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AGENTIC SUITE FOR MERCHANTS

 

 

 

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Maria Parpou

Executive Vice President, Head of Product - Merchant Cloud

Intelligent agentic shopping experiences with Merchant Cloud

3 min read · May 26, 2026

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Commerce is becoming more complex. Accelerated innovation in payments, evolving regulation, diversifying payment methods, and rapidly shifting consumer expectations are forcing merchants to continuously rethink — and often rebuild — the infrastructure that powers how they pay and get paid.

This is exactly why Mastercard developed Merchant Cloud — a unified, open, and modular acceptance platform that gives merchants easy access to the capabilities they need, when they need them. Built on flexible and trusted infrastructure, it is designed to enable businesses to move fast as commerce evolves — without having to predict the future or rebuild from the ground up.

Once onboarded to the platform, merchants and service providers can seamlessly access and configure modular gateway, fraud, authentication, tokenization, payment optimization, and data insight services — alongside a growing ecosystem of select partner solutions globally.

The next evolution: getting merchants agentic ready

 

Artificial Intelligence is reshaping how consumers discover, decide, and transact — and businesses are asking a fundamental question: how do we participate in agentic commerce without losing control of customer relationships, brand experience, or data governance?

Agentic commerce is no longer on the horizon — it's here. And Mastercard Merchant Cloud is evolving to ensure merchants are agentic ready, and at the forefront of the next era of commerce.

Agent Suite for merchants is a new set of agentic capabilities available through Merchant Cloud that enable merchants to activate brand-owned generative AI shopping agents within their own digital environments.

Through the new capabilities, businesses can deploy and govern their own intelligent AI agents across their websites and online channels, and end-to-end payment functionality - designed to comply with the latest agentic protocols is embedded into the merchant environment. By integrating brand-owned AI agents directly into trusted Mastercard commerce rails, merchants gain a secure, compliant, and proven foundation to transform how they initiate, accept, and complete payments in the agentic era.

What merchants can do with Agent Suite: end-to-end agentic shopping

 

Agent Suite for merchants, available through Merchant Cloud, enables businesses to:

Deploy merchant owned, end-to-end AI shopping agents across brand owned web, app, and messaging channels.

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Connect AI agentsdirectly to brand identity, product catalogues, pricing, inventory, and backend data.

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Embed payments, identity, security, and governance through Mastercard's trusted infrastructure — including tokenized credentials, consent-based payments, and authentication.

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Deliver personalized customer shopping journeys from discovery through transaction and post purchase.

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Retain control over customer experience and brand identity.

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Through Merchant Cloud, businesses are not only agentic-ready — their payment infrastructure is flexible, optimized, and future-ready. Our evolved capabilities enable businesses to engage with and scale agentic commerce — minimizing fragmentation, complexity, or additional integrations.

As Artificial Intelligence reshapes how consumers discover, decide, and transact, we’ll continue to evolve Merchant Cloud so that merchants can act fast, engage meaningfully, and participate with confidence. The future of commerce may be AI agent driven, but Mastercard Merchant Cloud is designed to help our customers stay firmly in control.

Maria Parpou

Executive Vice President, 
Head of Product - Merchant Cloud

 

Maria Parpou is Executive Vice President, Head of Product and leads the gateway business in over 100 countries. She joined Mastercard in 2022 and brings over 25 years diverse payment experience. Merchant Cloud offers a SaaS gateway with connectivity to more than 200 acquirers around the world.

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