How to contact support

As a part of Mastercard’s acquisition of Ekata in 2021, we have become Mastercard Identity. 

We remain focused on providing you with the utmost support and customer experience. 

• If you have a dedicated Client Success Manager (CSM) or Partner Manager, please continue to contact them directly for support. 

• If you do not have a dedicated CSM, please email identity.support@mastercard.com. You will receive an automatic reply with a case number when you contact us through this email.

• You may also register or login to MastercardConnect.com to submit a support request. Once registered, you can access Support Case Management through the Help Center.  

We look forward to providing you with the same best-in-class support as we strive to continue improving your experience, and we appreciate your partnership!