Turn everyday transactions into lasting loyalty

Traditional account management is no longer enough. Today’s consumers expect easy digital experiences, with the right information at their fingertips. 

We partnered with Datos Insights to survey 3,500 global consumers and find out which features and tools they’re looking for.

The highlights: 

• Self-service matters, and 72% of consumers use mobile banking every week.   
• 39% would think about switching banks if they could manage subscriptions directly in their bank app. 
• Rewards shape purchase decisions — and 1 in 3 consumers might switch banks to get in-app rewards and offers from their favorite businesses. 

Discover how issuers and merchants can come together to streamline the digital experience and keep customers satisfied.