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Consumer payments

Mastercard Cardholder Services

Drive brand loyalty and preference with benefits and services designed to meet consumers’ everyday needs while travelling and at home

Spotlight

Transform choice into loyalty

Promote cardholder engagement and deepen relationships with our large selection of high-value, scalable benefits and services.

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Why Mastercard

Our global team of experts is dedicated to sourcing, onboarding and managing a diverse catalogue of benefits designed to drive differentiation and top-of-wallet behaviour

Economies of scale

Global and regional network, ensure competitive pricing and worldwide reach

End-to-end programme management

Our team manages everything from vendor onboarding and governance to customer experience, insights and SLAs

Global servicing center

24/7 support for your cardholders, available anywhere around the world

Single contract

Robust vendor network, comprehensive programme management, best-in-class servicing - all under a single Mastercard contract

Global scale and reach

100+

markets (largest global footprint)

600m+

cardholders

2,400+

issuers

Benefits and services

Airport services

Increase spend and brand affinity by enhancing the cardholder airport experience.

  • Airport Lounge - access to more than 1300+ airport lounges in over 600 cities globally
  • Airport Fast Track - bypass long airport security and emigration lines by prebook access to designated Fast Track lanes
  • Flight Delay Pass - complimentary lounge visits for qualifying flight delays

 

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Mastercard Concierge*

Personalised 24/7 Concierge services dedicated to enhancing the affluent cardholder experience.

(*Also known as: Mastercard Travel & Lifestyle Services)
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Cardholder Insurances

Optimise cardholder spend and loyalty with these high value, low cost benefits.

Mastercard offers a large selection of Travel & Everyday Insurances promoting peace of mind with every purchase.  All with simple, 24/7 digital access to claims management.

 

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Assistances

Build cardholder confidence when they're on the go.

  • Luggage storage 
  • Luggage recovery services
  • Roadside assistance
  • Emergency medical assistance
  • and more...
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Connectivity

Meet the global traveller’s connectivity needs with 24/7 access to high-speed, global connectivity.

 

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Benefit Pass

A new digital communication and engagement channel that cardholders can embed directly into their digital wallet. Promoting convenience, awareness and usage.

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Cardholder sentiment

2025 research shows that among consumers surveyed:

63%

agree that “A card’s benefits will influence my decision whether to apply for a card.”[1]

49%

agree that “The benefits on my card motivate me to spend more on it.”[1]

Promote acquisition and retention

Mastercard Cardholder Services offers benefits and insurances that support your segment - we do the heavy lifting so you don’t have to.

Who we serve

Commercial banks

Retail banks

Fintech

Small business

Merchants

Interested?

Contact your mastercard account representative to learn more.

[1] 2025 Flagship Advisory Partners Voice of Consumer research