MasterCard

®

Black

"An indispensable tool for the most demanding of lifestyles"

MasterCard Black, a unique product that combines exclusivity and service excellence to deliver premium value.

MasterCard Black card is constructed to deliver superior value to cardholders while providing cardholders with the recognition, service and freedom that they deserve:

  • The highest credit limits and worldwide acceptance
  • Exclusive and prestigious MasterCard Black plastic design
  • Best-in-class customer service access, 24 hours a day, 7 days a week
  • Expedited billing dispute resolution and exemplary complaint handling processes
  • Year-end account summary (highly recommended)

In addition, MasterCard Black offers exclusive features and services to enhance its demanding cardholders' lifestyles. MasterCard Black benefits include:

Travel Assistance Services

Provides assistance to the cardholder, his spouse and children, when traveling at a distance of 160 km or more from home, including but not limited to:

  • Information on travel requirements (documentation, vaccinations or currency exchange rates)
  • Communication with the local police, consulates, airline companies or other corresponding entities in case of lost or stolen ticket, passport, visa or any identity document
  • In case of a travel emergency, assistance with the coordination of a money transfer of up to US$ 5,000 from the account of a relative, a friend or a company
  • Tracking of lost luggage
  • Legal Referral Services

MasterAssist Black™

MasterCard Black cardholders and family members can benefit from the security and safety offered through the comprehensive travel medical program when traveling a distance of 160 km or more from home. The benefits reimburses expenses up to US$ 150,000 including but not limited to:


  • Medical emergency expenses
  • Emergency travel costs for family
  • Hospital Cash
  • Medical Transfers such as return of dependent and/or elderly
  • Repatriation and hotel expenses for convalescence, etc.

Trip Inconvenience Protection

MasterCard Black cardholders can have peace of mind knowing that travel and accommodation expenses paid in advance are covered if a trip is unexpectedly cancelled or delayed.

  • Coverage provides up to US$ 3,000 for loss of travel and/or accommodation expenses
  • Coverage provides up to US$ 200 for losses as a result of a delay of at least four (4) consecutive hours

Luggage Protection

With MasterCard Black, the frustration of having your luggage delayed or lost is mollified as expenses incurred due to the delay and/or loss of luggage are covered. Moreover, expert assistance is available to help locate your luggage. This benefit is in addition to what the common carrier may offer.

  • Up to US$ 600 benefit for baggage delay beyond four (4) hours
  • Up to US$ 3,000 benefit for lost luggage

MasterTravel™

By purchasing your common carrier travel tickets with your MasterCard Black, you and your family are automatically entitled to the travel insurance in case of accidental death, dismemberment, or paralysis when traveling by a common carrier.

  • Coverage up to US$ 1 MM per person
  • The insurance applies to domestic and international travel

ATM Robbery Protection

Should a MasterCard Black cardholder be robbed or assaulted during or up to 2 hours immediately after using an ATM, MasterCard will replace stolen money and provide a benefit in extreme cases.

  • Coverage of up to US$ 1,000 per incident, limited to a maximum benefit of US$ 3,000 per 12-month period
  • Coverage of up to US$ 10,000 in extreme cases

MasterRental™

MasterRental is a smart way to save money and receive valuable insurance coverage against accidental collision, theft, fire or vandalism when renting a vehicle with an eligible MasterCard Black card.

  • Coverage of up to US$ 75,000 for car rentals up to 60 days
  • Global coverage when traveling (select markets excluded)

You must Decline any/all partial or full collision damage insurance or similar collision damage and loss damage waiver (CDW/LDW) offered by the Rental Company.

MasterRental will not apply for collision coverage, loss or damage when another insurance policy protects the vehicle.

Priority Pass™ Airport Lounge Access

Priority Pass Airport Lounge Access provides eligible MasterCard Black cardholders with access to, and all of the privileges of, more than 600 VIP lounges in major airports in over 100 countries worldwide.

No matter what airline, what frequent flyer membership, or class of ticket purchased, eligible cardholders may enjoy all of the amenities that comes with a convenient and luxurious airport lounge while waiting for their flight.

This benefit is provided and administered by Priority Pass where available.

MasterCard Black™ Concierge

MasterCard Black cardholders have demanding and busy lives, so they often can benefit from extra support and help. The MasterCard Black Concierge service is like having a personal assistant on call 24/7/365. The concierge agents themselves are highly experienced and specialized, and strive to fulfill every cardholder request resourcefully, efficiently and, often, with a little touch of magic.

With more than 60 offices around the world and a staff of concierges speaking 35 languages, no matter where in the world the cardholder finds himself/herself, the MasterCard Black Concierge agents channel their passion and attention to detail into delivering above and beyond the cardholder's expectations.

Whenever cardholders need assistance they can talk to a concierge "live" by telephone. MasterCard Black Concierge offers global service, but the knowledge and expertise is local, allowing the ability to offer all types of assistance, tailored to each cardholder's specific needs, and fulfill an extensive range of cardholder requests, including but not limited to:

  • Information: For business and leisure trips the concierge team can provide details and advice on travel destinations, business etiquette in foreign countries, passport and visa requirements, and weather. They can also provide information on tour dates, entertainment events, sports schedules, trade fairs and exhibitions, as well as restaurant recommendations in cities around the world.
  • Reminders: Cardholders can register all of their special dates – including anniversaries, birthdays, expiration of documents, renewal of insurance policies, holidays – and be sure never again to forget an important day or deadline.
  • Referrals: If cardholders need help in locating trustworthy and reliable services, the concierges can refer them to business services (e.g. secretaries, courier services), local and home services (e.g. plumbers/electricians, babysitters, language schools, personal trainers, etc.), and professional services (e.g. doctors, dentists, legal services, vaccination and ambulance services). The concierges have these details, and much more, at their fingertips.
  • Travel Issues & Arrangements: Making the travel experience stress-free is the concierges'' goal, so they are fully equipped to assist with location & recovery of lost baggage (on any airline), location & forwarding of lost property, transportation arrangements (e.g. limo and helicopter booking), charters of yachts, aircraft and private trains, and property location and rental (short term). All designed to let cardholders focus on enjoying their travel time.
  • Entertainment: Our concierge agents are experts in arranging access to all types of entertainment events, from rock and pop concerts, to ballet and opera, sports events, Broadway or West End shows, and all types of nightlife at home and abroad. They can also arrange for special access (e.g. private boxes or backstage visits) as well as attendance of premieres, and entrée to "impossible to get into" events and restaurants.
  • Gift Sourcing & Delivery: Finding the perfect gift takes time – and sometimes global resources. Cardholders can leave that to the concierge team; they are experienced in searching locally and internationally for the perfect item and arranging its purchase and delivery, thus gifting total peace of mind for MasterCard Black cardholders.
  • Special Experiences: The concierge team can support cardholders in investigating a range of special experiences, providing information on how to arrange cooking classes with professional chefs, golf lessons with PGA tour professionals, flights in fighter jets, rental of private islands, safaris and heli-skiing. Figuring out "how to" is more than half the challenge; our concierges make it easy.

For 24 hour assistance, contact MasterCard Black Concierge at the following numbers:

Country
Telephone Number
from Home Country
(Local Toll Free)
Telephone Number
When Travelling Abroad (Direct Dial or Collect)
Mexico
01-800-727-8490
1-636-722-8882
Brazil
0 800-725-2025
1-636-722-8881
Colombia
01-800-012-1274
1-636-722-8882
Caribbean (English)
1-866-723-4549
1-636-722-8883
Argentina
800-266-1370
1-636-722-8882
Chile
1230-020-0488
1-636-722-8882
Peru
0800-77-535
1-636-722-8882
Venezuela
800-240-6543
1-636-722-8882
Dominican Republic
1-888-157-0006
1-636-722-8882
Puerto Rico
888-366-1673
1-636-722-8882
Uruguay
000-411-002-6182
1-636-722-8882
Other CA/SA countries
Not Available
1-636-722-8882
Other CA/SA Countries: Honduras, El Salvador, Costa Rica, Guatemala, Nicaragua, Panama, Ecuador, Paraguay, Bolivia.

MasterCard Black cardholders expect the very best of all aspects of their lifestyle. The Concierge works tirelessly to help achieve that goal.

MasterCard Black™ Premium Privileges

MasterCard Black cardholders are discerning individuals who appreciate the finer things that life has to offer. So, throughout the year, MasterCard collects unique and exclusive opportunities and experiences designed to surpass even the highest expectations.

Working with partners around the world, MasterCard Black offers cardholders a wide range of privileges: constantly changing, limited availability offers to surprise and delight.

  • Shopping: From private shopping events in exclusive stores, to personal shopping and styling, to special discounts and offers, MasterCard Black enriches cardholders’ shopping experiences.
  • Entertainment: Attending the world's best spots and entertainment events is invigorating and exciting, but having special access, unique amenities and the best seats in the house makes it priceless. With MasterCard Black, cardholders can purchase tickets in advance, gain exclusive access and seating, attend special events, for example backstage tours and "meet the cast" cocktails, and, quite simply, enjoy special treatment and recognition. It takes the event experience from invigorating and exciting to incomparable.
  • Dining & Gastronomy: Dining can become an extraordinary experience with the privileges brought to cardholders by MasterCard Black. Not only do they include special access to and amenities in some of the world’s best restaurants, but also complete and unique experiences like cooking classes with some of the great chefs, to private dinners and tastings, wine tastings and appreciation, and even top chefs cooking special dinners in the cardholder's home.
  • Travel: Providing unique and different travel experiences for people who are already world travelers is a challenge, but with the privileges presented by MasterCard Black, travel takes on a different dimension, exceeding all expectations. MasterCard offers a series of exclusive travel packages offering luxury, exploration, adventure and relaxation – something for every travel taste. In addition cardholders can benefit from range of offers and experiences developed especially for them, from airlines, hotels and cruise lines. There is no better way to get the most out of the travel experience.

For the best in entertainment, sports, travel, dining and gastronomy nothing can rival the privileges offered by MasterCard Black. The range of options and the breadth and depth of experiences ensure that MasterCard Black cardholders can fill their lives with priceless and memorable moments.

MasterCard Global Service

MasterCard Global Service provides emergency card-related assistance, any time anywhere, via one toll-free phone call.

Assistance services may include, but not limited to:

  • Global Access (Acceptance and Cash Access)
  • Lost/Stolen Card Reporting
  • Emergency Card Replacement
  • Emergency Cash Advance
  • ATM Locations

Call MasterCard Global Service immediately to report a lost or stolen card and to cancel the account. If there is a need for cash or to make a purchase, with the approval of the issuer, MasterCard will provide the cardholder with a temporary card the next day in the United States and within two business days almost anywhere else.

For more information or assistance, please call the corresponding toll-free MasterCard Global Service number found in the table below.



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The information contained herein is provided solely for the purpose of providing general information. Not intended to be a complete description of all the terms, conditions, limitations, exclusions or other arrangements of any benefit or insurance program provided by or for MasterCard, or MasterCard issuers. For complete information, please refer to the MasterCard Black Guide to Benefits. Questions can be directed to the MasterCard Assistance Center by direct dial or collect call at 1-636-722-8883.