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INFOGRAPHIC

How to navigate cyber crisis and increase business resilience

Published: 10 July 2024 | Updated: 16 December 2024

3 min read

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Eda Bolturk, Ph.D.

Director, Product management, Cyber & digital resilience practice, Mastercard

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Fernando Leitao

Principal and client services lead, Cyber & digital resilience practice, Mastercard

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Ricardo Giorgi

Managing consultant, Cyber & digital resilience practice, Mastercard

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Ankita Priyam

Managing consultant, Cyber & digital resilience practice, Mastercard

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Baris Ercan

Associate managing consultant, Cyber & digital resilience practice, Mastercard

In an era where digital transformation is at the forefront of business operations, cyber threats have escalated in both frequency and sophistication.

Read the latest Market Trends report on cyber crisis management to learn what a cyber crisis is and how a dynamic cybersecurity approach can empower organisations to prepare for, respond to and recover from a cyber crisis.

The growing cyberthreat landscape

Cyber-attacks are on the rise…

…and despite having cyber defence programmes, many organisations are concerned about their evolving sophistication and impact

  • About 4 in 10 global businesses think they lack sufficient resilience to handle sophisticated cyberattacks
  • A majority of cybersecurity leaders are not confident in their teams' preparedness for future attacks

From cyber incident to cyber crisis

According to ENISA, cybersecurity incidents can be categorised into three main levels of severity:

1. Cyber Incident

  • Disruptive but manageable within the scope of an organisation’s existing know-how and infrastructure.

2. Large-scale cyber incident

  • Significant disruption where an organisation is unable to take mitigating action on its own or if more than one entity or parties are affected.

3. Cyber crisis

  • A large-scale cybersecurity incident can escalate into a cyber crisis, depending on the uncertainty, risk or severity of the incident, in addition to its time-sensitivity or transboundary impact. 

The capability to react quickly to a cyber-attack helps to minimise the possibility of long-term, material impact.

Organisations that develop superior, integrated and automated cyber crisis response capabilities can quickly activate:

  • non-routine leadership
  • crisis management
  • co-ordination of enterprise-wide resources

What is cyber crisis management?

Cyber crisis management is a cybersecurity framework designed to develop these capabilities and prepare organisations to respond to and recover from cyber crises.

The cyber crisis management framework is made up of six key areas:

Effective implementation can:

Ensure rapid response

Prevent cyber incident escalation

Protect critical assets

Enable regulatory compliance

Safeguard reputation and trust

Access the full report to learn more about effective cyber crisis management strategies and uncover best practices to help you to improve your security posture and resilience.

Access the full report

[1] A transboundary crisis can be understood as crossing geographical, organisational and/or political borders. ↩

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