Airtel Money and Mastercard launch new digital payment solution for Airtel Money Customers

November 10, 2021 | Lusaka, Zambia
  • Mastercard’s virtual payment solution will connect Airtel Money customers in Zambia to a global online market place across multiple digital payment use cases and provide access to Mastercard’s global network of merchants.
  • All Airtel Money customers in Zambia, even those without a bank account, can now make online payments globally with their Airtel Money Mastercard.
  • Mastercard’s enabling infrastructure and proposition will deliver a first-class digital experience for Zambian consumers, driving greater adoption and usage for Airtel Money customers.

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Airtel Money has today launched the Airtel Money Mastercard virtual payment solution in Zambia, that allows all Airtel Money customers in the country, even those without a bank account, to make global e-commerce payments safely and securely, underpinned by a growing demand for digital payments.

This forms part of Airtel Africa’s strategic partnership with Mastercard to give over 100 million Airtel Africa mobile phone users across 14 African countries access to Mastercard’s global network.

The virtual (non-plastic, non-physical) payment solution is linked to Airtel Money wallets and can be used to make a wide range of payments to online merchants that accept Mastercard. These include Netflix, Uber, Amazon, Google, Aliexpress and Alibaba. Customers can be assured that their financial data is always secure and private.

Users in Zambia can shop at well-known global e-commerce brands, book and pay for travel, or pay for online services such as utility bills or subscriptions through Mastercard on Airtel Money wallets. The payment solution will also enable small businesses to procure goods and services from suppliers, either in Zambia or from abroad that accept Mastercard for payments.

With its easy-to-use function, customers need to add items to their online shopping cart and complete the required card payment details on the merchant’s website to complete their payment transaction.

The Mastercard payment offering supports Airtel Money’s strategy that focuses on offering customers across the continent a range of products and services to enable more efficient and seamless payments online, boosting financial inclusion.

Commenting on the launch, Airtel Money Director in Zambia, James Chona said: “At Airtel, we are continually looking at new ways to add value and create an enhanced customer experience for our customers using our products and services. Mastercard is a leading technology company in the global payments industry, and with the Mastercard virtual payment solution added to Airtel Money wallets, customers will find making digital payments easier.”

The initiative with Airtel Money customers plays a key role in advancing Mastercard’s worldwide commitment to financial inclusion and Mastercard’s pledge to bring a total of 1 billion people, 50 million micro and small businesses, and 25 million women entrepreneurs into the digital economy by 2025.

Ngozi Megwa, Senior Vice President for Digital Partnerships, Mastercard Middle East and Africa, said: “Our digital partnerships strategy remains focused on enabling the digital transformation of our partners so that their customers can enjoy seamless access to a global payments eco-system with a superior user experience. Mastercard is uniquely positioned as a single technology provider to enable the digital transformation of our partners like Airtel, while connecting over 3.5 million Airtel Zambia consumers, as reported in June 2021, to the global digital economy.”

The solution will meet the demand for Zambian consumers who want greater access to e-commerce, as mobile internet connections accelerate due to the low cost of smartphones and high-speed GSM networks being rolled out by Mobile Network Operators like Airtel. Leveraging Mastercard’s global network, consumers – even those who are unbanked – can now access a world of digital products from the device in their pockets – their mobile phones.

All Airtel Money customers are eligible to receive the Mastercard virtual card. For details on how to link to the Airtel Money wallet or to sign up for a Mastercard virtual card,  customers will need to follow these steps:

  • Dial *778#
  • Select “My Account/PIN”
  • Select “Airtel Money Mastercard”
  • Select “Create Airtel Money Mastercard”

Media Contacts

Yuyo Nachali-Kambikambi, Head of Corporate Communications, Airtel

About Airtel Money

Airtel Money is the dedicated mobile money platform for Airtel Africa.  Airtel Money offers mobile money services including payments, microloans, savings and international money transfers. The distribution model of kiosks, mini shops and dedicated Airtel Money branches enables customers to access the funds they need.

Airtel Money aims to increase financial inclusion and meet the needs of millions of customers in Africa who have little or no access to banking and financial services. Through the dedicated MyAirtel app, customers can manage all their online needs seamlessly.

About Airtel Africa

Airtel Africa is a leading provider of telecommunications and mobile money services, with a presence in 14 countries in Africa, primarily in East Africa and Central and West Africa.

Airtel Africa offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice and data services as well as mobile money services both nationally and internationally.

The Group aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

About Mastercard (NYSE: MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

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