MASTERCARD® Worldwide

Support SecureCode™ FAQs

Q: What is MasterCard® SecureCode™

A: MasterCard® SecureCode™ is a service to enhance your existing MasterCard® account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.

Q: How does MasterCard® SecureCode™ work?

A: Once you've registered and created your own private SecureCode™, you will be automatically prompted by your financial institution at checkout to provide your SecureCode™ each time you make a purchase with a participating online merchant. Your SecureCode™ is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode™ will never be shared with the merchant. It's just like entering your PIN at an ATM.

Q: How does MasterCard® SecureCode™ protect me?

A: When you correctly enter your SecureCode™ during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode™ is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode™ at a participating merchant.

Q: What card do I use? Will I need to get a new card to use MasterCard® SecureCode™?

A: You will be able to use any of your existing MasterCard® credit or debit cards, as long as the cards are from a participating financial institution. If you're not sure if your financial institution provides this service, please review our list of participating financial institutions. If you don't see your financial institution listed, check back frequently as the list is updated.

Q: How many cards can I register with MasterCard® SecureCode™?

A: We encourage you to register all of your MasterCard® cards. There is no limit on how many cards you can register.

Q: Can two people with a joint account use the same password or should they register MasterCard® SecureCode™ separately?

A: Enrollment is at the account level so the password must be shared.

Q: Can I use MasterCard® SecureCode™ from any computer?

A: Because there's no special software to install, you can shop from any computer meeting the system requirements outlined above and still receive the added protection afforded by MasterCard® SecureCode™.

Q: What happens when my card expires or my billing information changes?

A: Your card issuer will automatically update this information in your profile.

Q: What happens if I cancel my existing card then get a new one with a different account number?

A: You will need to register the new card for MasterCard® SecureCode™. Simply return to the registration site, and complete the registration process with your new card.

Q: How do I know whether a merchant participates in SecureCode™?

A: Most participating merchants will display the MasterCard® SecureCode™ logo on their site. However, even if you don't see the SecureCode™ logo, the merchant may still be a participant and you will be prompted to provide your SecureCode™.

Q: How will the online merchant know that I'm registered for MasterCard® SecureCode™?

A: When you use a card that is enrolled in the MasterCard® SecureCode™ program at participating online merchants, the merchant automatically recognizes your MasterCard® card number during the transaction.

Q: What happens when I use my SecureCode™ at a participating merchant?

A: There is no need to login or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard® payment details, you will automatically be prompted by your financial institution to enter your SecureCode™. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode™ to complete your purchase.

Q: What is a Personal Greeting?

A: The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode™. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode™, but should instead contact Customer Service immediately by calling the phone number on the back of your enrolled MasterCard® card, to report a possible fraud.

Q: What are the Secret Question and Answer?

A: If you forget your SecureCode™ when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the "Forgot SecureCode™" link and follow the subsequent instructions.

Q: How will SecureCode™ change the online purchase process?

A: The online purchase process will not change except that now you will be prompted to provide your SecureCode™ during checkout. Your SecureCode™ will never be revealed to the merchant during the checkout process.

Q: Will I be able to make purchases at merchants that accept MasterCard® but do not participate in the MasterCard® SecureCode™ program?

A: Yes, you will not be asked for your SecureCode™ during these purchases. You will continue to be protected from unauthorized purchases by Zero Liability from MasterCard®.

Q: I am a merchant who would like to offer SecureCode™ to my customers. How do I get more information?

A: For information on participating in MasterCard® SecureCode™, please visit:

SecureCode™ Merchant

Q: How is SecureCode™ different from Zero Liability*?

A: Using MasterCard® SecureCode™ provides added security to prevent your card from unauthorized use. Exceptions apply.* Zero Liability provides coverage if your card has been used fraudulently.

Q: Where can I view Terms and Conditions of the SecureCode™ program?

A: Please visit your financial institution's Web site for the Terms and Conditions specific to your card.

Q: Where can I review the privacy policy?

A: Please visit your financial institution's Web site to review the privacy policy specific to your card.

*Zero liability applies when a MasterCard® account is in good standing, cardholders have exercised reasonable care in safeguarding your card, and when a cardholder has not reported two or more unauthorized events in the past twelve months.
Zero Liability does not apply to MasterCard®-branded cards issued

  • to an entity other than a natural person or primarily for business, commercial, or agricultural purposes, except the following card programs for small businesses:
    • Debit MasterCard® BusinessCard Card
    • MasterCard® BusinessCard Card
    • MasterCard® Executive BusinessCard Card
    • MasterCard® Professional Card
    • MasterCard® Small Business Multi Card
  • outside of the U.S. region, or
  • if a PIN is used as the cardholder verification method for the unauthorized transaction(s).

Q: Questions not answered here

A: If you are experiencing problems with MasterCard® SecureCode™ you must contact the financial institution that issued your MasterCard® to assist you with all SecureCode™ issues. Typically there is a customer service number for your financial institution on the back of each card where you can call. Please understand that SecureCode™ is a voluntary program and not all financial institutions participate.

If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call.

If you believe that your question can only be answered by MasterCard®, you can send an email to Securecode_customer_support@mastercard.com or send a letter to:

Consumer Inquiries
MasterCard® Worldwide
2000 Purchase Street
Purchase, NY 10577