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Invalid Credentials

1 min read

 

Markus Erasmus profile photo

Markus Erasmus

Customer Technical Services Analyst,

Mastercard

When you log in with the incorrect login details, the bank in question sends an “Invalid Credentials” status to us. The login credentials should be the same as the credentials you would use in your mobile banking app. 

(If necessary, check whether a mobile bank agreement has been established with the bank.)

Please use your mobile banking password and user number to log in. 

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