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Frequently Asked Questions

Question What type of cards are available in the UK?
Answer We offer credit and debit cards in the UK. We also offer a variety of products under the MasterCard brand (e.g. Gold and Platinum) - please refer to Find A Card for details.
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Question How can I get a MasterCard card?
Answer MasterCard cards are issued by all major financial institutions in the UK. To find the MasterCard card that best suits your need, please see our Find A Card section, where you will find information and links to contact those issuing Banks.
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Question Are MasterCard cards accepted globally?
Answer Yes, MasterCard is accepted around the world at retail outlets and ATM machines, where you see the MasterCard (or Maestro/Cirrus) sign. Currently, you can use your card in more than 24.6 million locations worldwide.
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Question Who should I call if I have problems with my MasterCard card?
Answer If you experience problems with your card either in the UK or abroad, you should contact your issuing bank, whose number will be printed on the back of you card. You can also call our free-phone global Cardholder Services number.
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Question What is a Maestro card?
Answer This is a debit card that is linked to your current account with your bank, i.e. when you use it, the funds are debited straight from your current account. It can be used at retailers or ATMs in the UK and abroad wherever you see the Maestro sign.
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Question What should I do if I have lost or had my card stolen?
Answer If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separate from your cards/wallet. For help when abroad please see Cardholder Services and contact the number for the country you are in.
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Question How can I find out about the MasterCard's sponsorship or promotions in the UK?
Answer Please visit our Sponsorship section for information on our sponsorship activities.
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Question How can I find an ATM?
Answer You can find an ATM by using our ATM Locator that lists all the ATMs that accept MasterCard, Maestro and Cirrus around the world.
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