FAQ's Contact Us About Us

Gift and Other Prepaid Cards

Frequently Asked Questions




Where can I get a MasterCard gift or other prepaid card?
I received a MasterCard gift card as a present. Do I need to activate my card before using it?
How do I use a MasterCard gift or other prepaid card?
Where can I use my MasterCard gift or other prepaid card?
How long can I use my MasterCard gift or other prepaid card?
My available card balance will not cover my purchase amount. Can I still use my gift or other prepaid card?
What happens if I need to return an item I purchased using my MasterCard gift or other prepaid card?
I can't find my MasterCard gift or other prepaid card. What should I do?
Where can I get a MasterCard gift or other prepaid card?
It's easy to find the gift or prepaid card that's right for you. Get a card today.
  Back to Top
I received a MasterCard gift card as a present. Do I need to activate my card before using it?
Check your gift card for activation instructions and follow the instructions provided. Each time you use your gift card, you will need to sign a receipt to authorize the purchase.
  Back to Top
How do I use a MasterCard gift or other prepaid card?
You can use your MasterCard gift or prepaid card anywhere debit MasterCard cards are accepted. Be sure to know your card balance before you shop — the merchant or service provider may not be able to retrieve this information for you. When you’re ready to make your purchase, give the cashier your card or, if asked, swipe your card at the terminal. The purchase amount will automatically be deducted from the card balance. You can continue to use your card until the card balance has been depleted or until the expiration date shown on the card. If your card expires before all funds have been used you can contact the issuer of your MasterCard gift or other prepaid card to access the remaining funds. The method of access to funds remaining after card expiration may differ by issuer, but you can feel secure knowing that your funds never expire even if the prepaid card itself does.
  Back to Top
Where can I use my MasterCard gift or other prepaid card?
You can use your MasterCard gift or other prepaid card anywhere debit MasterCard cards are accepted — that’s millions of locations worldwide from retail stores to online, mail and phone orders.
  Back to Top
How long can I use my MasterCard gift or other prepaid card?
You can make purchases on your prepaid card until the value of the card has been depleted, or until the expiration date shown on the card. If your prepaid card expires with funds remaining you can contact the issuer of your MasterCard prepaid card to access the remaining funds. The method of access to funds remaining after card expiration may differ by issuer, but you can feel secure knowing that your funds never expire even if the prepaid card itself does.
  Back to Top
My available card balance will not cover my purchase amount. Can I still use my gift or other prepaid card?
Yes, you can still use your MasterCard prepaid card. Just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method such as your debit MasterCard card. Note that this process, known as split tender, may not be supported by all merchants.
  Back to Top
What happens if I need to return an item I purchased using my MasterCard gift or other prepaid card?
It's always a good idea to keep your card even after its card balance is depleted. When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card.
  Back to Top
I can't find my MasterCard gift or other prepaid card. What should I do?
Contact the issuer of your card immediately to report your lost or stolen card. You can use the customer service toll-free number listed on the back of the card. Be sure to keep a record of the MasterCard gift or other prepaid card number. Your issuer may need this information to cancel the card and issue a replacement. You can also contact Emergency Services for additional assistance.

Rest assured that MasterCard gift and other prepaid cards include Zero Liability protection. In the event your card is lost or stolen, your card issuer will not hold you responsible for unauthorized purchases made on your card.
  Back to Top


US General Privacy Policy     |     Terms of Use     |     Zero Liability
© 1994- MasterCard International Incorporated. All rights reserved.
MasterCard.com is operated by MasterCard Cardholder Solutions, Inc.