MasterCard Global Service

If your business caters to travellers, you can be an important link in helping MasterCard provide critical assistance to cardholders.

With MasterCard Global Service, cardholders can report a lost or stolen card, receive an emergency card replacement or cash advance, access account-related information or get any of the benefits associated with their MasterCard® card from anywhere, 24 hours a day.

Cardholders need easy, quick access to toll-free phone numbers when they have an emergency or question. MasterCard has listed Global Service toll-free phone numbers with directory enquiries and included them in telephone directories in more than 250 major cities worldwide.

Hotels and Other Merchants Help Make the Connection

International travellers want information accessible to them at their hotels. To ensure that MasterCard Global Service toll-free phone numbers are readily accessible, MasterCard has implemented a hotel campaign – distributing multilingual MasterCard Global Service reference cards to more than 30,000 hotels in 60 key destination countries. The cards are available in Chinese, English, French, German, Italian, Japanese, Korean and Spanish.

Travel agencies, car rental agencies, tourist attractions and major department stores are among the merchants that can distribute local MasterCard Global Service toll-free phone numbers to their customers.

To learn how you can connect your customers to this important service, contact your acquirer.