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Disputes Management & Post-Purchase Experience

Improved Chargeback Protection and Experience

Track, manage, resolve and deflect chargebacks throughout the payments lifecycle to elevate the post-purchase experience.

Spotlight

Accelerate dispute resolution for a better experience

Mastercard makes it easier for businesses to safeguard transactions from fraud, limit disputes and reduce chargebacks.

110M+

chargebacks avoided since 2011 with Ethoca Alerts [1]

$977M+

of fraud stopped in 2023 with Ethoca Alerts [1]

159B

transactions enhanced with clear merchant details via Ethoca Consumer Clarity™ [2]

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What makes us different

​This initiative [with Ethoca] aligns with Microsoft’s commitment to providing the best customer experience at every occasion... Better information about the transaction at the moment when any doubt arises... can be effective for online purchases.

Stuart Dwyer Payments Director, Microsoft

Our dispute management services

Improve the payments ecosystem by preventing chargebacks and reducing unnecessary disputes.

Verify good transactions and users

Identity data insights help approve more good accounts and transactions leading to less fraud and chargebacks.

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Manage disputes end-to-end

Our Mastercom platform helps issuers and acquirers track and manage disputes throughout the entire lifecycle.

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Provide clarity to reduce confusion

Give customers more details – like digital receipts or subscription controls – directly in their bank app.

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Resolve disputes and avoid chargebacks

Ethoca Alerts connects merchants and issuers to share brand-agnostic dispute data to deflect chargebacks.

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First-Party Trust Program

Mastercard arms merchants and issuers with tools to prove genuine purchases and prevent flawed disputes.

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Mastercard dispute management in action

Shifting dispute management from cost center to opportunity driver by streamlining the process for businesses and customers alike.

Eliminate unnecessary chargebacks

Stop disputes before they start by sharing real-time transaction data and insights between merchants and issuers.

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Streamline dispute handling

Easily manage and resolve disputes at various stages in the payment lifecycle.

TBD

Enhance post-purchase confidence

Deliver transparency for your customers by giving them more clarity and insight into their purchases directly in their bank app.

TBD

Manage subscriptions

Give consumers greater control over their recurring payments, reducing disputes and improving customer satisfaction.

TBD

Firtst-party trust

 

Mastercard’s First-Party Trust Program has launched in the U.S. and will help merchants and issuers prove genuine purchases and prevent flawed disputes.

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TBD

News and trends

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We are here to help your business thrive. Let our dispute management and prevention experts find the right solution for you.

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[1] Internal data. Ethoca Alerts values were calculated as of May 2024.

[2] Internal data. Results calculated as of August 2024.

Disputes management & post-purchase experience