Case study
A bank reactivated dormant cards, leading to increased activity and spend
A large Asian bank wanted to improve portfolio performance by increasing cardholder activity. With new market regulation requiring that cards be terminated after 18+ months of inactivity, the bank decided to focus on reactivating inactive cards.
Portfolio Optimizer identified inactive high-value cardholders and pinpointed those with strong potential to reactivate their cards. The accounts were then strategically targeted through personalized campaigns.
The results:
- +48% high reactivation rate
- +3.9% monthly spend increase vs. historical spend