Frequently Asked QuestionsAbout Accepting MasterCard® Cards |
Here are some of the most frequently asked questions from merchants.
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If your question is not here, please ask it of your card service provider. If you need a card service provider, click on "Start Accepting MasterCard."
How do I begin accepting MasterCard cards?
I am having trouble getting an account to accept MasterCard. What should I do? How can I get involved in electronic commerce? What is a Smart Card, and how can this new technology help my business? How can I direct my customers to the closest ATM that will let them get cash with their MasterCard card? What should I do if my customers need a replacement card or want information about their MasterCard account? What is the procedure when a card is present but cannot be swiped? How can I download the MasterCard Brand Mark for use on my Web site? What is an Interchange Rate? Learn More in Getting Started FAQs
Many service providers have firm guidelines as to what types of businesses they can support and how much risk they can manage. It pays for you to shop around for service or click on "Start Accepting MasterCard" to try to match your needs with a provider's interests.
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Many service providers have firm guidelines as to what types of businesses they can support and how much risk they can manage. It pays for you to shop around for service or click on "Start Accepting MasterCard" to try to match your needs with a provider's interests.
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Today, many merchant service providers can assist you in accepting cards over the Internet or by mobile phone. In fact, many can help you create a Web site, add a shopping cart function, and enhance the security of your site and transactions. Contact your service provider to learn more. If you do not yet accept cards, click on "Accept MasterCard" to register for our Referral Program.
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The Smart Card is a card embedded with a computer chip. Smart Cards are simple to use and accept, and can give cardholders increased convenience and control. These cards can even remember past card activity and keep track of purchases, offering retailers and service providers lots of marketing opportunities.
Back to Top How can I direct my customers to the closest ATM that will let them get cash with their MasterCard card?
MasterCard cardholders have access to over 900,000 automated teller machines all over the world. Click here for the ATM Locator to find the locations nearest you.Back to Top
Simply direct your customers to call MasterCard Global Service®. One call offers cardholders the security of worldwide emergency assistance in their own languages, 24 hours a day, 365 days a year, from anywhere in the world. The phone number in the U.S. is 800-MCASSIST.
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The merchant should manually enter the card in the POS device as well as take an imprint of the card and have the cardholder sign the imprinted copy.
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Electronic versions of the MasterCard Brand Mark are available from the
MasterCard Brand Center for download.
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MasterCard interchange rates are established by MasterCard, and are fees paid by acquirers to card issuers on purchase transactions conducted on MasterCard cards. Interchange fees are only one of many cost components included in a Merchant Discount Rate, and are a necessary and efficient method by which MasterCard maintains a strong and vibrant payments network.
Learn More About MasterCard Interchange Rates
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If you are unable to find an answer to your question please contact us directly.
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