MasterCard

Frequently Asked Questions

Question What is MasterCard Malaysia Mega Sale Promotion 2008 all about?
Answer The Promotion is organized by Tourism Malaysia with support from MasterCard as the official card for the Promotion for all MasterCard cardholders who charge their purchases within Malaysia during the promotion period from 5 July 2008 to 1 September 2008 (the “Promotion Period”).

The Promotion consists of a contest whereby each qualifying transaction charged by a cardholder to his/her MasterCard credit card, MasterCard Electronic card, MasterCard debit card or MasterCard Prepaid card during the Promotion Period, within Malaysia entitles the cardholder a chance to win one of a total of 6 prizes (the “Prizes”) as follows:

  1. A Grand Prize of RM50,000; or
  2. Five Secondary Prizes of RM10,000 each.

A qualifying transaction means a transaction processed via MasterCard Interface Processor (MIP) within Malaysia, including Mail Order Telephone Order (MOTO) & internet transactions with Malaysia merchants but excludes cash disbursements and ATM withdrawals.
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Question Who is eligible to participate in this Promotion?
Answer This Promotion is open to all cardholders (both principal and supplementary cardholders) of MasterCard credit cards, MasterCard debit cards, MasterCard prepaid cards and MasterCard Electronic cards in Malaysia.
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Question Who is not eligible to participate in this Promotion?
Answer Employees and immediate family members of employees of MasterCard and all participating banks, and employees of external auditors and advertising and promotions agencies of MasterCard related to the Promotion.
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Question When is the promotion period?
Answer 5 July 2008 to 1 September 2008
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Question How do I participate in this promotion?
Answer Every qualifying transaction made in Malaysia using a MasterCard credit card, MasterCard debit card or MasterCard Electronic card, regardless of which country it is issued in, during the Promotion Period shall automatically entitle the cardholder thereof to one chance in the draw.
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Question What is the minimum amount needed to participate?
Answer There is no minimum amount required. Each qualifying transaction made using a MasterCard credit card, MasterCard debit card, MasterCard prepaid card or MasterCard Electronic card in Malaysia during the Promotion Period shall automatically qualify the cardholder to one chance each to win the Grand Prize or the Secondary Prizes.
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Question What is the prize for this promotion?
Answer Each qualifying transaction charged by a cardholder to their MasterCard credit cards, MasterCard Electronic cards, MasterCard debit cards and MasterCard prepaid cards during the Promotion Period, within Malaysia entitles the cardholder a chance to win one of a total of 6 prizes (the “Prizes”) as follows:

  1. A Grand Prize of RM50,000; or
  2. Five Secondary Prizes of RM10,000 each.

The Prizes are to be credited into the respective cardholders’ MasterCard account used to make the winning purchase or, if the crediting of such an amount is not authorised by law or by the winner's issuing bank for any reason, issued in the form of a cheque.

If any of the winners’ account is located in a jurisdiction other than Malaysia, prior to crediting the account or drawing a cheque as applicable:

  1. the Prizes will be converted to the relevant currency of the winner's account using the currency exchange rates determined by MasterCard at its sole discretion; and
  2. to the extent any taxes, duties or other charges are payable by MasterCard in transferring the Prizes to the winner's account, these will be deducted from the Prizes and the winner will receive the Prizes less any such taxes, duties or charges.
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Question How many winners will be selected?
Answer There will be one winner for the Grand Prize and 5 winners for the Secondary Prizes.
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Question When will the draw be conducted?
Answer The draw will be conducted in the office of MasterCard Asia/Pacific Pte. Ltd. on September 22, 2008 at Level 19, 12 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia.
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Question Are incidental charges and applicable taxes included in the Prizes?
Answer Participants shall be solely responsible for any tax, duty or charges payable as a result of participation in this Promotion or winning or using any Prize thereunder.
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Question Are the Prizes transferable?
Answer The Prizes are not transferable and will only be given to the winners who are able to satisfy the requirements for the claiming of the Prizes as set out herein.
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Question How will the winners be selected?
Answer The winners will be selected from transactions made during the Promotion Period. Only the millionth transactions will be short-listed as qualifying entries for the contest, i.e. the 1,000,000th, 2,000,000th, 3,000,000th transaction for the entire Promotion Period, to which 6 cardholders with the highest value transactions made during the Promotion Period will be contacted by the promoter. The cardholders must correctly answer the questions posed to them before they may win the Prizes. The cardholder who answers the questions correctly and who had the qualifying entry made from the highest value transaction will be the Grand Prize winner. The remaining 5 cardholders who answer the questions correctly will be the Secondary Prizes winners.
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Question When will the winners be announced?
Answer The winners will be announced on October 16, 2008 or within 14 days following the determination of the winner under the Promotion (whichever is the later) in The Star in Malaysia.
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Question How will the winners be notified?
Answer The winner will be notified by telephone and by ordinary post. Notice shall be deemed to have been given by telephone by contacting the number of the participant and by ordinary post by posting such notification to the winner's address (both as determined by the relevant MasterCard card issuer's account records).
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Question When must I claim my prize?
Answer The Prize must be claimed by October 31, 2008, at the end of the business day in Malaysia, failing which the unclaimed Prize will be donated to an approved charity.
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Question How to claim my prize?
Answer The winners are required to submit the following documents to MasterCard Asia/Pacific Pte. Ltd.at Level 19, 12 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia for locals and MasterCard overseas offices if the winners are foreigners not residing in Malaysia, within seven working days, following notice by telephone:

  1. the original transaction receipt or billing statement, with his/her name, address, contact numbers written legibly on the back;
  2. a clear legible copy of his/her NRIC/Passport;
  3. a clear legible copy of his/her MasterCard credit card, MasterCard debit card, MasterCard Prepaid card or MasterCard Electronic card that was used.

All transaction dates will be based on the date indicated on the original transaction receipt submitted. Prizes will be deemed claimed when the winners sign an acknowledgement receipt.
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Question Where can I find more information on the whole promotion?
Answer More information can be found at www.mastercard.com/sea.

Full terms and conditions of the Promotion apply. In the event this FAQ and the terms and conditions of the Promotion shall be inconsistent with one another, the terms and conditions of the Promotion shall prevail.
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