Mastercard is helping shape the future of AI-powered payments and setting the foundation for trusted agentic transaction standards,
Understand how AI-powered agents are changing online shopping by streamlining choices and automating purchases.
Consumer Engagement and Loyalty Advisory
Build and sustain authentic relationships with your customers.
Mastercard’s Consumer Engagement and Loyalty practice drives transformative solutions to help you boost satisfaction and lifetime value.
Our team brings deep expertise across industries, loyalty models and marketing tech.
We put your customer first — designing strategies that reflect their needs and drive transformation.
We use consumer and behavioral data to uncover new insights, predict trends and increase lifetime value.
We help you deepen engagement and inspire loyalty — powered by data, tech and expertise.
Our loyalty program consulting, customer engagement services and experiences drive life-time customer value.
We go beyond generic points programs, tailoring offers, messaging and touchpoints to reflect customer needs.
We optimize every phase of the customer journey to maximize satisfaction and retention.
End-to-end support in strategy, data, technology and customer experience — built to accelerate growth and resilience.
Explore how ethical artificial intelligence can generate sustainable revenue and growth.
Manage business risks and become more resilient in a dynamic landscape.
Leverage data to enhance customer experiences and strengthen relationships.
Navigate economic uncertainty with planning, forecasting and macroeconomic insight.
Design immersive destinations and activate a new generation of customers in physical and digital worlds.
Future-proof your payments business with consulting support on strategy to implementation.
Develop sustainable and inclusive products to build a better world.
CUSTOMER STORY
Mastercard Advisors helped the department store relaunch its loyalty program, boosting average order value by 6.5% and active rate by 11%.
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Connect with our team to explore how Mastercard consumer engagement and loyalty consultants can build and optimize your customer base.