FAQs

Question Are MasterCard® cards accepted globally?
Answer Yes, MasterCard® is accepted around the world at retail outlets and ATM machines, where you see the MasterCard (or Maestro®/Cirrus®) sign. Currently, you can use your card in more than 22 million locations worldwide.
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Question Who should I call if I have problems with my MasterCard card?
Answer If you experience problems with your card, you should contact your issuing bank, whose number will be printed on the back of you card. You can also call our free-phone global Cardholder Services number.
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Question What should I do if I have lost or had my card stolen?
Answer If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separate from your cards/wallet. For help when abroad please see Cardholder Services and contact the number for the country you are in.
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Question Where can I get a list of MasterCard/Cirrus ATM locations?
Answer MasterCard/Cirrus ATM network gives you immediate access to cash wherever you go. To locate an ATM in a particular place, try our ATM Locator or contact your financial institution.
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Question What is the ATM?
Answer An Automated Teller Machine (ATM) allows customers to perform banking transactions anywhere and at anytime. By using a debit or ATM card at an ATM, individuals can withdraw cash from checking or savings accounts, make a deposit or transfer money from one account to another or perform other functions. You can also get cash advances using a credit card at an ATM. Individuals should be aware that many banks charge transaction fees for using another bank’s ATM.
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Question How do I get emergency assistance from MasterCard while traveling away from home?
Answer Call Emergency Services with any card-related need from anywhere in the world. Our global directory will help put you in touch with a representative who speaks your language -- 24 hours a day, 365 days a year.
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Question How do I request a larger line of credit for my credit card account?
Answer The best approach is to talk to the financial institution that issued your card. Contact information can usually be found on the back side of your MasterCard card or on a billing statement.
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Question How can I find out information about my existing MasterCard accounts (such as changing my contact information or requesting additional cards)?
Answer All account-specific information is managed by the bank that issued your card. Contact the customer service department of your bank directly. Contact information can usually be found on the back side of your MasterCard card or on a billing statement.
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