The NYC Mobile Trial | FAQs | MasterCard®

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Making Payments

About the Technology

About the Trial

Security & Your Mobile Phone

Making Payments

About the Technology

About the Trial

Security & Your Mobile Phone

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Frequently Asked Questions

Making Payments

How do I make a contactless payment with my mobile phone?

Will Citi customers receive rewards such as ThankYou Points?

How will purchases appear on my credit/debit card statement?

Fees & Charges

Will I be charged carrier fees when I make purchases with my NFC enabled mobile phone?

Are there charges for Over the Air (OTA) Personalization?

Are there any charges for downloading free content?

Will I pay for phone calls made from my trial phone?

About the Technology

What is Near Field Communication (NFC)?

What is Over the Air (OTA) Personalization?

About the Trial

Where can I use my trial mobile phone?

How long is the trial?

As a participant, what do I have to do test this new technology?

What type of content can I download?

How do I download content?

What happens after the trial has concluded?

Security & Your Mobile Phone

How safe are contactless payments?

What if there is a problem with my mobile phone?

What do I do if my mobile phone has been lost or stolen?

Can I protect my phone against other people using it for payment?

Technical Help

Who do I call if my payment keeps getting declined at point of sale?

I've dropped my phone and it doesn't work anymore? What do I do?

The PayPass payment application only stays active for 5 seconds—can I change this?

About the Trial

About Phone Payments

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