Significant opportunity for South African tourism to attract more visitors from a segment that will represent 10 percent of global travel by 2020

Johannesburg, South Africa, 10 May 2018 – South Africa ranked as one of the ten most Muslim-friendly travel destinations among non-Organisation of Islamic Cooperation (OIC) countries, as ranked in the annual Mastercard-CrescentRating Global Muslim Travel Index (GMTI) 2018.

In Africa, South Africa is the top non-OIC destination for Muslim travellers and seventh among non-OIC countries. This reflects the continued success of the South African tourism industry in attracting a rapidly growing segment of the global travel market that accounts for 131 million arrivals a year.

The Mastercard-CrescentRating GMTI is an insights-driven data study of the Halal travel market which looks at 130 destinations. GMTI enables destinations, travel services and investors to track the growth of this segment and benchmark their progress in reaching out to Muslim travellers.

The GMTI 2018 confirms that the Muslim travel market is on course to continue its fast-paced growth to reach US$220 billion in 2020. It is expected to hit US$300 billion by 2026. In 2017, there were an estimated 131 million Muslim visitor arrivals globally – up from 121 million in 2016. This is forecasted to grow to 156 million visitors by 2020, representing 10 percent of the travel segment.

“The CrescentRating Index once again confirms that the fast-growing Muslim travel segment is an exciting opportunity for South African tourism and that the country remains a favoured destination among Muslim travellers,” says Mark Elliott, Division President, Southern Africa, Mastercard.

“Given the strategic importance of the tourism industry to our economy, tourism operators and authorities should be looking at ways to expand market share in this vibrant segment.”

Key metric criteria in the 2018 CrescentRating Index included access to infrastructure; communications and how destinations market themselves to this target audience; the environment; and services. Each criterion is weighted to make up the overall Index score.

Malaysia retained top spot in the overall rankings, while Indonesia moved up to joint-second with the United Arab Emirates (UAE). Singapore retained pole position for the non-OIC destination markets. Malaysia also achieved an Index score of 80.6, followed by UAE and Indonesia at 72.8. Singapore, which was the highest scoring non-OIC destination, scored 66.2. By comparison, South Africa achieved a score of 47.7.

Despite its status as Africa’s leading non-OIC destination for Muslim travellers, South Africa’s slight drop in the rankings indicates that local tourism companies and authorities cannot afford to be complacent in the face of competition from other countries for this valuable market – especially from markets across Africa that are becoming as attractive to this audience.

“South African tourism was dealt a blow by the drought in the Western Cape, which together with a stronger rand towards the end of the year, contributed to slow growth in visitor arrivals in 2017. These factors likely also affected Muslim visitor arrivals as much as they did other travel segments. There are opportunities for cities across South Africa to appeal to this discerning audience given the diverse experiences available to both business and leisure travellers,” says Elliott.

The full report is available at:


 About CrescentRating Pte Ltd

CrescentRating is the world’s leading authority on halal-friendly travel. The company’s vision is to lead, innovate and drive this segment through practical and deliverable solutions in what is regarded today as one of the fastest growing segment in the tourism sector. The company uses insight, industry intelligence. Lifestyle, behaviour and research on the needs of the Muslim traveller to deliver guidance on all aspects of halal-friendly travel to organisations across the globe.

 About Mastercard

Mastercard (NYSE: MA),, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau

Mastercard Communications Contact: Govender Kershnee

Birgit Deibele