Mastercard Launches Mission Control & Operations center in Latin America and the Caribbean to Enhance Customer Service and Support in the Region

• With regional presence, the MC&O provides enhanced security, real-time monitoring, and seamless customer experience.

Mastercard today announced the expansion of its Mission Control & Operations (MC&O) center for Latin America and the Caribbean (LAC), based in Mexico City, Mexico. The new MC&O brings advanced payment technology, 24/7 support in local language, and real-time monitoring closer to regional customers.

Driven by the region's adoption of digital and cross-border payments, LAC is poised to become a leader in global payments. This new MC&O joins five other MC&Os in St. Louis, Kansas City, Pune, Sydney and Dublin that Mastercard operates globally, which collectively monitor nearly 160 billion transactions annually across 200+ countries and territories, ensuring each transaction runs smoothly, securely and efficiently every time.

“Our MC&Os are the heart of the Mastercard network as they bring the global network to the region, ensuring every transaction works every time someone around the world taps to make a payment,” said George Maddaloni, chief technology officer, Operations at Mastercard. “By combining proven global processes with deep local market knowledge, we're building the modern payment infrastructure that will drive inclusive economic growth across Latin America and the Caribbean for years to come.”

As the future of payments continues to shift to a digital ecosystem, Mastercard is expanding the real-time capabilities of its network to compress the payment life cycle, push intelligence to the edge of the network and ensure every transaction is not just faster but more secure, efficient, and accessible. The LAC MC&O is the latest step in delivering this strategy and realizing Mastercard’s vision of modernizing and optimizing the technology that power businesses and commerce globally.