MasterCard® Worldwide

MASTERCARD TRAVEL SERVICES
Terms Of Use

Introduction
MasterCard International Incorporated ("MasterCard" or "We") has engaged Switchfly Software, Inc. ("Switchfly"), a third party provider, to host the MasterCard Travel Services (the "Program") website, a private label airline ticket, hotel, offers and rental car purchase web site (the "Site") and certain authorized travel agencies, such as Hogg Robinson, plc ("HRG") and Carlson Wagonlit Travel ("CWT") (each such travel agency, a "MasterCard Designated Travel Agent") to act solely in the capacity of agent for third party providers and suppliers of air, offers, hotel and car travel ("Third Party Providers") to provide customers of the Program ("Cardholders" or "You") with the ability to purchase airline tickets, offers, hotel accommodations, and car rentals individually or as a "package". The Program is open to MasterCard cardholders in the 50 United States and the District of Columbia only. MasterCard, Switchfly and the MasterCard Designated Travel Agent, together with their parent companies, subsidiaries, affiliates and suppliers, and their respective officers, directors, employees, representatives, agents, representatives and licensors, shall be referred to collectively herein as the "Covered Parties." By accessing and using the Site, you accept and agree to the following terms of use "Terms of Use") without limitation or qualification. If you do not agree with these Terms of Use, please do not use the MasterCard Site.
These terms and conditions of the Program ("Program Terms") govern your use of this Site or any of the services or products made available through this Site and describe your responsibilities regarding such services or products. By using this Site and any of the services or products made available through this Site, you agree and warrant that:

  • You are an individual who: (a) is at least 18 years of age, or alternatively, at least the age of majority in your national or local jurisdiction of legal residence (whichever is greater), and possesses the legal authority to enter into this agreement; (b) is a legal resident of a country that legally permits participation in loyalty programs.
  • All information supplied by You using this Site is true and accurate; and
  • You have read, understood and accepted these Program Terms; and
  • You consent to MasterCard and its authorized third party agents’ processing data that is personal to you, and disclosing such data to third parties (such as air travel suppliers and car rental companies) as necessary to fulfill your redemption order, and transferring data across national borders, including transfer to companies in the United States, in accordance with MasterCard Travel Services Privacy Statement.

If you do not agree with any of the foregoing and/or it is not a truthful and accurate description of you, do not use this Site.
If you require clarification or further information with regard to your transaction, you may call 877-608-2970 during hours of call center operation.

Content
Right to Use Site Content
We are granting you a limited, nonexclusive, revocable license for you to view, share, print or download any Content, as defined below, from the Site for your own personal use. You are not granted the right to license, republish, distribute, copy, assign, sublicense, transfer, sell, prepare of derivative works or other non-personal use any Content on the MasterCard Site. No part of any Content may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use. You may not access or use the Site in any way that could or is intended to damage or impair the Site, or any server or network underlying the Site, or interfere with anyone else's use and enjoyment of the Site. You are also granted a limited, revocable, and nonexclusive right to create a hyperlink to the Site or its any Content therein so long as the link does not portray MasterCard, or its products or services in a false, misleading, derogatory, or otherwise offensive matter or imply a sponsorship or endorsement of your site, page or content by MasterCard.

You may not use automated systems (e.g., robots, spiders, etc.) to access the Site. You agree not to collect personally identifiable information of other users of the Site or to sell or otherwise exploit that information
Except for the limited rights expressly granted herein, all right, title and interest in and to the Site and all Content contained therein are reserved and owned by MasterCard.

MASTERCARD RETAINS THE RIGHT TO DENY ACCESS TO THIS SITE TO ANYONE WITHOUT NOTICE AT ITS COMPLETE DISCRETION FOR ANY REASON, INCLUDING FOR VIOLATION OF ANY OF THESE TERMS OF USE, INCLUDING ANY USE RIGHTS.

Changes to the Site and Terms of Use
MasterCard reserves the right to change or modify Content, materials or information appearing on or in connection with this Site, including, but not limited to, these Terms of Use, at any time without notice to you. MasterCard may at any time revise the Site, including, but not limited to, these Terms of Use by updating the Site including, as applicable, these Terms of Use. You are bound by such revisions and should therefore visit these pages to review the current Terms of Use from time to time. All benefits and offers on the Site are subject to availability and are subject to change or cancellation without notice. Additionally, MasterCard may discontinue the Site and any services in connection with the Site, or a portion thereof, at any time in its sole discretion without notice to you.

Travel-Related Provisions
You agree that:

  • You are responsible for any error in the accuracy of information that You provide in connection with this Site; and
  • You are responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site. Charges from this Site will appear on the monthly credit card statements for your MasterCard credit card, or such other credit card as you may provide to the Program, and
    • Rates for Air, and/or car rentals include all taxes, service charges or other additional fees due at booking. See Taxes and Fees. Airfare prices are not guaranteed until flights are ticketed. Additional charges, taxes, and fees may apply at the time of rental or check-in and will be billed at that time directly to Cardholders. Car rental companies require a credit card at the time you pick up the vehicle.
    • Rates for Hotels quoted before the checkout page exclude all taxes, service charges or other additional fees due at booking. See Taxes and Fees. Additional charges, taxes, and fees may apply at the time of check-in and will be billed at that time directly to Cardholders.
    • AIRLINE FEES: Fees that may apply after the initial ticket purchase – including, but not limited to, (i) fees for itinerary changes or cancellations, (ii) after-purchase upgrades, including preferred or priority seat assignments, (iii) checked baggage fees, or (iv) in-flight food and beverage – are not included in the advertised rates and cannot be paid for by redeeming points and will be the responsibility of the Cardholder. Post-booking fees and charges vary and are determined by the airline carrier, and can vary by airline.
  • You will only use the Site to purchase travel for legitimate travel reservations and/or tickets for You or for another person for whom You are legally authorized to act.; and
  • You will inform any other individuals for whom You purchase reservations and/or tickets of these Program Terms; and
  • You agree to all terms and conditions of purchase imposed by MasterCard and the other Covered Parties.
  • Bookings and transactions require the use of a valid MasterCard credit or debit card.

All policies and procedures are subject to change at any time in our sole discretion without notice.

Prices shown are in U.S. dollars based on rates in effect at the time of booking and are subject to change without notice.

Travel benefits may not be combinable with a travel service provider’s other offers. Certain travel benefits are not available for certain types of cards.

  • AIRLINE TICKETS & POLICIES All airline tickets are subject to the published contract of carriage and rules of the airline carrier on which you will travel. The contract of carriage in use by the applicable airline shall be between the applicable airline and the passenger only. The Covered Parties assume no responsibility in the determination and application of the terms and conditions applicable to this contract of carriage. A supplier that is an air carrier is required to make available to the public the terms of its contract of carriage, and we make available the fare rules for all air carrier tickets before booking.
  • The circumvention of an air carrier's rules, including practices such as back-to-back ticketing (booking two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (booking tickets including segments which the booker does not intend to use in order to circumvent an air carrier's pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flier miles and other benefits, additional charges to the booker's credit card, additional charges collected at the airport, or future invoicing.
  • All flight details should be confirmed with the applicable airline carrier including, without limitation, the schedule of your flight, airline policies, checked baggage charges, checked and carry-on baggage size limitations or restrictions, and any other additional post-booking fees that must be paid directly to the applicable airline points may not be redeemed for any such charges. Airline schedules change frequently. Please reconfirm all flight dates and times with the appropriate airline 72 hours prior to departure. Airlines reserve the right to change aircraft equipment without notice to You or any passenger.
  • MasterCard and the other Covered Parties maintain no control over the personnel, equipment or operations of any airline. MasterCard and the other Covered Parties do not guaranty or insure the services provided by any supplier of air travel and will not be responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, inconvenience, overbooking, irregularity or any consequences there from, which may be occasioned through the neglect or default, or any other action or inaction by any supplier.
  • You agree to abide by the terms and conditions imposed by any supplier with whom you elect to deal and you understand that failure to do so may result in cancellation of your reservation(s) and your being denied access to any flights, and any costs incurred by a Covered Party as a result of such violation. MasterCard and the other Covered Parties are not responsible for any such action by air carriers due to your failure to abide by such air carrier’s rules.
  • Neither MasterCard nor the other Covered Parties, nor any provider of air traffic data makes any promises or guarantees as to the accuracy, completeness, or adequacy of any delay or other air traffic management information on this site, and expressly disclaims liability for any errors and omissions.

Travel reservations are subject to the rules of each supplier on your itinerary. A valid passport is required for U.S. citizens traveling internationally. Foreign travelers, please check with your consulate for visa travel requirements.

We recommend that you contact an independent insurance carrier to protect your travel investment.

Electronic documents such as e-confirmations and e-documents will be provided to the email address given by the customer at the time of booking. MasterCard and the other Covered Entities are not responsible for any change in the contact information provided by the customer at the time of booking.

Contact information: To reach HRG, a MasterCard Designated travel agent, call 877-608-2970 . The call center is open 24 hours a day, 7 days a week, every day of the year.

Additional Travel Information and Terms
A government issued picture ID is required for all domestic travel. Additional identification such as a passport, visa and certain health requirements may be required for travel outside the United States. For foreign entry requirements, go to travel.state.gov/travel or contact the embassy/consulate of the country to which you are travelling, to determine entry documentation and other requirements, such as immunizations that must be satisfied by you, including return entry into the United States. It is your responsibility to obtain proper travel identification and satisfy all other requirements for the destination. Carriers cannot board any passenger who fails to carry required documents. Passenger identification must match the name on the airline reservation or ticket(s). Some airlines may require you to show the credit card used as payment for your ticket(s).

Minors under the age of 18 who are traveling with only one parent may be required to have additional documentation. Please contact your airline or the embassy/consulate of the country to which you are traveling for additional information.

The "Covered Parties" has no special knowledge regarding the suitability for disabled persons for any travel itinerary. The "Covered Parties" also has no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.

For information concerning possible dangers at international destinations, we recommend contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225.

For medical information, we recommend contacting the Centers for Disease Control at 404-332-4559. For foreign health requirements and dangers, go to http://wwwn.cdc.gov/travel

  • BANKRUPTCY OR FLIGHT CHANGES, DELAYS OR CANCELLATIONS MasterCard and each other Covered Party shall have no liability if a travel provider is not able to honor an airline ticket purchased through this Site for any reason, including, without limitation, bankruptcy proceedings, strikes, labor shortages or flight delays, overbooking, cancellations or termination of service. Ticketed passengers may be entitled to refunds from the airline providing the transportation depending on the terms of the contract of carriage and other applicable rules of the airline.
  • ITINERARY CHANGES OR CANCELLATIONS At the time of purchase, all ticket purchases are deemed final and cannot be cancelled, refunded, exchanged, or transferred to any other person. Accordingly, carefully review your ticket purchases for any errors or discrepancies prior to purchase. If you need to make changes to your travel itinerary, please call the applicable customer service number listed on your email confirmation. In certain circumstances, changes may not be possible. If changes to the travel itinerary are possible, based on the applicable contract of carriage and other rules and regulations for the applicable airline, such changes may be subject to (i) an increase in airfare and related taxes, fees, and charges, (ii) change or service fees charged by the airline, and (iii) certain additional service fees. No such additional fees, charges, or airfare may be paid for by the redemption of points. Such fees and charges may be quoted and charged in US Dollars only, even if part of your original purchase was made in another currency. Tickets may not be reassigned or transferred to a different airline. Most airline tickets do not retain any value if not cancelled prior to departure.
  • PASSENGER NAME AND IDENTIFICATION. All airline tickets purchased on the Site must be purchased in the exact name of the person traveling which, to the extent applicable, must be identical to the name that appears on the traveler's passport or other government-issued identification card. Airline passengers must present a government-issued form of identification at the airport on the day of travel. Once purchased, tickets are not transferable
  • INTERNATIONAL TRAVEL RESTRICTIONS. Due to ticketing restrictions, you cannot book a ticket on the Site for travel to or from Iran, Cuba, or North Korea. In addition, Members that are residents of China may not book tickets on the Site for travel domestically within China.
  • INTERNATIONAL TRAVEL REQUIREMENTS: International travel generally requires the passenger to possess a valid passport. Visa policies vary by country and any necessary visas are the sole responsibility of the traveler and must be obtained prior to departure. Travelers are responsible for complying with all government travel requirements, and presenting exit, entry and other required documents such as passports and visas.
  • REQUIREMENTS FOR CHILDREN: Children under the age of 18 traveling internationally without one or both of their natural parents must carry a notarized letter of permission from the absent parent or parents. Other document requirements may apply depending on the airline and are the sole responsibility of the traveler. You cannot book a ticket on the Site for an unaccompanied child who will be under the age of 18 at the time of travel.

Travel reservations are subject to the rules of each Supplier on your itinerary. The information and descriptions given about the Suppliers are believed to be accurate, but MasterCard makes no warranty or representation regarding the information and descriptions.

The passenger's ticket(s), when issued, shall constitute the sole contract between the Third Party Supplier and the purchaser and/or passenger. MasterCard shall have no responsibility for any credit or voucher issued by any Third Party Supplier, and any questions or issues you may have with respect to such credit or voucher must be addressed directly with the Third Party Supplier.

All airline tickets are subject to the published conditions of carriage and rules of the applicable airline. The contract of carriage in use by the applicable airline shall be between the applicable airline and the passenger. All flight details should be confirmed with the applicable airline including, without limitation, the schedule of your flight, airline policies, baggage charges, size limitations, or restrictions, and any other additional fees that must be paid directly to the applicable airline. MasterCard and the other Covered Parties maintain no control over the personnel, equipment or operations of any airline. MasterCard and the other Covered Parties do not guaranty or insure the services provided by any supplier of air travel. You agree to abide by the terms and conditions imposed by any supplier with whom you elect to deal and you understand that failure to do so may result in cancellation of your reservation(s) and your being denied access to any flights, and any costs incurred by a Covered Party as a result of such violation.

Special requests made to a Third Party Supplier are on a request only basis and cannot be guaranteed. Fees, taxes and charges may apply, depending on the service request.

Upgrades are not permitted on certain itineraries. Please check with the Third Party Supplier directly.

Third Party Supplier policies are subject to change at any time without notice.

MasterCard is not responsible for any lost or damaged luggage before, during or after travel.

Certain rate types do not permit credit for airline frequent flyer programs or car or hotel loyalty programs.

Baggage Fees
Baggage policies and fees vary by Third Party Supplier and are not included in the rates advertised on this Site. Please check with the Third Party Supplier for baggage charges, size limitations, weight and other restrictions.

Destination Taxes
Government imposed departure or entry taxes may not be included in ticket taxes. Passengers should be prepared to pay these taxes on location.

Payment
Full payment with a credit card is required to make a reservation. Payment is due in full at the time of confirmation and may be made using a MasterCard credit or debit card only. Should an error occur in processing your credit card for applicable charges, the operating company for MasterCard reserves the right to resubmit the charge to your credit card company. The operating company also reserves the right to re-invoice your reservation should an error be made in computing your vacation price. Rates are subject to change, including, but not limited to, increases in or establishments of surcharges, applicable taxes, government fees, and airfare and hotel prices.

Hotel Taxes and Service Fees: MasterCard Travel Services markets hotels under a "prepaid/merchant" model (except for CWT World and World Elite (Luxury Hotels & Resorts Portfolio) hotel properties) which are paid for at the hotel property at the time of check-out). Where the “prepaid/merchant” model applies, a MasterCard Designated Travel Agent collects the designated amount from you in advance and manages the payments to the hotel on your behalf. In connection with facilitating your hotel arrangement, the amount you are charged may not include all taxes and service fees. This amount includes an estimate to recover the amount we pay to the hotel related to your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, goods and services tax, and/or other similar taxes. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate MasterCard Travel Services for its services, as well as covering costs incurred in connection with handling your reservation. The amount paid to the hotel at the time of booking does not include any extra person charges, incidentals, gratuities, or other charges incurred during your stay. You will be fully responsible for any excess charges or fees incurred by you during your stay and related taxes. There will be no refund for unused services or early check-out.
MasterCard is not the vendor collecting and remitting taxes to the applicable taxing authorities. The participating hotels, as vendors, include all applicable taxes in the amount billed to the MasterCard Designated Travel Agent and the MasterCard Designated Travel Agent pays over such amounts directly to the participating hotels and other vendors. Neither MasterCard nor the MasterCard Designated Travel Agent are co-vendors associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

Cancellations
A cancellation is defined as any change made to the name of a traveler when booked (name change), the substitution of one traveler in place of another, a reduction to the number in the party, reduction of a portion of the package, and/or the termination of the entire trip. Changing the date of departure or return date is also classified as a cancellation. All other changes are defined as a revision.

Change/Cancellation Policy – If your plans change, your right to a refund is limited. A $(30) per person cancellation/change fee will apply (if cancellation or change can be made as described in these Terms or as otherwise described at the time of booking) PLUS applicable Third Party Supplier cancellation fee’s as described below:

  • Airline tickets are NON REFUNDABLE once purchased.
  • All ticket purchases are final and cannot be cancelled, refunded, exchanged, or transferred, except as provided for herein. Accordingly, carefully review your ticket purchases for any errors or discrepancies prior to purchase. If you need to make changes to your travel itinerary, call the applicable customer service number listed on the Site. In certain circumstances, changes may not be possible. If changes are possible, changes to travel itinerary shall be subject to fees charged by suppliers of air travel and possible additional service fees.
  • Hotel reservations cancellations are permitted and are subject to individual supplier cancellation policies. Failure to cancel prior to scheduled check-in time will be considered a no-show and will not be eligible for refund.
  • Car Rental cancellations are permitted and are subject to individual supplier cancellation policies.

Separate cancellation penalties may apply to holiday or special event departures in addition to non-refundable deposits.

Penalties – All penalties will be in addition to any Third Party Supplier penalties and are subject to change at any time.

Package Revisions
Your credit card will be charged for the full amount of your package at the time of booking. You may have separate credit card charges for each product in the package, totaling the amount quoted for your package. No aspect of the package is guaranteed (including price, availability or dates of travel) until full payment is received.

All travelers must travel on the same itinerary. Individual travelers cannot be added or deleted from a package after booking.

Any changes must be made directly through the Program call centers and shall be subject to a $30 revision fee per person plus applicable Third Party Supplier penalties as defined below (other than those subject to cancellation penalties listed above):

Airline Ticket Changes – The change policy is set by the individual airline. Changes to travel dates or destination may be allowed and are subject to the rules of the airline. Additional airfare and/or exchange fees may apply. NAME CHANGES on airline reservations are not permitted.

Hotel Change Policies – Changes to hotel reservations are allowed subject to individual supplier policies. Third Party Supplier change fees may apply.

Car Rental Policies – Changes to a car rental reservation are allowed. Third Party Supplier change fees may apply.

Car Rental Rules:
Driver must be at least 25 years of age and in possession of a valid driver's license and a major credit card in their name.
Driver’s must have a good driving record and car rental companies reserve the right to verify driver’s records.

MasterCard Travel Services markets car rentals under a "prepaid/merchant" model , where a MasterCard Designated Travel Agent collects the designated amount from you in advance and manages payment to the car rental company on your behalf.

Car cost may not include drop charges, tolls, taxes, surcharges, upgrades, recoupment fees, airport fees, insurance waivers, fuel, and optional charges such as protection options, special equipment and additional drivers. All such additional charges must be paid directly to the car rental company.

An underage fee will apply for drivers between the ages of 21-24 years. Additional charges may apply to drivers 60 years of age or older.

Rental charges are based on each 24-hour period commencing at time of rental, with any additional hours subject to extra charge.

A major credit card or a cash deposit is required to protect against incidental charges and damages, payable directly to the car rental company.

Car rental companies will not refund any unused portion of a rental.

One way rentals are not allowed.

No shows are non-refundable and will result in a total forfeiture of any payments made.

The early return of car rentals is not eligible for a refund.

Cancellation fees, rental terms, and any additional taxes, fees and surcharges are subject to change without notice, may vary by location, and may be charged to the customer at pick-up.

International car rentals may require a 3-day minimum rental. Any international rentals less than 3 days may be charged the 3-day rental rate.

Geographic and cross border restrictions may apply.

Some Suppliers require a good driving record. Outside the US minimum and maximum age requirements may vary. Suppliers reserve the right to deny car rentals for any reason, including past driving records.

Local renters and renters driving out of state/country may be subject to additional restrictions.

Please contact your insurance company if you are unsure whether to accept rental car company insurance.

Hotel Rules:
Some hotels require a resort fee payable at the time of check in. These fees are not included in the total price displayed online.

No shows are non-refundable and will result in a total forfeiture of any payments made

Early check-out from a hotel is not subject to a refund.

Contact the MasterCard Designated Travel Agent via the number listed on your itinerary for all cancellation or modification requests.

Cancellations or modifications handled by the property directly may result in additional fees. When canceling hotel reservations, you will be held responsible for charges if you do not ask for and retain your cancellation number.

Hotel reservations include room and applicable taxes only. Any additional hotel charges, such as resort fees and hotel energy surcharges and any charges for incidentals that you incur while traveling are not included in your reservation rate and must be paid directly by you to the hotel.

Incidental charges may include but are not limited to parking fees, baby-sitting, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, and gratuities.

Hotels may not have actual traveler’s names until just prior to arrival.

The hotel may require a major credit card, in the name of one of the guests, or a cash deposit upon check-in.

Reservations do not include services not specified in the reservation confirmation.

Airline Rules: A government issued photo I.D. is required at check in for all airline travel. Government issued I.D. includes a valid driver’s license or passport. A passport is required for all travel outside of the United States. For visa requirements, please contact the U.S. Consulate for the individual country you are traveling to if outside of the United States.
The name on the airline reservation must match exactly the name as it appears on the government issued I.D.

It is the responsibility of the traveler to ensure the name is spelled correctly at the time of booking. Name Changes are not permitted on airline reservations.

Failure to use any part of your airline reservation may result in cancellation of continuing or return flight reservations. You must advise the airlines if your travel plans change en route.

Refunds or exchanges are not allowed for NO-SHOWED airline reservations.

Advance seat assignments if available and allowed by the airline are not guaranteed. Please inquire with the airline directly about your boarding passes.

Flight schedules are subject to change. We are not responsible for any flight schedule changes made by the airlines. Please re-confirm each flight at least 48 hours prior to departure for domestic flights and 72 hours in advance for international flights. Reconfirmation of flights is mandatory when returning from Canada, Mexico, Hawaii and all international destinations.

Baggage allowances: Vary by airline & all baggage fees are payable directly to the airline and therefore will not be included in your package price.

Airfare is typically non-refundable. In some cases airfare allows for changes or cancellations. If you are canceling your trip, you must contact HRG, the MasterCard Designated Travel Agent at 877-608-2970, who will advise you of eligibility for refund. No refunds will be made for missed or unused services or inclusions. If you accept a refund, you waive all other rights and remedies under applicable law.

Airline penalties are in addition to all other penalties detailed above and are subject to change at any time without notice.

Additional costs, fees and taxes are your sole responsibility. These costs, fees and taxes may include without limitation any cost for shipping and handling, any change or cancellation to the itinerary, any fare increase resulting from a change, and baggage charges.

You should check with each airline regarding its specific boarding and check-in requirements.

Turboprop aircraft may exist on your itinerary. Airlines reserve the right to change aircraft equipment without notice to the booking travel agency or the consumer.

Please review your itinerary, as code-share flights may exist. If a code-share flight exists in your itinerary, passengers must check in with the operating airline on day of departure.

All tickets will be issued at time of booking as e-tickets, unless e-tickets are unavailable due to airline restrictions.

If your ticket(s) is lost, stolen, or destroyed, contact us immediately for details on how to process your claim. Until any permitted refund or credit is completed by the issuing airline, you remain legally responsible for payment, in full, of the lost, stolen, or destroyed ticket(s).

RESPONSIBILITIES
Customer Responsibilities: You are responsible for examining and verifying all information and ensuring that you understand all of the policies, fees and requirements to which you are subject. You must check in at least two hours prior to the scheduled departure and report to the gate at least 30 minutes before departure time. Failure to comply with these conditions may result in the loss of your seat. You must call or visit the airline’s web site to verify flight times the evening prior to departure. You must comply with the airlines baggage restrictions as posted by each airline. Please contact your airline for current fees and policies. Your rights and remedies set forth herein are in addition to any other rights and remedies under applicable law, but if you agree to a refund, you waive all other remedies. Unless you file any claim you may have with [HRG, MasterCard’s Designated Travel Agent] within 30 days after the termination of your trip, all parties are released from further liability.

IN NO EVENT SHALL MASTERCARD OR ANY OTHER COVERED PARTY BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE, THESE FLIGHTS TERMS, PURCHASE OF, OR REDEMPTION OF ANY POINTS FOR, AIRLINE TICKETS, THE USE OF THE AIRLINE TICKETS OR ANY ASSOCIATED TRAVEL, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, except as set forth below, MasterCard and the other Covered Parties accept no responsibility for any damage and/or delay due to any Third Party Suppliers cancellations, shortages, sickness, pilferage, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism or causes beyond the Covered Parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Third Party Supplier’s breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Third Party Supplier (including any liability in tort), as to any products and/or services available through this Site. Neither MasterCard nor any other Covered Party shall be responsible for any Third Party Supplier’s failure to comply with these Program Terms nor for any Third Party Suppliers failure to comply with applicable federal, state, provincial and local law. If, notwithstanding the above, MasterCard or any other Covered Party is found liable for any loss or damage relating to the use of this Site, you agree the liability of any such party shall in no event exceed the amount of $100. Some states, to the extent their law might be deemed to apply notwithstanding the selection of New York law as described below, do not allow the limitation of liability, so the foregoing limitations might not apply to you.

MasterCard Designated Travel Agent Responsibilities: The MasterCard Designated Travel Agent is responsible to you for making the applicable arrangements for transportation, accommodations and services being booked through such MasterCard Designated Travel Agent. The responsibility of the MasterCard Designated Travel Agent, Switchfly or MasterCard does not extend to any liability for personal injury or property damage arising out of or caused by any negligent act or omission on the part of any air carrier, hotel operator, ground transportation contractor, optional tour operator or any person rendering any services being offered. The MasterCard Designated Travel Agent, Switchfly and MasterCard are not responsible for: (i) any changes made by scheduled air carriers which are beyond our control (this includes, but is not limited to, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule); or (ii) damage, delay or vacations affected by weather or other force majeure events beyond our control. In no event shall any Covered Party be liable for consequential damages. The MasterCard Designated Travel Agent reserves the right to substitute hotel accommodations, if necessary, due to circumstances beyond its control. Special requests such as room location, special meals or assistance will be communicated to the appropriate party, but cannot be guaranteed. Specials may be withdrawn at any time. Rates are based on availability.

Air Carriers' Responsibilities: Air carriers operating scheduled air shall not be liable for any loss, injury, accident, delay or irregularity which may occur by reason of defect or through the acts or omissions of any person or company performing or rendering the services described in vacation brochures, web sites and/or flyers. The services described in vacation brochures/web sites/flyers other than air carriage furnished by those air carriers directly named are furnished by independent contractors who are not servants, joint ventures or partners with the named air carriers.
Important Notice: Neither MasterCard Designated Travel Agents, MasterCard nor Switchfly nor any of their affiliates and their employees, officers, directors and shareholders (collectively, MasterCard Travel Services) owns, controls or operates any hotel or any air, land or water transportation vehicles or companies of any kind, including without limitation, airplanes, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies which may offer excursions or tours. MasterCard Designated Travel Agents, MasterCard and Switchfly occasionally enter into contracts with hotels and air, land or water transportation companies, but all such entitles are owned and operated by independent contractors. MasterCard Designated Travel Agents, MasterCard nor Switchfly are responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond their control. MasterCard Travel Services ’s name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches or elsewhere during your vacation. This use of MasterCard Travel Service’s name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that MasterCard owns, controls or operates any entity displaying such a sign, or that MasterCard employs or controls any person holding or displaying such a sign.

MasterCard Designated Travel Agents act only as an agent for the passenger in regards to travel, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to a defect in any vehicle, acts of God, war, riots, or by any company or person involved in conveying the passenger or in carrying out travel arrangements.

MasterCard Designated Travel Agents reserve the right to make minor adjustments in the passenger’s travel itinerary and to cancel any trip prior to departure. In the event of trip cancellation, a full refund will constitute a full settlement of all liability. The issuance of vouchers or tickets shall be deemed to be your consent to the above terms. The passenger's ticket(s), when issued, shall constitute the sole contract between the applicable Third Party Supplier and the purchaser and/or passenger, and the MasterCard Designated Travel Agent shall have no liability for any actions or omissions of the Third Party Supplier. In addition, the MasterCard Designated Travel Agent shall have no responsibility for any credit or voucher issued by any Third Party Supplier, and any questions or issues you may have with respect to such credit or voucher must be addressed directly with the Third Party Supplier.

All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not under the control of the MasterCard Designated Travel Agent, since changes in government regulations and labor agreements cannot always be anticipated. The MasterCard Designated Travel Agent is not responsible for any changes initiated by the passenger after departure.

THE INFORMATION PUBLISHED ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. NEITHER MASTERCARD DESIGNATED TRAVEL AGENTS, MASTERCARD NOR SWITCHFLY NOR ANY OF THEIR AFFILIATES GUARANTEE THE ACCURACY OF, OR RELATING TO, THE INFORMATION AND DESCRIPTIONS ON THE SITE, INCLUDING BUT NOT LIMITED TO INFORMATION AND DESCRIPTIONS OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.).THIS INFORMTAION INCLUDES, AMONG OTHER THINGS, INFORMATION PROVIDED BY THE SUPPLIERS. MASTERCARD DESIGNATED TRAVEL AGENTS, MASTERCARD AND SWITCHFLY AND THEIR AFFILIATES DO HEREBY DISCLAIM LIABILITY FOR ANY SUCH INACCURACIES.

THE COVERED PARTIES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE FOR ANY PURPOSE, AND THE INCLUSION OF ANY PRODUCTS OR SERVICES ON THIS SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY ANY COVERED PARTY. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE COVERED PARTIES DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE THIRD PARTY SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF MASTERCARD DESIGNATED TRAVEL AGENTS, MASTERCARD OR SWITCHFLY OR THEIR AFFILIATES. NEITHER MASTERCARD DESIGNATED TRAVEL AGENTS, MASTERCARD NOR SWITCHFLY NOR THEIR AFFILIATES ARE LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.

THE MASTERCARD DESIGNATED TRAVEL AGENTS HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSE BEYOND THEIR DIRECT CONTROL, AND THEY SHALL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR OTHER AUTHORITY.

IN NO EVENT SHALL HRG, CWT, ANY OTHER MASTERCARD DESIGNATED TRAVEL AGENT OR THE SUPPLIERS OR ANY OF THEIR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF HRG, ITS AFFILIATES, AND/OR THE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SELLER OF TRAVEL INFORMATION
Certain travel services are provided by HRG, who acts only as an agent. State Seller of Travel registration numbers for HRG are: Washington (602809645), Iowa (TA #1141), Florida (ST38996), Hawaii (6974) and California (2114186). Certain travel services (such as for the Luxury Hotels & Resorts program) are provided by CWT, who acts only as an agent. Carlson Wagonlit Travel is registered as a Seller of Travel with the Attorney General's Office of the State of California CST # 2036517-50, with the State of Washington UBI#601819243 and with the State of Iowa Secretary of State #873. Registration as a Seller of Travel does not constitute approval by the State of California.

Applicable Law: It is agreed by and between you and MasterCard Travel Services that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be litigated, if at all, in and before a court located in the state of New York, U.S.A., to the exclusion of any other state or country.

Photographs and maps shown are for informational purposes only.

ADDITIONAL GENERAL PROGRAM AND WEBSITE TERMS
Intellectual Property Rights
The Site Content is protected by applicable intellectual property laws and all Content is owned by MasterCard or used by MasterCard under a license or with permission. All text, formatting (including without limitation the selection, coordination and arrangement of materials on the Site, and the images, graphics, animation, tools, widgets, applications, commercials, videos, music, sounds, articles, copy, creative materials, photos, trademarks, service marks, trade names, and logos, and other materials and information on this Site are subject to the intellectual property rights of MasterCard, its subsidiaries and affiliates, and their respective licensors and licensees (collectively "Content"). These materials may not be copied, reverse engineered, decompiled, disassembled, modified, reposted to other web sites, framed, deep linked to, changed, or otherwise distributed, redistributed, licensed, sublicensed or transferred in any form by you. Nothing contained on the Site shall be construed as granting, by implication, estoppel or otherwise, any license or right to make commercial use of any MasterCard trademark, intellectual property right or copyrighted material without MasterCard's prior written permission. The trademarks, logos, trade names and service marks, whether registered or unregistered (collectively the "Trademarks") displayed on the MasterCard Site are Trademarks of MasterCard and its third party alliance partners. Nothing contained on the Site should be construed as granting by implication or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of MasterCard or such third party that may own the Trademark. Any unauthorized commercial use of these materials will violate MasterCard's intellectual property rights and will be subject to MasterCard's full legal rights and remedies.

Copyright Complaints
In operating the Site, MasterCard may act as a "services provider" (as defined by DMCA) and offer services as online provider of materials and links to third party web sites. As a result, third party materials that MasterCard does not own or control may be transmitted, stored, accessed or otherwise made available using the Site. MasterCard has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site and has adopted a policy that provides for the immediate removal of any content or the suspension of any user that is found to have infringed on the rights of MasterCard or of a third party, or that has otherwise violated any intellectual property laws or regulations, or this Agreement. If you believe any material available through the Site infringes a copyright, you should notify MasterCard using the notice procedure for claimed infringement under the DMCA (17 U.S.C. Sect. 512(c)(2)). MasterCard will respond expeditiously to remove or disable access to the material claimed to be infringing and will follow the procedures specified in the DMCA to resolve the claim between the notifying party and the alleged infringer who provided the Content. You should address infringement notices under the DMCA to: Copyright Agent, 2000 Purchase Street, Purchase, NY 10577, Attn: Law Department or to copyrightagent@mastercard.com.

Please provide the following notice:

  1. Identify the copyrighted work or other intellectual property that you claim has been infringed;
  2. Identify the copyrighted work or other intellectual property that you claim has been infringed;
  3. Identify the material on the Site that you claim is infringing, with enough detail so that MasterCard may locate it on the Site;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you declaring under penalty of perjury that (a) the above information in your notice is accurate, and (b) that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner;
  6. Your address, telephone number, and email address; and
  7. Your physical or electronic signature

MasterCard may give notice to its users of any infringement notice by means of a general notice on any of its websites, electronic mail to a user's e-mail address in its records, or by written communication sent by first-class mail to a user's physical address in its records. If you receive such an infringement notice, you may provide counter-notification in writing to the designated agent that includes the information below. To be effective, the counter-notification must be a written communication that includes the following:

  1. Your physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; an
  4. Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a Federal District Court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which we may be found, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

Interactive Forums and Groups and Feedback
User Submissions and Conduct
As a user of the Site you may submit your comments, which may consist of textual content and potentially photos, videos, images audio files, other types of content and links to such content if allowed by the Site (collectively referred to as "User Submissions"). You will be solely responsible for your own User Submissions and the consequences of posting or publishing them. In connection with User Submissions, you affirm, represent, and/or warrant that: the User Submission is your original work and that you own or have the necessary licenses, rights, consents, and permissions to use and authorize MasterCard to use any and all User Submissions in any and all media now known or hereinafter invented without territorial or time limitations and without compensation, and have all necessary consents to collect, use and disclose any personally identifiable information, images or likeness contained or displayed in any and all User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the Site and this Agreement. You agree that you will not submit as part of any User Submission any material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner and the necessary consents from any individuals whose personally identifiable information is contained in such material to post the material and to grant MasterCard all of the license rights granted herein. Furthermore, you warrant and represent that you will disclose the existence of any patent registrations or pending applications held by you which relate in any way to your User Submission.

You acknowledge and agree that no confidential relationship or obligation of secrecy or confidentiality is established between you and MasterCard regarding the User Submission, despite any statement or legend to the contrary on the User Submission and any related materials

Ownership And Use of User Submissions
By making a User Submission, you understand that you are granting MasterCard a worldwide, perpetual, royalty-free, fully-paid, irrevocable, sublicensable, transferrable, non-exclusive license in and to the User Submission (including under copyright, patent, and trademark law), including the right to edit, change, and create derivative works, and any concepts or ideas contained in the User Submission, including the documents, artwork, statements, drawings, outlines, proofs, displays, photographs, footage, outtakes, musical scores, audio and video footage, discs, whether in print or electronic form, produced or created by you as part of the User Submission. The license you are granting to MasterCard includes the right of MasterCard and its designees to reproduce the User Submission, prepare other works using the User Submission, combine your User Submission with other works, and alter, translate, distribute copies, display, perform, license and apply for copyright registration of the transformed User Submission in the name of MasterCard throughout the world in perpetuity in any media that now exists or may exist in the future. For example, the above grant permits MasterCard and its designees to use only certain portions of your User Submission, rerecord or modify any audio tracks or visual images you provide, rewrite the User Submission, and/or incorporate other materials, either created by MasterCard or licensed from others, with your Submission. If we create other works using the User Submission, those works will be owned by us and may be used in accordance with these guidelines, and shall not be subject to your approval.

By making a User Submission, you are waiving and agreeing not to assert any copyrights or "moral" rights or claim resulting from our alteration of the Submission or any photograph(s), footage, illustrations, statements or other work contained in the Submission. You are also agreeing to appoint MasterCard as your irrevocable attorney-in-fact with respect to the User Submission, with the right to execute and deliver any documents, in your name and on your behalf, to ensure that MasterCard can use the User Submission that you are licensing in any way MasterCard sees fit to own and protect the rights in any derivative works created from your User Submission, and to have the User Submission removed from any other website or forum.

Upon request of MasterCard, you shall execute and deliver such additional instrument of license, as may be solely deemed by MasterCard, reasonably necessary to establish MasterCard's ability to use the User Submission as it sees fit and that "Moral Rights of Authors" are waived under these Terms and Conditions. Should MasterCard fail to request the said license instrument as stated, that shall not be deemed a waiver of MasterCard's rights and MasterCard may at a later time request the instrument.

Submissions or Feedback
From time to time, we may ask that you for your feedback on MasterCard's Site and products and/or services. Any communication or material you transmit or post will be (a) treated as non-confidential and non-proprietary by MasterCard, (b) become the property of MasterCard and MasterCard shall exclusively now and hereinafter own all rights, title and interest therein, and (c) used without restriction by MasterCard licensees and affiliates at its sole discretion without any obligation, compensation or other liability to you. Such use may be for any purpose whatsoever, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting whole or in part, in any medium and in any manner, now known or later developed, on this Site or otherwise. And MasterCard shall be under no obligation to respond to any such communication. Notwithstanding the foregoing, MasterCard maintains a policy of not accepting or considering any creative ideas, suggestions or materials from the public regarding its products and services ("Submissions"), and therefore, you should not make any Submissions to MasterCard in any communications through this Site or otherwise. Nonetheless, if you do send us a Submission, despite our request not to do so, then such Submission shall immediately become the property of MasterCard and MasterCard shall exclusively now and hereinafter own all rights, title and interest therein. Furthermore, MasterCard shall be free to use any Submissions for any purpose whatsoever, including, but not limited to, developing and marketing products and services. MasterCard shall not be liable for such use or disclosure of such Submission or for any similarities in the Submission and any future MasterCard products and services.

Merchant and Merchants Offers
Merchants may provide to MasterCard certain discounts, rebates or other benefits (e.g. free shipping) on the purchases of tickets, events, activities, goods and services ("Offers") that will be available for your purchase on the MasterCard Site. Such Offers are subject to certain terms and conditions and may change at any time without notice to you. With respect to Offers the following shall apply:

  • Offers are NON REFUNDABLE once purchased
  • Offers cannot be cancelled or exchanged
  • Subject to merchant approval, Offers may be transferred
  • No-shows are non-refundable and will result in a total forfeiture of any payments made
  • Age restrictions may apply
  • Offers are not redeemable for cash (in whole or in part)
  • MasterCard is not responsible for lost or stolen Offers purchased by you. If your Offer is lost please call (877) 608-2970. Please note the merchant will only honor the first Offer redeemed
  • The Offer can only be used for the goods or services detailed in the Offer. It cannot be combined with any other good or service sold by the merchant nor can it be used towards any goods or services previously purchased by you from the merchant.
  • Geographic and cross border restrictions may apply

MasterCard will not be liable for any loss or damage incurred as a result of any interaction between you and a merchant with respect to such Offers. While MasterCard attempts to provide accurate descriptions of Offers, MasterCard cannot warrant the accuracy, completeness, or adequacy of information provided. Except as set forth herein, all matters, including but not limited to the description of the Offer, delivery of goods and services, and warranties are solely and strictly between you and the applicable merchants. You acknowledge that MasterCard and does not endorse or warrant the merchants that are accessible through the MasterCard Site nor the Offers that they provide. MasterCard may change any offerings, suppliers, vendors, travel agents or other providers at any time without notice to you and may terminate any offering at any time. The goods and services described herein are offered and provided by third party merchants and MasterCard is not responsible for any losses related to the offer, fulfillment or use of the goods or services. You may be responsible for sales, value added or use taxes.
By purchasing the Offer you accept and agree to the above terms and conditions as well as these Terms of Use. For purposes of the Terms of Use, the merchants detailed above shall be considered Third Party Suppliers.

Sweepstakes/Offers
From time to time, We make you aware of certain MasterCard related sweepstakes or other promotions. All such sweepstakes and promotions are subject to the Official Rules for such sweepstakes and promotions and all related applicable laws, regulations and statutes.

Third Party Content and Links to Other Web Sites
The MasterCard Site may contain third party content and links to other web sites that are completely independent of this Site. Third-party content and links are included solely for the convenience of users and do not constitute any approval, endorsement or warranty by MasterCard. Moreover, MasterCard are not responsible for the accuracy, completeness, or reliability of third-party information, or the products or services offered or sold through any linked webs site and you assume sole responsibility for the use of third-party information. Any agreements, transactions, or other arrangements made between you and such third party are made solely at your own risk. When you click on a third-party link, you will leave the MasterCard Site. Any personal information you submit on the resulting site will not be collected or controlled by MasterCard but will be subject to the privacy notice or terms of use of the resulting site. Please review the privacy policy and terms of use of the resulting site for more information on its privacy practices.

Privacy Policy
MasterCard recognizes the importance of respecting the privacy of those who visit and choose to take advantage of the programs and information offered on our web sites. The MasterCard Global Privacy Policy (linked below) provides an overview of what you can expect when you enroll in one of our programs or simply browse the MasterCard Site. Different or program specific policies may be applicable to our country-specific or program-specific pages. Please see the link at the bottom of any page for the applicable version of our policy. Click here to view our MasterCard Travel Services Privacy Policy.

Indemnification
You agree to indemnify, defend and hold MasterCard and its business partners, staff and affiliates harmless from any liability, loss, claim and expense, including reasonable attorneys' fees and expenses, related to either your violation of these Terms of Use or your use of the Site. You will indemnify and hold MasterCard harmless from and against any claim, suit or proceeding brought against MasterCard arising from or in connection with violations of copyright or other intellectual property or other rights of third parties contained in your User Submissions and/or any other violation of law or breach of contract obligations relating to the User Submissions. You will indemnify and hold MasterCard harmless from and against any claims, damages and costs resulting directly or indirectly from the use, disposition, reproduction, publication or public communication of the User Submission.

Disclaimer of Warranties
Accuracy of content cannot be guaranteed and MasterCard does not assume any responsibility or liability for the accuracy, completeness or authenticity of any information contained in this Site.

THE MASTERCARD SITE AND ALL CONTENT CONTAINED HEREIN ARE PROVIDED TO YOU "AS IS," AND "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, TITLE/NONINFRINGEMENT, QUALITY OF INFORMATION, OR FITNESS FOR A PARTICULAR PURPOSE. NO INFORMATION OBTAINED BY YOU FROM MASTERCARD THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITATION, MASTERCARD DISCLAIMS ALL WARRANTIES REGARDING THE AVAILABILITY OF THE SITE, THAT THE MASTERCARD SITE WILL OPERATE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE MASTERCARD SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS SITE IS AT YOUR OWN RISK, ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THIS SITE IS PROVIDED AT YOUR OWN RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR ANY DATA LOSS THAT MAY RESULT FROM YOUR USE OF THE SITE, INCLUDING WITHOUT LIMITATION, DAMAGE RESULTING FROM COMPUTER VIRUSES. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Disclaimer of Damages and Limitation of Liability
IN NO EVENT SHALL MASTERCARD OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, LOSS OF USE, LOSS OF BUSINESS, ECONOMIC LOSS, LOSS OF DATA OR LOSS OF PROFITS, WITHOUT REGARD TO THE FORM OF ACTION (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR ACCESS OF THE MASTERCARD SITE OR ITS CONTENT, EVEN IF MASTERCARD OR ITS BUSINESS PARTNERS, EMPLOYEES, REPRESENTATIVES OR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. IN NO EVENT SHALL MASTERCARD'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR ONE HUNDRED DOLLARS ($100) (WHICHEVER IS LESS), FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO ANY MASTERCARD SITE. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Inapplicability of Terms of Use to any MasterCard Payment Card Cardholder Agreement

MasterCard is a leading payment services organization. MasterCard is not a financial institution and does not issue credit, debit, check or payment cards of any type of nature. Your MasterCard-branded payment card relationship is with an issuing bank or financial institution, and not with MasterCard directly. Any and all questions or issues regarding your MasterCard-branded payment card or cardholder account should be directed to the bank or financial institution that issued your card, and not to MasterCard. While MasterCard has a relationship with your issuing bank or financial institution, that relationship does not pertain to individual cardholders or payment card accounts.

The MasterCard Site is operated by MasterCard and its affiliates.

Miscellaneous

These Terms of Use shall be construed, interpreted and performed exclusively according to the laws of the State of New York, United States of America, without giving effect to any principles of conflicts of law. You expressly agree that any action at law or in equity arising out of or directly or indirectly relating to these Terms of Use or this Site shall be filed only in the federal or state courts sitting in New York. You hereby consent and submit to personal jurisdiction of such courts for the purposes of any action related to the MasterCard Site, your access or use thereof, or these Terms of Use, and to extra-territorial service of process.

Content and software from the MasterCard Site may be subject to U.S. export jurisdiction and the import jurisdiction of other countries. In connection with your use of this Site, you are solely responsible for complying with all applicable export, re-export, and import control laws and regulations of all applicable jurisdictions, including, but not limited to, those of the U.S. Department of Commerce, Export Administration Regulations, 15 CFR Parts 730-774, the International Traffic in Arms Regulations, country-specific economic sanctions programs implemented by the Office of Foreign Assets Control and export and import control laws and regulations of any other countries. You may not, directly or indirectly, use, distribute, transfer or transmit content or software from this Site, whether by way of a direct product or of such materials or products, software, or other technical information into which content or software from this Site has been incorporated, except in compliance with all applicable export and import laws and regulations of all relevant jurisdictions.

These Terms of Use may not be assigned by you. MasterCard may assign its rights and obligations set forth in these Terms of Use at any time. Should any part or provision of these Terms of Use be held unlawful, void, invalid or unenforceable, that portion shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. Except as provided herein, these Terms of Use constitute the entire agreement between you and MasterCard pertaining to their subject matter. Certain provisions of these Terms of Use may be superseded or added to by designated legal notices or terms located on particular pages, applications, tools or other materials that you may access within this Site. MasterCard's failure to enforce any provision of these Terms of Use or any additional terms shall not be deemed a waiver of such provisions nor of its right to enforce such provision. These Terms of Use and any related documents may be accepted in electronic form (e.g., by an electronic or other means of demonstrating assent) and your acceptance will be deemed binding between you and MasterCard. You hereby agree, without limitation, that you not will contest the validity or enforceability of these Terms of Use and any related documents.

©2016 MasterCard. MasterCard, WORLD ELITE, Priceless, and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. Sponsor: MasterCard International Incorporated, 2000 Purchase Street, Purchase, NY 10577

Customer Service and Contact Information
General Counsel
MasterCard Worldwide
2000 Purchase Street
Purchase, NY 10577 USA
Phone: 1-800-MCAssist (1-800-622-7747)

Taxes and fees

Display of fares, taxes and fees:

Advertising: Airline fares shown in off-site and on-site advertisements will include a booking fee of $6.99.

Flight Cost Summary: On the Flight Cost Summary page and all subsequent pages leading to a booking, all mandatory taxes, charges (including fuel surcharges), service fees, and government and airport authority fees are included in the fare to provide a total trip cost, a detailed list of current taxes and fees is provided below. Baggage fees are not included in the fare and are payable to the airline directly.

Government and other authority taxes and fees

September 11 Security Fee: A September 11 Security Fee of $2.50 USD applies per flight segment (maximum charge per trip -- $5.00 USD one-way, $10.00 USD round-trip). A flight segment is defined as one takeoff and one landing.

Passenger Facility Charges: Passenger Facility Charges (PFCs) of up to $18.00 USD may apply, depending upon the itinerary chosen.

Federal Excise Tax: A 7.5% domestic tax is applied to the airline base fare. The tax may be pro-rated for flights to/from the 48 contiguous U.S. states and Alaska and Hawaii, and some international destinations. A Travel Facilities Tax of $8.60 USD per direction also applies to flights to/from Alaska and Hawaii and the 48 contiguous U.S. states or between Alaska and Hawaii.

Federal Domestic Flight Segment Fee: A federal domestic flight segment fee of $3.90 USD applies per flight segment. A flight segment is defined as one takeoff and one landing.

U.S. or International Departure and Arrival Charges: Foreign Departure taxes/port charges of up to approximately $250 per passenger are not included and must be paid directly to the appropriate airport/port authority (varies by destination and/or currency exchange rates at the time of purchase).

Entry/Exit Fees: If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on a specific country's entry/exit fee, we suggest that you visit www.travel.state.gov/ prior to departure.

MasterCard fees

Cancellation and Change Fees:

In addition to any car, air or hotel policy there will be an additional fee equivalent to USD $30 for any amendments or cancellations per booking. All changes and cancellations must be made through the MasterCard Travel Services.

CAR: The USD $30 cancellation/change fee per booking is in addition to any car cancellation policy in place by the car rental supplier. Car Rental cancellations may be permitted and are subject to individual supplier cancellation policies.

HOTEL: The USD $30 cancellation/change fee per booking is in addition to any hotel cancellation policy in place by the hotel service provider. Rates do not include hotel service charges, extra person charges, gratuities or incidentals. Failure to cancel prior to scheduled check-in time will be considered a no-show and will not be eligible for refund. There will be no refund for unused services or early check-out.

AIRLINE: The USD $30 cancellation/change fee per booking is in addition to any airline cancellation policy in place by the airline service provider.

Baggage Fees: Some airlines charge an extra fee each time bags are checked in with that airline. These fees are not included in your total trip cost when booking tickets on our site. They are collected by the airline. The airlines' web sites contain detailed information regarding their baggage policies. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply.

By making reservations on this site, you agree to abide by the policies described herein as well as the Terms of Use governing your use of this site. Please review these policies from time to time as they are subject to change.

We reserve the right to cancel or modify any airline, hotel, rental car or activity reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.