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Dispute Management

Improved chargeback protection

Track, manage, resolve and deflect chargebacks more efficiently throughout the payments lifecycle.

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Spotlight

Accelerate dispute resolution and reduce chargebacks

Mastercard makes it easier for businesses to safeguard transactions from fraud, limit disputes and reduce chargebacks.

110m+

chargebacks avoided since 2011 with Ethoca Alerts1

$1b

in fraud prevented in 2025 with Ethoca Alerts2

15-20%

chargeback deflection rate for merchants in First-Party Trust Program2

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What makes us different

Integrating Ethoca Alerts has made our operations smarter and our customers happier — it’s a win on every level.

Jim Collins Director of Fraud and ORC Investigations Lowe’s

Explore our dispute management solutions

Improve the payments ecosystem by preventing chargebacks and reducing unnecessary disputes.

Verify good transactions and users

Identity data insights help approve more good accounts and transactions leading to less fraud and chargebacks.

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Manage disputes end-to-end

Our Mastercom platform helps issuers and acquirers track and manage disputes throughout the entire lifecycle.

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Provide clarity to reduce confusion

Give customers more details – like Digital Receipts or Smart Subscriptions – directly in their bank app.

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Resolve disputes and avoid chargebacks

Ethoca Alerts connects merchants and issuers to share brand-agnostic dispute data to deflect chargebacks.

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First-Party Trust Program

Mastercard arms merchants and issuers with tools to prove genuine purchases and prevent flawed disputes.

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Mastercard dispute management in action

Shifting dispute management from cost center to opportunity driver by streamlining the process for businesses and customers alike.

Eliminate unnecessary chargebacks

Stop disputes before they start by sharing real-time transaction data and insights between merchants and issuers.

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Streamline dispute handling

Easily manage and resolve disputes at various stages in the payment lifecycle.

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Reduce post-purchase confusion

Provide purchase clarity to remove upfront confusion — and minimize invalid disputes.

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First-party trust

 

Mastercard’s First-Party Trust Program has launched in the U.S. and will help merchants and issuers prove genuine purchases and prevent flawed disputes.

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Services

Announcing the Mastercard Partner Advantage Program

Whether you're seeking the right partner or ready to become one, our network helps you connect, grow and scale faster. 

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Featured resources

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We are here to help your business thrive. Let our dispute management and prevention experts find the right solution for you.

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[1] Mastercard, 2024

[2] Mastercard, 2025