Frequently Asked Questions

Q: Are MasterCard® cards accepted globally?

A: Yes, MasterCard® is accepted around the world at retail outlets and ATM machines, where you see the MasterCard (or Maestro®/Cirrus®, depending on the card you have) sign.

Q:Who should I call if I have problems with my MasterCard card?

A: If you experience problems with your card either domestically or abroad, you should contact your issuing bank, whose number will be printed on the back of your card. You can also call our free-phone global Cardholder Services number.

Q: What should I do if I have lost or had my card stolen?

A: If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separate from your cards/wallet. For help when abroad, please see Cardholder Services and contact the number for the country you are in.

Q: Where can I get a list of MasterCard/Cirrus ATM locations?

A: MasterCard/Cirrus ATM network gives you immediate access to cash wherever you go. To locate an ATM in a particular place, try our ATM Locator or contact your financial institution.

Q: What is the ATM?

A: An Automated Teller Machine (ATM) allows customers to perform banking transactions anywhere and at anytime. By using a debit or ATM card at an ATM, individuals can withdraw cash from checking or savings accounts, make a deposit or transfer money from one account to another or perform other functions. You can also get cash advances using a credit card at an ATM. Individuals should be aware that many banks charge transaction fees for using another bank’s ATM.

Q: How do I get emergency assistance from MasterCard while traveling away from home?

A: Call Emergency Services with any card-related need from anywhere in the world. Our global directory will help put you in touch with a representative who speaks your language -- 24 hours a day, 365 days a year.

Q: How do I request a larger line of credit for my credit card account?

A: The best approach is to talk to the financial institution that issued your card. Contact information can usually be found on the back side of your MasterCard card or on a billing statement.

Q: How can I find out information about my existing MasterCard accounts (such as changing my contact information or requesting additional cards)?

A: All account-specific information is managed by the bank that issued your card. Contact the customer service department of your bank directly. Contact information can usually be found on the back side of your MasterCard card or on a billing statement.