Skip to main content

Help article

Why do I have to log in to my bank when I want to synchronize my transactions?

1 min read

Tobias Funder profile photo

Tobias Funder

Senior Project Manager,

Mastercard

This is because of the function called “unattended login”. Unattended logins allow Mastercard Open Banking to synchronise accounts and transactions without the user having to log in with their username and password. Unattended logins will usually be allowed for up to 180 days before the user has to present their username and password again. 

Unfortunately, there are still some banks that don’t support this feature. If you’re a customer of one of these banks, then you’ll have to use your username and password every time you want to update your accounts and transactions.

Have more questions? Submit a request

Articles in this section

Articles in this section

Related help articles

Related articles in this category