Case Studies


CompUSA is one of the USA’s leading retailers and resellers of technology products and services. In addition to its 230 retail Superstores, CompUSA operates websites that offer a range of over 120,000 items.

CompUSA recognises that selling online presents unique security challenges. On the Internet, it can be difficult to verify that a buyer is the person he or she claims to be. And, unlike the retail store environment, there is no signed sales receipt and no definitive way for a merchant to dispute a cardholder claim that a purchase was not made or authorised.

CompUSA eventually found the answer to its fraud challenges in 3-D Secure technology. 3-D Secure is offered by MasterCard SecureCode.

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eTronics is one of the top ten, largest Internet consumer electronics retailers. Founded in 1999, the young company already services over 200,000 customers and 300,000 orders annually, and generates over $65 million in annual sales.

Soon after launching, eTronics found itself confronting a classic e-tailer conundrum: how do you know the online shopper is the true cardholder? Just a few months after its initial launch, eTronics was facing credit card chargeback costs of over a million dollars per year. Fortunately, at about the same time, MasterCard had been working continuously on an answer to the fraud issue – culminating in the launch of the MasterCard SecureCode cardholder authentication solution in September 2002.

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