Skip to main content

Code of Conduct Inquiries

To send your inquiry about a particular element of the Code of Conduct, please complete the form below.

If your inquiry is not regarding the Code of Conduct please visit our support section for help.

Please note that the information collected on this form/web page may be shared with your acquirer, processor or financial institution in order to assist us in answering your inquiry.

  1. Increased transparency and disclosure by payment card networks and acquirers to merchants
    • 1 a. Card Processing Applications
    • 1 b. Merchant Agreements
    • 1 c. Merchant Statements
  2. Notice to Acquirers of PCNO Core Fee Changes
  3. Ability to Cancel Agreements without Penalty
  4. Notice to Merchants of Acquirer/Processor Fee and PCNO Core Fee Changes
  5. Limited Acceptance – Merchant Choice
  6. Negative Option Acceptance Not Allowed
  7. Renewal of Merchant Agreements and Related Service Agreements
  8. Discounts for Different Payment Methods
  9. Competing Domestic Debit Card Applications
  10. Separation of Payment Card Functions
  11. Provisioning to Devices
  12. Premium Cards
  13. Branding of Cards

Please see the FCAC website for more details about the Code of Conduct — including detailed descriptions of each particular element, different versions of the Code and the effective dates.