Hurricane Relief Support

Contact Emergency Services

We're ready to help. You can call Emergency Services at 1-800-MC-ASSIST (TDD/TYY
1-636-722-3725). Representatives are available 24 hours a day, 365 days a year.

Get Contact Information

Update Your Account Information

If you need to replace your MasterCard card, please contact your card issuer directly. You should also contact your card issuer to provide them with a new billing address, even if it's only temporary. For your convenience, MasterCard provides on online listing of issuer web sites. If your issuer is not listed, you can call Emergency Services for assistance.

Get More Details

Find ATMs Near You

If you have been evacuated from an area affected by the hurricanes, you may not know where the nearest working MasterCard ATM is located.

Find an ATM

Access Other Hurricane Relief Resources

If you need other emergency services or are still looking for loved ones, please visit the web sites below for assistance.

FEMA

American Red Cross

Family Links Registry

Prevent Disaster Relief Fraud

Charitable organizations across the country have been reaching out to the American public seeking donations for disaster recovery efforts. While most of these telephone, mail, and email solicitations are sincere, fraud schemes are in operation and may take advantage of unsuspecting individuals.

Learn more about fraud prevention:

Fraud Prevention

E-mail Fraud

Zero Liability

Lost or Stolen Cards

U.S. Department of Justice

For a list of legitimate charitable organizations, visit USA Freedom Corps.

Get More Details

To report possible cases of fraud involving the recent hurricanes, please contact one of the following agencies immediately.

Federal Trade Commission Consumer Response Center

U.S. Postal Inspectors

Internet Crime Complaint Center (IC3)

Support the Relief Effort

Help support the ongoing hurricane relief efforts by donating to the American Red Cross.

Make a Donation

Retailer and Merchant Resources

If your electronic terminal isn't working you can still accept and process transactions using a manual imprinting machine.

With the embossed side of the MasterCard card facing up, place the card in the manual imprinter. Place a sales draft on top of the card and pull the handle across both the sales draft and card.
Fill out the following information on the sales draft:

Transaction date
Sales amount in dollars, including any applicable sales tax
Description of the item or service purchased
Authorization code - If you are unable to obtain one by phone or Voice Response Unit (VRU), please contact your merchant bank or processor for assistance.

Verify the sales amount calculated on the sales draft. If you've made an error, let the customer know. You will need to imprint the card onto a new sales draft and fill out the information listed above. Don't forget to tear up the incorrect sales draft in full view of the customer.
Keep the card in hand and ask the customer to sign the sales draft. Be sure to compare the signature on the sales draft to the signature on the card.
Once you have confirmed the signatures match, give the MasterCard card and a copy of the sales draft to your customer. Keep your copy of the sales draft for future reference.

MasterCard Rules for Merchants

Download the latest official rules and standards for accepting MasterCard cards.

Rules Manual (PDF)