Case study
A bank wanted to drive cross-border spend among inactive cardholders
A large UAE issuer hoped to uncover new segment opportunities within their high-value cardholder portfolio by promoting cross-border spending.
Using Portfolio Optimizer, the bank offered 5% cashback to cardholders via SMS, email and push notifications, creating a landing page for customers to find out more.
The results:
- $2.6m increase in incremental card spend
- 237% return on investment
- 41k customers responded to the offer, a 35% overall response rate
- $90k cash back rewards were distributed