Our response to COVID-19

No matter where you are in the world, the coronavirus (COVID-19) pandemic has become part of our new reality. Each day presents new responses – from governments and organizations alike – that, in turn, present new realities and challenges we are all feeling deeply.

Mastercard is closely monitoring these events to ensure we are taking all necessary steps to protect our employees and maintain service to our customers.

We are here for you

On any average day, our network is helping you get the most out of daily activities, whether it’s buying a gift or stocking up on groceries; helping a small business get paid; or using data-powered insights to help businesses and governments make critical decisions. And, at the heart of all of that, we strive to make every transaction safe, simple, smart and accessible.

That continues in today’s uncertain world. That same technology is there to send money to friends and family or to access credit for medical care. Our network is the cornerstone to these activities. And, even in the face of this unprecedented event, our operations continue as normal.

Access to U.S. stimulus payments

Millions of Americans are eligible to receive payments from the U.S. government, but if you haven’t had to file taxes in the last couple of years, you may need to wait longer for a check. Now you can use the direct deposit account on an eligible Mastercard prepaid card to get access to your funds more quickly. Get your card from one of our many partners like Brink’s, NetSpend®, PayPal®, and Revolut.

Learn more about how it works here

A letter to our community

Mastercard Executive Chairman Ajay Banga shares how we’re navigating the new COVID-19 reality – by reaching out to our workforce, partners, cardholders and society – while continuing to enable commerce around the globe.

Read more

Supporting small business

Customer care

If you have immediate questions about your balance or specific purchases, we encourage you to contact the bank or credit union that issued your card. That number is available on the back of your card. In addition, our customer care team is available to you online, on Twitter or via one of our global customer care numbers.

For questions on dispute resolutions, please review frequently asked questions and best practices here.

Benefits of electronic payments

Tap and Go: Contactless payments mean you don’t need to hand your card to anyone. Simply hold your card or digital wallet to the payment terminal for speed, safety and cleanliness. Mastercard is increasing the PIN-required purchase amount in Europe, Canada, Australia, Latin America and across the Middle East and Africa to help keep everyone safe at the point of sale.

Online payments: Shopping online allows you to access what you need without leaving your home. And, Mastercard technology keeps your information safe and more secure.

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No signature needed

Since 2018, merchants have had the option to choose whether a signature is required when you pay with your Mastercard. We are actively reminding our partners of this option, to help give you peace of mind when you use your Mastercard in-store.

Read more in the Wall Street Journal

Safety and security

Fraud Alert: Cybercriminals are exploiting everyone’s desire for COVID-19 updates and information and are using it as a phishing lure to deliver malware. Only visit sites you know, check to make sure you know the sender and never share sensitive information.

Peace of Mind: You are protected against unauthorized purchases. If you lose your card or spot unfamiliar charges on your statements, contact the card issuer. With Zero Liability fraud protection, Mastercard provides protection from fraud when making any purchase, whether at home, on-the-go, or in-store.1 ID Theft Protection provides proactive monitoring and resolution of identity theft threats for U.S. Mastercard cardholders.2

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Pay with confidence. Anywhere. Anytime.

Whether paying online, in-store, in-app or a wearable, Mastercard provides valuable security benefits to help keep you protected. Our experts are continually building and refining our technology to stay ahead of fraudsters, so once Mastercard identifies your smartphone as yours, others cannot purchase with your mobile credentials.

Protecting what connects us

The last worry healthcare organizations need is wondering whether they are vulnerable to cyberattacks. With RiskRecon, Mastercard is offering free cybersecurity rating assessments to healthcare organizations around the world.

Read more from Ajay Bhalla, president, Cyber & Intelligence, Mastercard

Digital Priceless Experiences

Mastercard is working with its global ambassadors and partners to craft unique experiences for at-home enjoyment. The company is taking its expertise in building physical events and bringing them online in a series of global Digital Priceless Experiences, because this is a time when connecting to our passions – like music, sports and culinary arts – is more important than ever.

Chef Susan Feniger
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Digital Priceless Experiences


Helping the community

We have joined with The Bill & Melinda Gates Foundation, Wellcome Trust, Chan Zuckerberg Initiative and others to speed-up the response to the COVID-19 epidemic by identifying, assessing, developing, and scaling-up treatments. We invite you to join our effort to find a solution to this unprecedented situation.

We are working to support communities hit hard by this situation, matching employee donations to relief efforts and have contributed to funds like the China Women's Development Foundation and local food banks in the U.S.. Our employees are making an impact in their local communities, and we are helping them match their unique skills to volunteer opportunities that focus on health, human services and small business initiatives. And, through our partnership with Scholastic, we are making our Girls4Tech online curriculum for grades 3–7 available to parents and teachers looking for learning resources.

One billion stronger

We’re building on our response to COVID-19 with a commitment to bring one billion people into the digital economy by 2025 – including 50 million small businesses and a direct focus on 25 million women entrepreneurs – expanding on the 500 million we’ve connected over the past 5 years.

Learn more about our commitment

Read more about Mastercard’s work with communities

For the latest news on COVID-19, visit the Centers for Disease Control and the World Health Organization

1. Certain restrictions apply, see https://www.mastercard.us/en-us/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html for further details.

2. Certain terms, conditions and exclusions apply. Cardholders need to register for this service. This service is provided by Generali Global Assistance, Inc. Please see your guide to benefits for details, or call 1-800-MASTERCARD (627-837-2273).