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Online Shopping Tips

There are tons of advantages to shopping online. But before you log on, you'll want to check out these shopping tips. Developed by The National Consumers League, with the support of MasterCard International, these guidelines will make every online purchase safer.

Guard your personal information
SpacerDon't provide information that you're uncomfortable giving.
SpacerNEVER give anyone the password that you use to log on to your online account or Internet Service Provider.
SpacerDon't provide financial account information unless you are paying for a purchase using that account.

Check the seller's reputation
SpacerLearn as much as you can about companies or individuals BEFORE you do business with them.
SpacerCheck with the Better Business Bureau and your state and local consumer agencies to find out about complaints.
SpacerSee if the Web site has a feedback forum where people can put information about their transactions.
SpacerAsk your friends about their favorite online merchants.
SpacerBear in mind that just because a seller has no complaints or a good reputation, it doesn't guarantee that things will go smoothly for you.

Consider taxes and shipping costs
SpacerThere may be taxes or duties on your purchase, especially if the transaction is international.
SpacerFactor in shipping and handling charges as well, to determine the total cost.
SpacerYou may also have to pay for shipping if you want to return the item.

Ask about insurance
SpacerWill the seller pay to insure the shipment, or is it your expense?
SpacerHow much does it cost?
SpacerIs other insurance available to protect you if you don't get what you paid for or if you are dissatisfied?
SpacerSome auction sites provide insurance to buyers. Be sure you know how insurance programs work and how much they cover.

Pay the safest way
SpacerCredit cards are generally the best way to pay because you have legal rights to dispute the charges if the product or service is misrepresented or never delivered.
SpacerYou also have limited liability if your card number is stolen or misused. You don't necessarily have the same protection when you are billed through other third parties, such as your telephone company. And your legal dispute rights are not the same when you pay with a debit card as with a credit card, though most debit card issuers voluntarily offer similar protection. If you pay by check or money order, by the time you realize there is a problem your money will probably be gone.

Use an escrow service
SpacerWhen dealing with individuals or companies that can't accept payment by credit card, escrow services can provide protection. They hold your money until you have confirmed that you received the product or service and then release the payment to the seller. There is a small fee, but the peace of mind is worth it.

Keep records
SpacerPrint out all the information on your transaction, including the product description, delivery information, privacy policy, warranties, and any confirmation notices that the seller sends you.



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