending

Freddie Mac has enabled the use of Finicity, a Mastercard Company’s credentialed payroll data for submission to Loan Product Advisor® (LPASM) asset and income modeler (AIM). The capability to submit the data to be assessed through LPA will be effective on September 21, 2024, providing the additional benefit of potential income rep and warranty relief eligibility from Freddie Mac to mortgage clients ordering verification reports from Finicity.

Product Webinar - Connect

We will be hosting a webinar on how you can customize Connect and Connect experiences on Thursday, Oct. 24 at 2 p.m. ET. Register now for insights and tips on how to make your Connect experiences as successful as possible.

Register now: https://mastercard.zoom.us/webinar/register/WN_r3BqW4qHQheB59uWd_A8Dg#/registration

Data Access Update - FI Connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list contains that names of FIs that will be updated on October 1.

Please take note of these changes to ensure accuracy when connecting to your financial institutions.

Read the full list

Product Deprecation - Student Loan Data

Please be advised that the federal student loan data providers noted below will be removed from our supported Institution Access List as of September 13th, 2024. Any applicable permissioned federal student loan account will be disconnected and customers will not be able to permission any new federal student loan accounts from these data providers.

A potential solution may be available with Mastercard Open Banking for transactions and another company for loan verification. To further discuss this solution and how we can continue to help power the innovative solutions you provide to your customers, we invite you to schedule a meeting with your Client Success Manager. 

Institutions: 

• Nelnet (5640) 
• EdFinancial (13179) 
• Aidvantage (171219) 
• MOHELA (13319) 
• ECMC (101329) 

Billing Update

Effective October 1st, the Finicity billing experience will be changing. All future invoices will transition to the Mastercard Consolidated Billing System (MCBS)1.  Upon this change, invoices will be sent electronically from this email address Billing_Documents@mastercard.com. Please see some additional information below as there have been some changes as well as additional information from the original communication. 

Mastercard Payment Options: 

• ACH 
• Wire transfer  
• Credit Card: Recurring or one-time credit card payments will now be processed through the Pricing and Billing Resource Center on Mastercard Connect (PBRC) 
  • Existing Customers paying with Credit Card: Please ensure you are registered on PBRC. Once registered, you may choose to manage invoices through one-time payment or setup recurring payment with card on file.  
  • Please note all recurring credit card payments will now be processed immediately upon receipt of the invoice. 

For all wire transfer payments, please make a reference to the Customer Identification Number (ICA) and Invoice Number.  The Customer Identification Number is located on the top left of the invoice preceding Customer Name 

What is Mastercard Connect?

Mastercard Connect is a secure global platform where Mastercard business customers come to onboard, enroll, service and grow their business.  

Do I need to register?

If you need to make changes to your card on file details or wish to start remitting payments via credit card, you will need to register your organization on Mastercard Connect. 

If you would like to utilize our self-service options to review billing and invoicing, you will need to register your organization on Mastercard Connect. 

How do I sign up?

To register your organization for Mastercard Connect, please populate the MC Connect Registration form and return it to online_provisioning@mastercard.com. This form onboards your organization to Mastercard Connect by identifying two security administrators (SAs) and provisioning their access to Mastercard Connect. SAs will then manage user access for your organization, adding/approving access for users (as well as themselves) as necessary to perform the tasks mentioned above. 

Once I get access to Mastercard Connect, where do I sign up for Pricing and Billing Resource Center to pull invoices and pay via credit card?

1. Sign into Mastercard Connect with user ID and password/passcode 
2. Select Store from the bottom left ribbon on the home page 
3. Look up the Pricing and Billing Resource Center application by searching for keyword pricing 
4. Alternatively, you can select “Billing” (under Business Capability) and “Application” (under item type) to narrow your search to locate the application 
5. Click Request at the bottom right corner of the Pricing and Billing Resource Center application tile 
6. Select the check boxes next to Pricing Guide, Transaction Detail, and Billing Analytic Tool. Select ICA (or multiple ICAs) 
7. Click request Access, A confirmation page regarding your access request will be displayed 

NOTE: All orders are sent to your company’s Security Administrator for approval. Depending on the item, it may take several days for you Security Administrator to review and approve the request. You can always check on your order by going to Track Status. 

Highlights for Reference:

• For those who are not set up already – automated credit card payments can be set up through the Pricing and Billing Resource Center on Mastercard Connect   

• If you need assistance setting up a recurring credit card payment or making a one-time payment by credit card, please register for Mastercard Connect   

• Wire transfers and check payments must reference Customer ID and Invoice Number from invoice 

• For questions on outstanding invoices and portal setup contact Corporate_Receivables@mastercard.com 

• For questions about your invoice statements please reach out to OB.AcctsReceivable@mastercard.com

• Payment and contact information will be found on the bottom of your invoice 

• For all other matters please reach out to your Client Success manager 

Product Deprecation - Account Balance Check - Cached Solution

At Mastercard, we are committed to continuously enhancing our services to better meet your needs. Over the years, our Account Balance Check solution has undergone significant improvements, ensuring that you have access to the most accurate and timely account information.  

Our Account Balance Check – Live solution now provides you with the flexibility to request a live or a cached balance depending on your use case.  

Given these enhancements, we have decided to deprecate the Account Balance Check – Cached solution. This decision comes after careful consideration, and we believe this supports our mission of creating simple and efficient solutions for you to use.  

Key Details: 

• Target Deprecation: June 2025 

• Impact: The Account Balance Check – Cached endpoint will no longer be available after the deprecation date.  

• Action Needed: Prior to the deprecation date, we will require all customers to transition to the Account Balance Check – Live endpoint to continue enjoying uninterrupted service. 

• Support: Our team is here to assist you with the transition. Please reach out to your Account Manager or support team to create a transition plan.  

We understand that changes like these can be challenging, and we are committed to making this transition as smooth as possible for you. Thank you for your continued trust and partnership with Mastercard. We look forward to continuing to serve you with our enhanced solutions. 

Product Update - Lending

We are excited to share that Fannie Mae has announced the launch of new capabilities for its automated underwriting system. Fannie Mae has extended full digital support for Finicity’s Verification of Employment (VOE Transactions) on loans using the Desktop Underwriter (DU) enhancement for income starting 9/20/2024.

Lenders can take advantage of this enhancement by using Fannie Mae’s DU enhancement for income and Finicity’s VOE-Transaction report to provide automated employment verification for your pre close verification of employment. We are proud to help support lenders to responsibly simplify and streamline the mortgage application process. For more information, please reach out to your Mastercard Client Success Manager.

If you are not yet turned on for the DU Enhancement, for income and employment validation using an asset report, please use this form to request activation:
Single Source Activation Form Fannie Mae

Credential stuffing attacks are one type of brute force attack. These attacks attempt to try multiple passwords against one or multiple accounts and typically occur more frequently on weekends and around holidays. Read the below guide for what you can do if an attack is underway, as well as how you can prepare beforehand to reduce the likelihood of a credential stuffing attack. 

Read the Credential Stuffing Attack guide

Product Update - Payments, Account Opening

Upgrade to our newest global endpoint to take advantage of faster response times and new real-time payment fields. Our Account ACH Details v3 endpoint, includes real-time payment fields so you are able to see if accounts support real-time payments for both payment in and payment out. The v3 endpoint also supports Fast ACH for certain FIs which pre-fetches account and routing numbers during the account linking process. For more information, check out our documentation. 

Read the documentation

Data Access Update - FI Connections

We have enabled a new OAuth connection with RobinHood (FI ID 177269) and have retired the legacy connection (FI ID 170901).

• Connect FULL partners: your customers should see this institution in Connect Search immediately.
• Connect LITE partners: you may need to add Financial Institution ID 177269 to your user experience.

Data Access Update - FI Connections

On a monthly basis, we review the names associated with financial institutions that we provide access to. This list includes all of the FIs who will be updated on Sept. 4.  

Please take note of these changes to ensure accuracy when connecting to your financial institutions. 

Read the full list

Yesterday we hosted a Deposit Switch deep dive. Our Deposit Switch product simplifies the process of managing direct deposits, reducing administrative burdens and enhancing user satisfaction.

If you missed the session, click here to watch it on demand. You may need to register using the instructions.

Product Update - Developers

The Experience Design Guide is a collection of best practices and tools for driving quality and speed in the implementation of the end-customer experience housed alongside API documentation on Mastercard Developers.

The guide provides the end-to-end user experience, developed in Figma, that can be duplicated and “lifted and shifted” into the customer environment. When product designers utilize this guide, it maximizes the time and effort to implementation while ensuring a quality UX.

Check out the guide

Data Access Update - FI Connections

We have enabled 665 new OAuth connections including a connection for Current. You can find the full list, along with FI ID and Legacy ID here. 

Current’s FI ID is 177496, all the other new connections are in this document with their FI ID and Legacy ID.

Next steps to take advantage of these new connections: 

• Connect FULL partners: your customers should see this institution in Connect Search immediately. 

• Connect LITE partners: you may need to add Financial Institution ID to your user experience. 

Last week we launched our Mastercard FDX Developer Hub. It empowers banks to meet expectations for data sharing between financial institutions, fintechs and consumers by seamlessly implementing FDX-compliant APIs. By following this guide, banks can confidently provide consumers with access to their transaction data. Our flexible APIs allow banks to tailor the data-sharing experience.

Check out the Hub

Welcome to the first edition of our new Mastercard Open Banking Update series.

You’ve shared through various feedback channels that you want clearer, quicker and more strategic updates on everything from product enhancements to industry trends and regulatory updates. We hear you!

This new series is here to keep you in the loop, ensuring you have the best possible experience working with us.

For easy reference, you can bookmark this page to always have access to future communications.

Thank you for trusting us with your business.

Product Update - Payments, Account Opening

At Mastercard Open Banking, we are constantly striving to enhance your experience and the efficiency of our services. Today, we are thrilled to announce a significant enhancement to our Balance Solution that promises to elevate your operations to new heights. 

Introducing Dynamic Balance Retrieval

Our latest update gives you the same real-time balance, but with the flexibility to request a cached balance when you want it. When you create a new customer, we cache the balance so it’s ready to use when you need it. With our enhancement, you can dynamically decide when you want a live balance or a faster, cached balance.  To give you even more control, you can specify a time parameter in the API response. This value, represented in minutes, gives you the ability to determine the age of the balance you would like. If the value sent is greater than or equal to the age of the cached balance, you will receive the cached value. Otherwise, we will retrieve a live balance. If no time parameter is sent, we will retrieve the live balance in the same way we do today. This level of detail gives you more control over the speed and immediacy of the balance. 

If you do not want to take advantage of cached balances, no changes are required. You may continue to use the balance solution as you do today.  

If you wish to take advantage of this enhancement, please view our documentation for more details.  

The Benefits for You

• Improved Performance: Experience faster response times on initial API calls, streamlining your operations. 

• Enhanced Flexibility: Tailor the balance data retrieval to your specific needs, ensuring you have the most relevant information at your fingertips. 

• Optimized Data: Enjoy a smoother, more efficient workflow with our system intelligently managing data freshness. 

We are excited for you to experience the benefits of this enhancement. Our team is dedicated to providing you with solutions that not only meet but exceed your expectations. 

Should you have any questions or require further assistance, please reach out to your CSM (Customer Success Manager), or email us at ob.partnerships@mastercard.com. Your success is our priority, and we are here to support you every step of the way. 

Product Update - Lending

We are excited to announce the expansion of Verification of Income and Employment (VOIE) solutions via the launch of credentialed payroll. This solution allows consumers to permission access to their payroll account data and helps eliminate the need to manually collect income documentation. See the announcement here.

Mastercard teamed up with industry-leading payroll data aggregator Argyle to power this expanded consumer-permissioned VOIE solution. With 90% coverage of U.S. payroll accounts, it enables a high coverage and affordable way to verify an applicant’s income and employment. The solution is available today through nCino Mortgage, ICE’s Consumer Connect & Encompass, our online Order Reports service, or via a custom API integration.

For more details on the product please see this Product Guide. Reach out to your Mastercard account representative to learn more and if you would like to update your contract to use the product.

We are looking forward to supporting you in helping expand your digital verification of income and employment adoption!

Product Update - SDK

We are reaching out to inform all our partners that our Finicity SDKs will be deprecated on April 25, 2025 (9 months from today). After April 25, 2025, we will exclusively support our Mastercard SDKs, which are available today for you to access. The Mastercard SDKs maintain the same functionality and updating now will cause no disruption to your experience. The Mastercard SDKs will also include additional features (such as App-to-App Authentication), fixes, and security enhancements.   

What does this mean for you?

Finicity SDKs will no longer receive new features, fixes, or security updates. We strongly encourage all our partners to update to our new Mastercard SDKs prior to April 25, 2025, to ensure your integration with Connect remains up to date.  

[Note: If you work with a Point of Sale (POS) Ecosystem Partner, the Ecosystem Partner will manage the necessary updates to the Mastercard SDKs. If you are up to date with your platform provider’s updates (web, mobile, or both), no action is required. Please verify you are up to date to ensure your usage of Mastercard’s services will continue seamlessly.] 

The Mastercard SDK repository location is different from the Finicity SDK repository. To ensure your code stays current with the latest SDKs, please review our SDK migration documentation for detailed steps on updating from the Finicity SDKs to the Mastercard SDKs. It is crucial to update your code to the new repository location. 

• Connect Web SDK Migration Guide | Web SDK GitHub repository

• Connect iOS SDK Migration Guide | IOS SDK GitHub repository

• Connect Android SDK Migration Guide | Android SDK GitHub repository 

• Connect React Native SDK Migration Guide | React Native SDK GitHub repository

As we continue to grow under Mastercard, we will implement an ongoing SDK deprecation policy. This policy will allow us to focus on supporting the most beneficial versions of our SDKs for our customers. We will share details of this deprecation policy in an upcoming announcement. 

For any questions or support, please contact your Customer Success Manager.