Mastercard delivers its first live agentic transaction in Singapore with DBS and UOB
MARCH 4, 2026 | SingaporePowered by Mastercard Agent Pay, an AI agent completed a live ride-booking transaction with mobility provider hoppa
Mastercard today announced the completion of its first live, authenticated agentic transaction in Singapore with DBS and UOB, marking a step towards trusted AI-powered commerce. This milestone builds on recent news of a new AI Center of Excellence in Singapore, which is set to become Mastercard’s largest innovation space in the region.
This transaction with DBS and UOB shows how AI can help consumers complete everyday tasks — from transportation to lifestyle services — securely and seamlessly. In this use case, an AI agent booked a ride to Singapore’s Changi Airport through hoppa, a global mobility provider. The booking and agentic transaction was facilitated by CardInfoLink’s AI agent, which connects to hoppa’s taxi and airport limousine network.
The transaction used tokenized credentials authenticated with Mastercard Payment Passkeys to ensure strong consumer verification and data protection.
Minsook Cho, Country Manager, Singapore, Mastercard, said, “As the nation advances its AI agenda, Mastercard’s first live agentic transaction shows how innovation can be brought into everyday services responsibly and securely with Agent Pay. Together with likeminded partners like DBS and UOB, Mastercard is supporting the vision for AI‑powered commerce by building trusted foundations.”
Powered by Mastercard Agent Pay
Mastercard Agent Pay provides the safeguards needed for secure AI‑initiated purchases. Each transaction uses a Mastercard Agentic Token, uniquely issued to each agent for enhanced security. Consumer consent is explicitly captured and purchase confirmation is secured via Mastercard Payment Passkeys.
Mastercard will continue to work with partners to expand the use cases for secure, authenticated agentic transactions across further industry segments including transportation, travel, entertainment, and retail.
Building the Future of Trusted AI‑Powered Commerce
Looking ahead, Mastercard is accelerating the growth of agentic commerce across Asia Pacific through additional efforts:
- Establishing a regional AI Centre of Excellence in Singapore to drive innovation and strengthen governance for AI led transactions.
- Building deeper collaborations with leading large language model providers and AI agents across the region.
- Deploying dedicated agentic commerce teams across the region to support financial institutions and merchants as they transition to agent-led experiences
This milestone builds on Mastercard’s growing leadership in agentic commerce across Asia Pacific, following earlier authenticated agentic transactions completed in Australia, New Zealand and India.
Together, these deployments demonstrate the accelerating adoption of secure, AI‑initiated payments across the region — and Mastercard’s continued progress in establishing trusted, scalable foundations for agent‑powered commerce.
Ananya Sen, Group Head of Regional Consumer Products, DBS Bank, said: “At DBS, we have long been at the forefront of digital innovation, particularly in how customers transact. We view agentic commerce as an important development in the future of payments, especially in an AI-enabled economy. As transactions become increasingly autonomous, robust safeguards, transparency and customer authorization are paramount. Our collaboration with Mastercard demonstrates how these principles can be embedded responsibly from the outset.”
Pratik Bhattacharjee, Head of Group Cards and Payment Products at UOB, said: “As a leading ASEAN bank, UOB remains committed to meeting our regional customers’ evolving needs. Our partnership with Mastercard reflects our proactive approach to consumer trends, delivering innovative, secure, and seamless AI-powered banking experiences. Combining innovation and strong governance, this collaboration provides a trusted, future-ready framework for agentic payments, setting new standards as AI becomes a key element in the future of commerce.”
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About DBS
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.
The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 16 consecutive years from 2009 to 2024.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets.
DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting businesses for impact: enterprises with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping underserved communities with future-ready skills and helping them to build food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com.
About UOB
UOB is a leading Asian bank with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia,
Malaysia, Thailand and Vietnam, we have a global network of more than 470 branches and offices in 19 markets. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. Today, UOB is rated among the world’s top banks: Aa1 by Moody’s Investors Service and AA- by both S&P Global Ratings and Fitch Ratings.
For more than nine decades, UOB has adopted a customer-centric approach to create long-term value by staying relevant through its enterprising spirit and doing right by its customers. UOB is focused on building the future of ASEAN – for the people and businesses within, and connecting with, ASEAN.
The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions
catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
About Mastercard
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
