Perspectives

Stories from around the world of Mastercard

Discover how our people and technology are connecting everyone to Priceless possibilities.

Innovation
Game on: A new era of rewarding experiences

Gaming can no longer be viewed as just a trend. Instead, it has become a reality that sits inside the living rooms of billions of people. As consumer preferences and the dynamics of the rewards redemption industry have been irreversibly modified, there is no time like the present for consumers and brands alike to benefit from stepping into the gaming arena.

Inclusion
Three lessons for women on the way up

Mastercard's Rama Sridhar, who leads digital and emerging partnerships and new payment flows in Asia Pacific, shares three lessons from a 33-year career in tech.

Small Businesses
In the wake of COVID-19, small business support programs need to deliver at scale

The economic aftermath of COVID-19 continues to disproportionately affect the poor. Adopting two key priorities: leverage technology to test and learn in real time, and accept a different risk-reward ratio over an extended duration, can make a transformative difference that results in equitable opportunity and prosperous economies.

Inclusion
The engine powering diversity and equity efforts

Mastercard's Matthew Driver, Head of Services in Asia Pacific, shares three ways to reevaluate our approach to diversity and inclusion.

COVID-19 RESPONSE
How governments reimagined citizen engagement

As nations scrambled to fight the pandemic, we examine how administrations around the world faced a moment of reckoning. Those that supported the public and accelerated pandemic recovery through digitization have bounced back stronger.

future of payments
Why smart businesses will prioritise smart payments acceptance

As businesses emerge from a pandemic that drove many to adopt digital payments, they are now looking to leverage their investments for faster recoveries. The more digital payment options a merchant makes available, the more points of interaction (POI) it has with consumers.

Innovation
Winning loyalty in a digital-first world

As we move into 2022, the reinforced importance of digital resulting from the ongoing impact of Covid-19, and 'Web 3.0’, will continue to quicken the adoption of more innovative digital-based solutions in the consumer loyalty landscape, particularly in financial services.

Financial Inclusion
Leveraging digital technologies for inclusive growth

In Asia Pacific, the migration toward a more digitized future has been even more pronounced in the wake of Covid-19, with a sharp rise in the adoption of emerging payment methods. This rapid transformation of the digital economy is, of course, to be welcomed. The challenge we face is to continue leveraging the clear benefits of the digital economy, while at the same time pursuing a common broader objective: inclusive growth.

cybersecurity
This startup can spot your refund scam

An Australian teenage e-commerce entrepreneur is now tacking the billion-dollar problem of fraudulent refund claims through his startup Disputify, part of Mastercard's Start Path startup engagement program.

cybersecurity
The many faces of Mastercard’s 'Biometric Man'

Singapore-based Rajat Maheshwari uses ‘Mission: Impossible’-style masks and fake body parts to stress-test biometric technology.

Digital Payments
Tackling the multibillion-dollar problem of friendly fraud in Asia

‘Friendly fraud’ may sound like a contradiction in terms, but it is in fact a serious and damaging problem for merchants and card issuers – and often a time-consuming headache for consumers too. As digital payments surge across the Asia Pacific region, so do incidences of ‘friendly fraud’. What can be done to counter this?

Financial Inclusion
In Indonesia, mentors are turning entrepreneurial spirit into business success

"You're never too young to set up a business," says one entrepreneur who sought advice from through Mercy Corps' MicroMentor Indonesia platform, part of a larger initiative to digitize Southeast Asia's largest economy.

cybersecurity
Partnering to protect Singaporean SMEs on the frontlines of cybersecurity

SMEs form such a large part of the Singaporean business ecosystem and are entrusted with the personal details of such a large part of the population, that the cyber risks to SMEs are actually cyber risks to us all.

Digital Wallets
Wallet wisdom: The transformative power of Asia’s ‘Wallet Economy’

With the e-wallet economy in Asia set to have 2.6 billion users, involving over $7 trillion in transactions by 2025, this revolution in digital finance is transforming how consumers and markets operate, empowering businesses and boosting financial inclusion. Here’s how Asia’s wallet economy differs to the West’s, the opportunities for both and the three factors propelling its rise in Asia.

Financial Inclusion
Bridging the digital divide is key to building financial inclusion

With Southeast Asia's digital economy projected to hit $300 billion by 2025, it's easy to get caught up in the headlines about the meteoric rise of e-commerce in Asia. Yet, for 55% of the world’s people who are not digitally connected, the pandemic worsened the digital divide, locking them out of the digital economy.

Innovation
Boosting Australia’s open finance to spur innovation

With the emergence of open finance including open banking, the way consumers and businesses can connect with and control their data, for everything from budgeting and payments to investing and borrowing, is being reimagined and redefined.

Payments Trends
Mastercard promotes contactless payments as Japan gears up for a new phase of cashless

While cashless payments are becoming more popular in Japan, major credit card companies are expanding contactless payment cards around the world, spurred by measures to prevent the spread of COVID-19. In this new normal, Mastercard has set its sights on Japan, and has begun to push for sustainable, contactless payments with credit functions and versatility not found in other electronic payment systems.

Sustainability
How smart infrastructure will make our cities safer, aid those in need and shorten your commute

The World Cities Summit brought industry leaders together to share sustainable city challenges and urban solutions. On the sidelines of the City Possible™-sponsored Smart Cities Workshop, Lim Kok Kee explains how smart infrastructure makes cities safer, offers aid to those in need and shortens your commute.

future of payments
Key trends shaping Asia’s future payments landscape

Use of digital payments in Asia has grown by 2.5 times in 2020, compared to pre-Covid times. The role of payments in Asia’s overall banking landscape has expanded as well, now representing 44% of aggregate banking revenues, compared with a third as recently as 2007.

COVID-19 RECOVERY
COVID effect: APAC consumers quick to embrace QR codes for payments

The COVID-19 pandemic has pushed e-commerce technology ahead by two years and driven a revolution in how people pay for things. According to the Mastercard New Payments Index, 94% of consumers in the Asia Pacific region say they’ll consider using at least one emerging payment technology in the next year.

Payments Trends
Business Insider Finance Transformers roundtable

Mastercard's Ari Sarker joins executives from Airwallex, Klarna and PayPal to discuss the massive shift toward digital payments in 2020, and what's in store for 2021. Here’s what they had to say.

Open Banking
Open banking: The race to protect data rights

Data decency and consumer trust are the bedrock of open banking. Head of Services for Asia Pacific Matthew Driver says decency, transparency and consumer consent are required for long-term success, and shares why open banking, if done right, will change the world.

coopetition
The changing nature of 'coopetition'

Collaborating with competitors – is it worth it? APAC CTO Gautam Aggarwal says technology is transforming how and why companies work together, and how competitors can make the most of it.

Data Strategy
Don’t shy away from building a competitive data strategy

Three steps to building a competitive data strategy.

Digital commerce is here to stay

As digital payments become a mainstay in the next normal, SMEs can overcome the sustained impacts of COVID-19 and earn customer loyalty by embracing ecommerce and touch-free transactions – without compromising on cybersecurity.

Small Business
Mastercard taps on tech to boost SME funding access, e-commerce needs

The payments giant has been building new tech platforms that help increase access to credit for small businesses.

Innovation
Payments prediction: Your face is the future

Imagine paying using only your face, voice or a wave of the hand. Soon biometrics and the integration of AI, technology tools and social commerce will make passwords and pins things of the past. Ari Sarker and Sandeep Malhotra offer a peek into the future.

Payments Trends
RTPs: Supporting nation-building agendas

The shift from cash to a digital economy fuelled by real-time payments (RTPs) has accelerated. With financial inclusion via payments digitization at the core of most nation-building agendas, Asia now leads the world in RTPs. Asia Pacific Co-President Ari Sarker says the next challenge is connecting those infrastructures across borders.

Open Banking
With open banking, nice guys will finish first

Open banking can turn tedious processes into delightful transactions – as long as users share their data. As open banking takes off, businesses that ethically manage consumer data will see the greatest returns.

COVID-19 RECOVERY
We need to talk about data inequality

As COVID-19 wreaks havoc on businesses, those with the resources and know-how to use data and predictive analytics will have a supersized advantage over those that don’t.

COVID-19 RECOVERY
The future of payments is contactless

Change is often a gradual process — not a big-bang event — as information, motivation and infrastructure take time to converge. But in the case of COVID-19, the need for social distancing has heightened demand for secure, quick transactions, creating ripe conditions for the rapid adoption of contactless payments which provide users with much-needed peace of mind.

COVID-19 RECOVERY
If you want to go far, go together

While collaboration between big corporates and small fintechs isn’t always easy or organic, it’s important to focus on common goals — benefiting consumers and growing businesses. As millions emerge from COVID-19 more digitally-savvy and e-commerce-oriented, not investing in partnerships now could be costly in the long run.

Open Banking
Going digital: Transformation of Asia-Pacific financial landscape

Open Banking is accelerating the development of the digital financial economy. Learn how players need to adapt to the digital ecosystem to better serve the needs of consumers and SMEs.

Open Banking
Mastercard APAC's winning strategy in the digital age

As Asia’s banking scene makes way for more digital players, find out how we think they’ll change the game, why fintegration is the way forward and how we see the next five years playing out as digitization continues to revolutionize banking.

cybersecurity
Time to get in tune with consumers on data and cybersecurity

62% of consumers are concerned about fraud or identity theft, but only 43% of corporates are, according to a new survey conducted by Mastercard and Harvard Business Review. This perception gap is dangerous and potentially costly for companies

inclusive growth
Do SMEs hold the key to real inclusive growth?

Globalization has carried us far but it will take more to uplift the billions that remain left behind. As technological change races on and governments grapple with innumerable challenges, it’s time for the private sector to step up.

women entrepreneurs
With fewer women entrepreneurs, economies suffer

Though women make up close to half of Singapore’s workforce, they account for little more than a quarter of all business owners. This not only holds women back, but also has consequences for the macroeconomy and society which may miss out on ground breaking ideas.

Open Banking
The future of banking in Asia

In a region of diverse financial systems, which is also home to an astonishing share of the world's digitally native population, here's what our Asia Pacific head of Data & Services sees as the three unifying factors that will transform the face of banking in Asia.

women entrepreneurs
For richer or poorer: One size doesn’t fit all when designing a better world for women in business

Discover the enabling factors that make the difference for women entrepreneurs in Asia. Knowing how inequalities can be expressed in various ways across the region is the first step in closing the gender gap.