Frequently Asked Questions

Q: What type of cards are available in South Africa?

A: We offer credit and debit cards in South Africa. We also offer a variety of products under the Mastercard brand (e.g. Gold and Platinum) – please refer to Find an Issuer for details.

Q: How can I get a Mastercard card?

A: Mastercard cards are issued by all major financial institutions in South Africa. To find the Mastercard card that best suits your need, please see our Find an Issuer section, where you will find information and links to contact those issuing Banks.

Q: Are Mastercard cards accepted globally?

A: Yes, Mastercard is accepted around the world at retail outlets and ATM machines where you see the Mastercard (or Maestro/Cirrus) sign. Currently, you can use your card in more than 33 million locations worldwide.

Q:Who should I call if I have problems with my Mastercard card?

A: If you experience problems with your card either in South Africa or abroad, you should contact your issuing bank, whose number will be printed on the back of your card.

Q: What is a Maestro card?

A: This is a debit card that is linked to your current account with your bank, i.e. when you use it, the funds are debited directly from your current account. It can be used at retailers or ATMs in South Africa and abroad wherever you see the Maestro sign.

Q: What should I do if I have lost or had my card stolen?

A: If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separate from your cards/wallet. For help when abroad please see Mastercard Emergency Services and contact the number for the country you are in.