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Information and communication

Provide event information

Give detailed, clear event information so people know what to expect and can prepare for their visit.

Event information

Why this matters

 

When people know what to expect and how the venue works, it helps them to feel more confident attending.

Help people to prepare by letting them know about loud noises, flashing, or intense scenes. Before they arrive, show them what the space looks like and where their seats are.

“If you're in a cinema or another space, any sort of instructions need to be very clear and unambiguous.” 

Community Member

What best practice looks like:

 

 

  • Content warnings for loud noises, flashing lights, intense moments or clapping
  • Venue map showing seating areas, toilets, exits and low sensory zones
  • Map to show the location of accessible and all-gender toilets
  • Description of entry process (queue, ticket scanning and finding seats)
  • Timing information (doors open, performance starts, interval, and duration)
  • Accessibility information (companion card and seating options)
  • Photos or virtual tour of the venue
  • What to do if you need to leave and return
  • What you can bring, e.g., blanket, ear protection, dark glasses and sensory tools
  • What things we can help with, and what we will provide on request

Example:

Doors open 6.30pm, show starts at 7pm (90 minutes, no break). This show includes strobe lighting in Act 2 (30 seconds), sudden loud music at the start of Act 1, and stage smoke. A location map and virtual tour are available here. We have headphones for loan, and soft earplugs at the box office. We are happy to help if you need support in accessing our theatre. You can tell us before you come by contacting us here or ask our staff when you arrive.