It’s like having your own personal assistant. Take advantage of comprehensive, personalized assistance – accessible 24 hours a day, 365 days a year. The Concierge is your single source for securing dinner reservations, tickets to events, coordinating business arrangements, locating hard-to-find items or booking travel. To contact Concierge Services, call 1-877-354-8330.
Mastercard Travel Services™
A suite of world-class travel services and benefits provided by a select group of best-in-class service providers designed to deliver truly priceless travel experiences. Cardholders receive complimentary amenities and more through the Luxury Hotels & Resorts Portfolio, upgrades and discounts on select airlines, VIP status at participating car rental companies, additional savings and added-value through our World Elite Cruise, Tour and Vacation program and exclusive discounts on Private Jet and Chauffeured Car Services. To speak to a travel advisor, call 1-855-802-1387 or visit the online travel booking tool at mastercardtravelservices.com.
When you use your eligible Mastercard and your trip is cancelled or interrupted as the result of a covered accident or sickness, you can be reimbursed for the unused, non-refundable portion of the common carrier (airline, bus, train, cruise ship) passenger fare (up to $1,500 per year). To file a claim online, go to mycardbenefits.com.1
Lost Luggage Insurance
Covers the cost of replacing your checked or carry-on luggage and personal property that is lost or damaged (up to $1,500 per year). The Common Carrier trip must be paid for entirely with your eligible Mastercard. To file a claim online, go to mycardbenefits.com.2
Trip Delay Insurance
If your trip is delayed more than 6 hours due to a covered loss, you and your family members can be reimbursed for reasonable expenses (up to $250 per trip). The Common Carrier trip must be paid for entirely with your eligible Mastercard. To file a claim online, go to mycardbenefits.com.3
MasterRental® Collision Damage Waiver
Relax, you’re covered for damages (physical damage and theft) to a rental vehicle when you decline the car rental company’s collision damage waiver insurance and use your eligible Mastercard to initiate and pay for the entire rental transaction (up to $100K MSRP). To file a claim online, go to mycardbenefits.com.2
Travel Accident Insurance with Baggage Delay
You and your family are covered for Accidental Death & Dismemberment Insurance while riding as a passenger in, entering, or exiting any Common Carrier or at the airport, terminal or station at the beginning or end of a covered trip when using your eligible Mastercard to initiate and pay for the entire cost of the Common Carrier passenger fare, less redeemable certificates, vouchers, or coupons (up to $500K). Baggage Delay Insurance is included on covered travel, and reimburses expenses incurred for emergency purchases of essential items such as toiletries and clothing if a covered person’s baggage is delayed four hours or more while traveling on a covered trip (up to $300). To file a claim, call 1-800-627-8327.1
Medical Evacuation and Repatriation Insurance provides coverage to you and your family for certain expenses if an accidental bodily injury, illness or disease during the course of the Insured Person’s trip results in the necessary Medical Evacuation and/or Repatriation of a covered person (up to $100K). The Medical Evacuation and/or Repatriation must be ordered by a Physician, who certifies that the transportation and medical treatment are necessary and appropriate and must be approved by the Assistance Services Administrator. Coverage is activated when travel begins on the departure date printed on the Common Carrier Ticket charged to an eligible Mastercard and ends on the return date printed on the Common Carrier ticket. To file a claim, call 1-800-627-8327.1
Extended Warranty doubles the original manufacturer's warranty and store brand/purchased warranty, where each is 24 months or less, for a total of up to 48 months. Coverage is for eligible items purchased with your eligible Mastercard. To file a claim online, go to mycardbenefits.com.2
Should you find a lower price for an eligible new item within 120 days from the date of purchase using your eligible Mastercard, you may be reimbursed for the price difference. To file a claim online, go to mycardbenefits.com.4
Insures you for 90 days for theft, damage, or loss of purchases made with your eligible Mastercard. To file a claim online, go to mycardbenefits.com.2
Purchases made entirely with your eligible Mastercard are protected for 60 days from the date of purchase for a full refund in the event that the cardholder is dissatisfied with the purchase. Limit of $250 per claim and four claims per year. To file a claim online, go to mycardbenefits.com.4
Mastercard ID Theft Protection™ Provided by CSID®
Mastercard has partnered with CSID, an industry leader in identity protection and fraud detection, to help keep your information safe. This benefit comes at no extra cost to help detect and resolve Identity Theft with expert assistance 24/7 and emergency wallet replacement. You can also register for ID Theft Alerts™ which will alert you if your personal information is being bought or sold online. To learn more, call 1-800-627-8327 or login at id-theft-alerts.mastercard.com.5
Zero Liability Fraud Protection
You don't have to worry when you use your Mastercard credit card because it's covered by Zero Liability Fraud Protection, whether you pay in a store, over the phone or online. As a Mastercard cardholder, you're not responsible in the event that someone makes fraudulent purchases with your card. To notify Bank of America, call the number on the back of your card.
Venture beyond the ordinary in destinations around the world with Priceless Cities. From chef-curated meals at top restaurants to exclusive access to special events, unforgettable experiences are closer than ever. Visit priceless.com.
Immerse yourself in London’s rich culture and dazzling style with unforgettable experiences from Priceless Cities. From VIP shopping sprees and gourmet meals at top restaurants to backstage access at West End shows, your Mastercard can unlock the very best of the city. Visit priceless.com/london.
Get inside the game. Enjoy the benefits of exclusive offers, unmatched experiences and other golf perks at the nation’s premier clubs and professional tournaments. To learn more and book your Priceless Golf experience, go to priceless.com/golf.
Use your Mastercard to pay for everyday purchases in store, online or in-app and you could be surprised. To learn more, go to PricelessSurprises.com.6
Terms and conditions
1 Insurance is underwritten by Federal Insurance Company, a Chubb company. Certain terms, conditions, or exclusions may be different where required by state law. Please refer to your Guide to Benefits for complete details. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies, headed by Chubb Ltd. (NYSE:CB) Insurance products and services are provided by Chubb Insurance underwriting companies and not by the parent company itself.
2 Certain restrictions, terms, and conditions apply. Coverage is provided by New Hampshire Insurance Company, an AIG company. Policy provides secondary coverage only.
3 Coverage is underwritten by Chubb Group of Insurance Companies. Certain terms, conditions and exclusions apply.
4 Certain restrictions, terms, and conditions apply. Coverage is provided by AIG WarrantyGuard, Inc., an AIG company. Policy provides secondary coverage only.
5 To bring you this benefit, Mastercard has partnered with CSID®, an industry leader in identity protection and fraud detection. CSID is a registered trademark of CSIdentity Corporation.
6 No purchase necessary. Void where prohibited. Open to U.S. cardholders 21+. Debit PIN & International transactions ineligible. Restrictions apply. Click here for Official Rules and complete details.
These are summary descriptions only. Additional terms, conditions and exclusions apply. Refer to your Guide To Benefits for complete coverage terms and conditions or call 1-800-627-8327. Benefits listed in this Guide to Benefits are subject to the conditions, limitations, and exclusions described in each benefit section. Receipt and/or possession of this Guide to Benefits does not guarantee coverage or coverage availability.
Credit card program is issued and administered by Bank of America, N.A. Mastercard, World Elite Mastercard, MasterRental, Priceless and Priceless Cities are registered trademarks, Mastercard Travel Services, Mastercard ID Theft Protection, Mastercard ID Theft Alerts and the circles design are trademarks, of Mastercard International Incorporated and are used by the issuer pursuant to license. ©2018 Mastercard. All rights reserved.