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Case study

FitsAir expands internationally

Digital booking and airline payment acceptance system increases cross border transactions.

Man in wheelchair looking out the window at airport

Navigating Complexities of International Payments in the Airline Industry

The challenge

 

There are few industries as complex as the airline industry. Given their global model, they experience the challenges of international payments first hand.

23%

of airlines cited inability to transact in the customer’s preferred currency
[1]

12%

of airlines said providing a seamless payment process was a key area for improvement [2]

FitsAir, Sri Lanka’s first privately owned international airline, launched its international passenger services in October 2022 [3] with a mission to offer affordable and convenient air travel options for everyone. Since then, the airline has experienced a significant increase in demand for its services, including expanding to new markets like India and United Arab Emirates, and offering a seamless payment experience across their online platform and mobile app.

The solution

 

Understanding their challenges, FitsAir and our expert payment leaders implemented various features on Mastercard Gateway to help provide a seamless, safe and secure payment experience across the FitsAir website and mobile app.

Quick and easy implementation

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Met PCI Compliance

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For FitsAir, they chose to offer various currencies via Mastercard Gateway.

Sri Lankan Rupee

United States Dollar

Indian Rupee

Arab Emirates Dirham

The results

Significant increase in monthly transactions

 

Since the launch in July 2023, the number of monthly transactions increased by 183%.

 

183% increase

With Mastercard Gateway, we can provide customers with a single service that enables payments globally and supports our expansion into new markets. Our collaboration with Mastercard Gateway will strengthen our mission of offering affordable and convenient air travel options and becoming a key player in Sri Lanka’s aviation sector.

Ammar Kassim, Head of Data, Director, FITS Aviation

In an era where travellers increasingly prefer digital payment methods, it is crucial to offer them a service that is secure and reliable. Mastercard Gateway incorporates advanced technology that elevates the overall payment experience for both merchants and their customers.

Sandun Hapugoda, Sri Lanka and Maldives Mastercard Country Manager