Republic of North Macedonia and Mastercard launch National Digital Identity Service to help grow digital economy

November 30, 2021 | By Anna Marciniak
  • Mastercard collaborates with Macedonian Ministry of Information Society and Administration (MISA) to launch country’s first remote digital identity services for Macedonian citizens
  • NLB Bank Skopje customers can remotely e-sign legally binding documents via ID Service, a Mastercard digital identity service operated by Evrotrust

Skopje, 30 November 2021 – The Republic of North Macedonia has launched its first National Digital Identity Service – in partnership with Mastercard – to advance the country’s digital economy aspirations. The partnership between Mastercard and the Macedonian Ministry of Information Society and Administration (MISA) – first announced in early 2020 – brings local digital identity and related services, such as digital document signing and verification, to Macedonian citizens.

The infrastructure for the National Digital Identity Service is provided by ID Service – a Mastercard digital identity service operated by Evrotrust – providing an all-in-one, digital identification service on smartphones. This enables documents to be signed electronically with the same legal standing as handwritten documents, representing a further step towards the digitalization of administration and services in North Macedonia. 

The first organization to use the ID Service operated by Evrotrust is NLB Bank Skopje. Their first use case is integration of the electronic signature into their daily operational activities. The set of services will be enriched and expanded based on customer needs and as their habits, behavior and use of the service evolves, with the ultimate goal of enabling the full digitization of all the Bank’s products and services. The digital identity service provided by NLB Bank Skopje will enable the e-signing of legally binding agreements straight from consumers’ mobile devices, removing the need for visiting the branch or using tokens, cards or USB.

“This is a great success for NLB Bank Skopje and the whole team that worked on the implementation of this solution, together with our partner Mastercard. With ID Service, we can identify a person remotely, share electronic documentation and have them return an electronically signed document. This superior user experience will provide customers with complete flexibility in performing banking services. We will continue to work on our digital transformation, to optimize and simplify our work with customers and personalize our services and products,” said Antonio Argir, President of the Management Board, NLB Bank Skopje.

“This year North Macedonia celebrates the introduction of ID Service for the digitalization of our society, which became critical during Covid-19. We respect the commitment of all parties involved to implement the vision of a digital economy that we and Mastercard share. This is just the first step we are taking in achieving our goal of fully implementing ID Service for the benefit of Macedonian citizens," said Mr. Jeton Shaqiri, Minister of Information Society and Administration in North Macedonia.

“We welcome North Macedonia among the first countries in Europe to commit to this digitalization at a top, national level. The entire financial sector can benefit from the introduction of ID Service and the subsequent digitalization of internal and external processes. With this infrastructure, businesses can benefit from remote onboarding for customers and merchants, safely and securely apply for credits and/or credit cards, verify identities and sign documents without visiting an office,” adds Vanya Manova, Country Manager of Mastercard for North Macedonia, Bulgaria, Albania, and Kosovo.

“Evrotrust is fully compliant with Mastrcard’s highest cyber and data security standards for information security and cryptography, ensuring the safe integration of ID Service nationwide. The eID solution allows national institutions to cross-check digitally submitted applications against national ID records, ensuring the given identity belongs to the right person,” said Alexander Stanev, Chief Operations Officer at Evrotrust.

Following today’s launch, Mastercard will now work with MISA to expand the National Digital Identity Service footprint in North Macedonia. This will include the integration of more banks, public institutions, mobile network operators, insurance companies, utility companies and investment funds.

The pipeline of potential future use cases for the National Digital Identity Service includes remote onboarding and account opening, governmental administrative services for remote onboarding and remote document signing on the eGovernment portal, and integration with the government’s Document Management System to help the digitalization of the public sector.

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About ID Service, operated by Evrotrust

The eID operated by Evrotrust, is a digital identity service of Mastercard, operated in the Republic of North Macedonia by Evrotrust Technologies. It aims at creating an interoperable ecosystem of digital identities and trust services for transforming businesses and everyday life of people. Evrotrust is a Qualified Trust Service Provider, an Innovative RegTech company, offering remote identification & qualified eSign through mobile. It is compliant with eIDAS and certified for remote signing standards and has recognition in EU, global top Mastercard requirements and already servicing over 14 international banking groups.

About Evrotrust

Evrotrust Technologies is a Qualified Trust Service Provider, registered in the Trust List of the EU. As an innovative RegTech company, it has developed state-of-the art technologies and trust services for remote electronic identification, qualified e-signatures, qualified e-seals, qualified registered email, qualified time-stamps, qualified preservation, and others, compliant with eIDAS and certified for all applicable EU and international standards. It is servicing many international banking groups, insurance and leasing companies, telecoms and governments. Follow us on LinkedIn to learn more about recent initiatives.

About NLB

NLB Banka AD Skopje is one of the leading banking institutions in the Republic of North Macedonia with a constant growth trend and continuous positive results from its establishment until today. It was founded in 1985 and since 1993 has been operating as a commercial bank that performs all banking services for clients from the country and abroad.

The bank has been a member of the NLB Group since 2000 and is one of the largest and most successful member banks of the Group outside Slovenia.

The Bank has a well-developed client approach, rich and structured product offer, developed sales network, a wide selection of available channels for quick access to the Bank. NLB Banka is the leader in the digitalization of the market, with continuous investment in the digital services of the Bank and introduction of innovations in the offer, all in the direction of improving the experience of the clients and maximizing their satisfaction.

About Mastercard (NYSE: MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.  

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