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AI POWERED PAYMENTS

Prepare your ecommerce platform for the AI shopping era

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AI shopping is changing how people discover, compare and buy. As consumers increasingly turn to AI-powered experiences for product recommendations, decision-making and purchases, businesses need new ways to stay discoverable, maintain control of the customer journey and enable trusted transactions.

What is Mastercard Agent Suite for Merchants?

Mastercard Agent Suite for Merchants helps businesses create AI powered ecommerce experiences that support product discovery, cart management, payments and post-purchase support across merchant-owned and external agent channels.

Agent Suite for Merchants brings together powerful capabilities:

Shopping Agent

Merchant branded AI shopping experience embedded across your website, app or messaging channels. Help shoppers search, compare, receive recommendations, manage carts, complete checkout and get post-purchase support through a conversational experience.

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Agent Connect 


A single connection into trusted external agent ecosystems, helping your products become discoverable and transactable wherever consumers choose to engage.

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Agent Suite for Merchants empowers AI shopping capabilities

Conversational product discovery



Help shoppers ask questions in natural language, compare products and receive intelligent and guided recommendations based on intent, preferences and available catalog data.

Personalized AI shopping journeys



Deliver timely recommendations and offers that can be tailored to customer preferences, purchase history and shopping intent.

Cart and checkout management



Allow shoppers to add, remove or update items, view cart summaries, confirm shipping and billing details, and complete checkout within the AI assistant experience.

AI powered payments



Support secure agent-led payment experiences with tokenized credentials, consent-based payments and authentication.

Conversational post-purchase support



Enable returns, refunds and order tracking to be handled conversationally, which the deck positions as a way to help reduce contact center load while improving customer satisfaction and loyalty.

External agent discoverability



Expose merchant catalogs into external agent ecosystems so products can remain discoverable as consumers increasingly shop through AI assistants and agent-led channels.
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How Mastercard Agent Suite works:

AI-powered shopping on your branded channels

Shopping Agent is designed to support the full AI shopping journey across your website, app and branded digital experiences:

 

1.  A shopper asks for assistance 
A customer uses a merchant AI assistant to search for a product or solve a shopping need. 


2. The agent searches and compares 
The AI assistant searches the merchant product catalog, compares options and provides recommendations. 


3. The shopper manages the cart 
The shopper reviews options, selects products and confirms the cart. 


4. The shopper checks out through the AI assistant 
The assistant supports checkout and payment inside the AI experience. 


5. The order is confirmed and supported 
The shopper receives confirmation, with post-purchase support such as order tracking, refunds and returns available through the same conversational experience.

AI-powered payments beyond your owned channels

Agent Connect helps consumers find, shop and purchase your products through supported external AI shopping experiences:



1. A shopper begins with an external AI agent 
A customer uses an AI shopping assistant or AI-powered shopping experience to discover products, compare options or solve a shopping need. 


2. The external agent discovers and recommends products 
The AI agent accesses your catalog information to surface relevant products, compare options and provide recommendations based on shopper intent. 


3. The shopper explores products through their AI agent 
The shopper reviews recommendations, evaluates options and continues their shopping journey through connected AI-powered experiences. 


4. The shopper completes a purchase with confidence 
Agent Connect helps support secure transaction execution through participating agents, payment providers and commerce partners when the shopper is ready to buy. 


5. Your products are discoverable wherever shoppers engage 
Products remain visible and accessible as consumers increasingly use AI-powered shopping experiences to discover, evaluate and purchase products, helping merchants expand reach beyond their owned channels.

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Trusted AI powered payments for agentic commerce

Help support secure and seamless agent-initiated transactions

Enable payment flows with tokenized credentials and user intent

Help reduce friction in AI powered ecommerce experiences

Help merchants maintain control over payment and customer engagement

Support the next generation of conversational AI payments

Help merchants participate confidently in emerging AI commerce experiences

Who Agent Suite for Merchants is for

Available through Mastercard Merchant Cloud, Agent Suite for Merchants helps businesses and participants across the commerce ecosystem prepare for and participate in a future where AI agents increasingly influence how products and services are discovered, recommended and purchased. By connecting conversational discovery, personalized shopping experiences and trusted payments, businesses can potentially increase visibility, improve customer engagement, support customer acquisition, drive conversion and help build long-term customer loyalty across both merchant-owned and external AI agents.

  • Launch branded AI shopping experiences 
  • Improve discoverability, engagement and conversion 

  • Reduce cart abandonment and increase repeat purchases 

  • Strengthen customer retention and acquisition 

  • Maintain control over customer relationships and brand experiences
  • Enable agentic commerce across merchant portfolios
  • Deliver scalable AI commerce capabilities through a single integration
  • Expand value-added services and merchant engagement opportunities
  • Embed agent-ready capabilities into existing ecosystems 
  • Accelerate merchant readiness for AI shopping 

  • Extend AI commerce functionality without rebuilding existing infrastructure

One integration. 
Two ways to scale.

Support AI shopping experiences across your own channels while enabling connectivity to external agent ecosystems through a single integration, helping merchants expand reach without adding unnecessary complexity.

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