featured research

The global state of pay

Amid the coronavirus pandemic, we surveyed people and small businesses in 14 countries around the world. Our findings show how COVID-19 is accelerating the shift to digital banking and payments

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research report

What people want in 2020/21

Around the world, the coronavirus pandemic has accelerated the digital shift, and increased demand for control, flexibility and choice. How can the industry step up?

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RESEARCH REPORT

What small businesses want 2020/21

Small businesses are among the hardest-hit by economic uncertainty. Like people, they need more choice, control and flexible payment options to weather the storm.

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STORY

What people want from payments in the post-Covid world

The pandemic has changed where we work and how we socialise – and how we manage our money. Read what experts from the payment industry had to say about whether those habits will stick.

Read more on WIRED

WEBINAR

InConversation with WIRED on the state of pay

Paul Stoddart, president for Mastercard New Payment Platforms, joined industry representatives to consider the findings of our global state of pay research into what people want.

Watch on demand

INFOGRAPHICS

The global state of pay at a glance

COVID-19 is accelerating the digital shift

People want easier access to and control over their money

Is financial fraud the second virus of 2020?

INsights

Discover people's payment needs and preferences

If every day was payday: Making the gig economy work smarter

Helping migrant workers stay connected to home

Interest in open banking has been catalysed by the pandemic

Press

The state of pay in global media

Asia-Pacific

ITWire: Survey claims nearly half Australians making payments from mobiles

The National Tribune: COVID-19 ushers in a digital shift for banking and payments amongst Australians

Europe

Finextra: Banking apps prove more popular than social media during pandemic

Yahoo! News: Six in 10 people have banking app on their mobile – survey

Devdiscourse: COVID-19 drives adoption of digital banking, app solutions across Europe

CONTACT

Get in touch for more information

Mark Colleran
Director, research and insights
mark.colleran@mastercard.com

James Thorpe
Vice president, communications
james.thorpe@mastercard.com

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The global state of pay