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Information and communication

Provide accessibility information online

Share clear, easy-to-find accessibility details online so people can plan ahead and feel confident visiting your space.

A man is working on laptop

Why this matters

 

It can be helpful to make accessibility information easy to find on your website. This could include noise, lights, quiet hours, and access features.

Many people need time to plan before visiting a new place. Clear online information can reduce anxiety and help people navigate your space.

“Being able to see pictures of what the place looks like. There's a lot of research that goes into going out before I feel comfortable going somewhere.”

Community Member

What best practice looks like:

 
 
  • A clear accessibility section on your website
  • Information about the sensory environment (e.g. lighting, noise, quiet hours)
  • Photos or virtual tours that show the space
  • Details about physical access, such as parking and toilets
  • More than one way to contact you, like an online form, email, chat, or phone
  • Current information about the space, services and products
  • Plain English used throughout your website or social media
  • A clear welcome for the use of accessibility and sensory tools
  • Information about any tools or supports available to customers

Example:

A pharmacy website has an Accessibility page. It includes photos of the interior, details on lighting, quiet hours, and contact. Contact options include phone, email and an online form.