Emergency Services

We're ready to help. Anytime. Anywhere.

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Wherever you travel worldwide, you can always count on MasterCard® Emergency Services for any card-related needs.

We can help with the following:

  • Lost or stolen cards. Remember, if you report your card lost or stolen immediately, you will not be responsible for any unauthorised transactions on your account.
  • Emergency cash advances and replacement cards. If you need to make purchases or arrange for a cash advance, with your issuer's approval, you can receive a temporary card the next day in the United States and within two business days almost everywhere else.
  • Locating an ATM that accepts MasterCard and Cirrus® brands. The MasterCard ATM network is available worldwide.
  • Accessing account-related information and applicable card benefits.

Simply call the relevant number 24 hours a day, 365 days a year and we'll connect you with a specially trained MasterCard Emergency Services Representative who speaks your language.

In South Africa please call 0800-990418

Outside South Africa

For countries not listed in our directory, you can call the following telephone number collect to the United States in the event of an emergency: 1-636-722-7111.

Please note Emergency Services call costs vary. Calls to local Emergency Service numbers are free of charge from landlines. Call collect does not apply to calls made from mobile phones.

Account Information and Card Benefits

In South Africa, contact your card-issuing bank directly for account information. When travelling outside South Africa, call MasterCard Emergency Services to access your card issuer for account information or to access any of your card benefits.

ATM Locations

Visit our ATM locator to find the location of your nearest ATM in the MasterCard ATM network accepting MasterCard®, Maestro®, and Cirrus® brand cards. Cash can be obtained at over 1 million ATMs and other locations worldwide. To use ATMs worldwide, be sure you know your PIN (Personal Identification Number) before you travel.

MasterCard Global Service Emergency Numbers


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