Consumer Education

The advantages of worldwide access, convenience and security

MasterCard can be used in many stores, restaurants, hotels, airlines, car rental agencies, petrol stations, and other locations worldwide. In fact, with more than 24.6 million acceptance locations worldwide, no card is accepted in more places and by more merchants.

Check for the MasterCard logo, which is usually displayed prominently. If you do not see the MasterCard logo, ask if the card is accepted.

MasterCard continues to implement and enforce strict security features for online shopping. In addition, here are steps you can take.

• Check the seller's reputation.
• Learn as much as you can about companies or individuals before you do business with them.
• Check with consumer agencies to find out about complaints.
• See if the seller's Web site has a feedback forum where other people who have done business with the seller can put information about their experience with that seller.
• Ask your friends about their favourite online merchants.
• Stay vigilant. Just because a seller has no complaints or a good reputation doesn't guarantee that things will go smoothly for you.
• Before entering card details;
  • Look for padlock symbol.
  • Look for MasterCard SecureCode™ sign as an endorsement of retailers security.

• Check their Web site for a feedback page where customers can offer complaints or praise.
• Ask others about online merchants and other organisations. that they've dealt with.

In some circumstances, you have the right to return goods and to withhold payment for unsatisfactory merchandise or services. Contact your card issuer to discuss the issue and determine the proper course of action.