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Innovation

January 29, 2026

 

Earnings Review: Responsibility, execution and earning trust

CFO Sachin Mehra reflects on Q4 2025, highlighting a customer-first approach that makes the entire ecosystem stronger.

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Sachin Mehra

Chief Financial Officer,

Mastercard

The turn of the calendar to a new year offers an opportunity to pause and reflect. Did we accomplish what we hoped? What worked well? Is there an area we could lean into more?

This exercise is important because our business is not one that simply relies on momentum. It requires us to innovate. We are continually looking at the world around us and understanding the trends, where we can have the greatest impact and where there’s a right to play. That helps ensure Mastercard stays ahead of the curve — and creates the solutions that best support our customers and contribute to the broader economy.

Delivering at a high level over time requires Mastercard to continually — and deliberately — evolve. We have and continue to serve many roles. A way to pay. Insights to make better decisions. Protection against the unexpected. 

 

Trust as a differentiator

Through all this evolution, one thing remains a constant — trust. Trust that we have our customers’ interests top of mind and that we will deliver every time people look to us. It’s a competitive advantage that has been true in our payment card activities. And it’s why existing and prospective partners choose us and our technology as we extend to stablecoins, AI and more.

It’s a responsibility we take seriously — for our customers, for our employees and for our shareholders. Our track record speaks for itself and is seen in our strong performance in 2025. During the conference call we hosted for the investment community earlier today, one thing that stood out is how our diversified business comes together to support each other and our customers.

 

Executing for our customers

As CEO Michael Miebach noted, our current and new issuing customers are using our services to optimize their portfolios. It comes down to tapping into our advanced analytics and AI capabilities to drive top-of-wallet behavior and increase approval rates. That’s a win for them and a win for us as it drives more transactions over our network.

We continue to deliver a unique value in the disbursements and remittances space. Mastercard Move recipients benefit from the unsurpassed reach of our 17 billion endpoints to send and receive funds.

In our value-added services and solutions, efforts like Mastercard Credit Intelligence help customers make better lending decisions through the powerful combination of our data, identity and open finance capabilities. And our continual focus on innovation opens new areas, positions our customers for success and drives incremental growth avenues, including in the agentic space. This week, we introduced a new suite of services to help make AI commerce a reality for financial institutions and merchants through our data-fueled insights, proprietary technology platforms and the experience of our global consultants.

While the economic cycles and trends may come and go, there are some things that you can count on. At Mastercard, it’s the commitment of our teams to think creatively, use technology responsibly and keep our customers —  and their needs — at the heart of all we do. That focus and accountability is how we continue to deliver for our customers, partners and shareholders today and for the long term.

The stories that defined 2025: Stablecoins, security and speed

Breakthroughs in digital assets, AI and instant payments set the stage for tomorrow’s financial ecosystem.

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