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Inclusion Matters

Inclusion Matters Hub

Discover 25 practical measures to help your business create more inclusive spaces for neurodivergent people, with a focus on autism.

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Spotlight

A driver for acceptance

The world isn’t always built with neurodivergent people in mind. We’d like to help change that. Mastercard’s Inclusion Matters Hub brings together 25 simple things businesses can do to make everyday spaces a little more welcoming.​

Co-designed with experts

Built in partnership with Autism CRC, Australia’s leading authority on evidence-based neurodivergent practices.

design experts

Grounded in lived experience

Insights are shaped directly by neurodivergent people, capturing real experiences of visiting businesses.

Experience

Actionable and research-backed

Every measure is co-created with community input and supported by evidence to drive meaningful inclusion.

actionable and research-based backed

Inclusion in Action Across Singapore​

See how businesses across Singapore are supporting acceptance and creating more inclusive experiences for all.​

MEASURES

Turn inclusion into action

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Support customer service preferences

Respect individual needs by adapting service, communication, and pace to match each customer’s preferences and comfort levels.

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Provide alternative checkout options

Offer flexible checkout experiences with reduced interaction and noise so customers can choose what feels most comfortable.

Offer alternative service options

Enable different ways to access services, such as online or contactless options, to reduce stress and improve accessibility.

Provide seating options and flexibility

Offer varied seating choices and flexibility so customers can select spaces that best suit their comfort and sensory needs.

Enable pre-visit communication

Allow customers to share preferences in advance so their needs are understood and supported before they arrive.

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Manage timing, changes and wait times

Improve predictability by clearly communicating wait times, changes, and processes so customers can plan and feel more in control.

Make Your Menu Easier to Order From​

In just a few steps, add clear sensory details to your menu, helping guests with sensory sensitivities order with confidence.​